SOLETRADER

Reviews:

One pair of shoes missing I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.

I am still awaiting my partial refund (over £60!) and now they’ve stopped replying to my emails. Looks like I’ll have to get my bank involved to retrieve my money.

My return has not been refunded. It has been about 6 weeks or more. Also sizing is very confusing—men’s and women’s sizes are intermingled.

Shoes were damaged/marked on arrival. No reply.

Cancelled my order. No refund

Don't buy it, bad quality.

Damaged products recieved

Sent me the wrong mats

Lovely boots, good quality and fast delivery. The only downside was that I paid for a Sunday delivery and they arrived the next day (Friday) when I wasn't in.

Quick delivery but a bit tight not offering free delivery on a £99 pair of shoes! They were in the sale so didn’t qualify for free delivery!

I had to pay for delivery, despite the fact that my order was above the free delivery criteria. I think this is misleading

Good products but customer service although not bad could be little warmer and more interested.

Really positive and helpful customer service - very quick and efficient.

Great quality shoes, delivered promptly.

Product as I expected

I entered the shop , asked the sales assistant for help, I was told to wait , another assistant was serving another customer , I took a seat and waited .. for approx 15 minutes , then the assistant that was serving the other customer finished and asked me if she could help , I asked her my question .. by this time the other assistant had stopped what she was doing and said , sorry I wasn’t ignoring you but I had to reply to these personal emails , you know , the ones that are important but you forget about.. REALLY,, I thought that customers came first , obviously not in this case , I thought that your break time was an appropriate time to send and reply to personal stuff not your working day when you have customers to serve , There was no customer service by that assistant in that shop , if I hadn’t of wanted the particular boots that I purchased I most certainly would of walked out and that would have been a list sale, which in the current climate no store can really afford..

I ordered boots for new year and paid extra to get them delivered on time. but they never arrived before new year. soletrader did refund the postage, but it was annoying not to have the boots delivered on time. When they were delivered i had ordered size 6 which normally is a 39 and they arrived and were 40. So too big and had to pay to return them. The european sizing equivalent was not evident easily for me to see when ordering, had i known they were size 40 i would never had asked for that size.

Bad customer service