I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
I have been so let down by Sole Trader. Two cancelled orders in one week, no communication, systems problems being blamed. No emails or phone calls, late refunds. And the product keeps going back on their website for reorder as they can't stop it being available. The offer potentially good value, but simply don't deliver - and you ned to chase to find out why.
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Answer by SOLETRADER
29 Feb 2024
Hello, thank you for your review. We are very sorry that we have had to cancel your orders and issue you with a refund as we have not had the stock available due to a system error. We apologise for the disappointment this has caused. Kind regards, SOLETRADER
12 days ago
Verified review
Sent me the wrong size
Messaged customer service three times with no response
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Answer by SOLETRADER
10 days ago
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
3 Mar 2024
Verified review
They sell stuff what can’t be delivered or not available
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23 Feb 2024
Verified review
Very Efficient
Speed of processing the sale to the delivery
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11 Feb 2024
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30 Jan 2024
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29 Jan 2024
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3 Feb 2024
Verified review
Cancelled my order. No refund
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29 Jan 2024
Verified review
Don't buy it, bad quality.
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5 Feb 2024
Verified review
Sent me the wrong mats
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22 Jan 2024
Verified review
Quick and easy to order. What I ordered arrived promptly and was as expected.Price was comparative to other companies. Didn’t rate full 5 stars as after buying is where the real customer service is experienced ie any problems encountered and thankfully I had none 😊
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12 Jan 2024
Verified review
Lovely boots, good quality and fast delivery.
The only downside was that I paid for a Sunday delivery and they arrived the next day (Friday) when I wasn't in.
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17 Jan 2024
Verified review
Quick delivery but a bit tight not offering free delivery on a £99 pair of shoes! They were in the sale so didn’t qualify for free delivery!
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7 Jan 2024
Verified review
I had to pay for delivery, despite the fact that my order was above the free delivery criteria. I think this is misleading
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31 Dec 2023
Verified review
Good products but customer service although not bad could be little warmer and more interested.
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2 Jan 2024
Verified review
Really positive and helpful customer service - very quick and efficient.
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30 Dec 2023
Verified review
Great quality shoes, delivered promptly.
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3 Jan 2024
Verified review
Product as I expected
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11 Jan 2024
Verified review
Don't sign up for SoulX
Soul Trader are great, SoulX not so much.
Would not recommend signing up to it. 2 orders supposed to be next day delivery didn't turn up for 3+ days. SoulX were just rude when I complained. Tried telling me my postcode was on their list of ones that don't receive next day delivery, it wasn't. Then tried saying I didn't sign up for next day delivery, I did, it's on my invoice. And now they've not even bothered to reply to my last message to them. Still waiting for them to cancel my membership because I'll never use them again.
Customer is always right? Not if you're SoulX apparently.
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