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SOLETRADERReviews

: 20,912Excellent

4.75

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Valid

with Buyer Protection

certified since: 28/01/2016
updated on: 15/08/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/01/2016
updated on: 15/08/2022
SOLETRADER is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At SOLETRADER, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for SOLETRADER

1,228 verified reviews in the last 12 months

20,912 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 days ago
i love these trainers, even tho im a woman with small feet and not a youth 😂. ive had my original pair for over 5 years and theyre wearing out now, so i googled them and was suprised i could still get them. i found soletrader to be the cheapest and i got great, speedy service from them. they kept me informed of what was happening from order to delivery, will use them again and definately recommend. i think youre just perfect as you are 😃x
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the most relevant critical review


8 months ago
So still waiting to hear back from soletrader and DPD, which I think had made it impossible for me to get my partner her present for Xmas. Ordered pair of £150 Dr Martens and was in when delivery was supposed to be, the delivery was late, which is expected at this time of year, I had to go back to work but I then receive an email from DPD to say that's they have delivered it... To my front door, with no one in, they didn't put it in the bin, or around the side or try a neighbour as I have asked my neighbours if they have the parcel and they do not. I contacted soletrader and trusted shops and they've said it will take some time, however I don't have time, as now I'm forced to either rebuy the shoes or go elsewhere to get them, which I very much doubt I'll get before Xmas? I know it's not soletrader, it's DPD but I mean, in what logic do you leave £150 shoes on a front door, I have no front garden, I live on a busy road with 3 schools, doctors surgery and what not. It's super busy. Why not just put in bin. Now I feel my order has been nabbed from someone somewhere. Just so infuriating.
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Reviews for SOLETRADER

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16 days ago
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18 days ago
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1 month ago
You have sent me a worn AND dirty sneakers!!! Ive purchased 3 items from You , this is not fer .
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Answer by SOLETRADER
1 month ago
Hello, we are very sorry to hear that there was a problem with your order. We can see that our Customer Service team have been in touch with you and you are returning for an exchange. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
 Verified review
1 month ago
I need my refund back as I am not paying for something I haven't received
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Answer by SOLETRADER
17 days ago
Hello, thank you for your review. We did have confirmation from DPD that you requested for your order to be left safe. When a customer requests for their parcel to be left if they are not at home then this is at the customers own risk we are sorry. Kind regards. SOLETRADER
 Verified review
2 months ago
The Staff were not in you’re face as soon as you walked in the door so you could browse at your ease without feeling any pressure, but as soon as I picked up a shoe and turned towards them the staff were there ready and waiting to help and give advice. Great service.
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 Verified review
1 month ago
Shoes are super tight but I love them regardless. Wonder why they were not delivered to my doorstep, instead I had to go pick them up from a DHL service point. Thanks Sole Trader for making my first shopping experience hassle free :)
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