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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Shop is well laid out, staff are helpful. Online items showing out of stock, I visited the Chester shop hoping they would be in store, but they weren’t
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7 Oct 2023
Verified review
Unfortunately the delivery was later than I expected but sole trader was very responsive and agreed to a quick refund when I wished toncancel my order
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13 Jun 2023
Verified review
Great shop always has everything in and in a great range of sizes but do wish they’d use Evri instead of DPD to deliver
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29 Nov 2023
Verified review
Great shoes sadly tarnished by poor packaging and damaged box. Need to pay more attention to packaging.
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10 Dec 2023
Verified review
Liked the range on offer but thought there could have been a bigger selection of women’s trainers.
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29 Nov 2023
Verified review
The lady that served us was very pleasant and helpful, nothing was too much trouble.
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10 May 2023
Verified review
quick delivery and easy return as the shoes were too small for my feet to enter.
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14 May 2023
Verified review
Slow delivery
Decent place to shop just don’t do it last minute slow delivery
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3 Sept 2023
Verified review
Shoes were really nice ,but staff could be more friendly
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29 Apr 2023
Verified review
Bring out the right sized trainers when asked for them
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26 Aug 2023
Verified review
Friendly and helpful staff. Polite and knowledgable
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24 Jun 2023
Verified review
Very good asked for different size shoes very quick
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