SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,137 reviews in the last 12 months22,838 total reviews  

4.59
Excellent

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Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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13 days ago
 Verified review
Sent me the wrong size Messaged customer service three times with no response
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Answer by SOLETRADER
10 days ago
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
3 Mar 2024
 Verified review
They sell stuff what can’t be delivered or not available
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3 Feb 2024
 Verified review
Cancelled my order. No refund
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29 Jan 2024
 Verified review
Don't buy it, bad quality.
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5 Feb 2024
 Verified review
Sent me the wrong mats
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30 Dec 2023
 Verified review
I entered the shop , asked the sales assistant for help, I was told to wait , another assistant was serving another customer , I took a seat and waited .. for approx 15 minutes , then the assistant that was serving the other customer finished and asked me if she could help , I asked her my question .. by this time the other assistant had stopped what she was doing and said , sorry I wasn’t ignoring you but I had to reply to these personal emails , you know , the ones that are important but you forget about.. REALLY,, I thought that customers came first , obviously not in this case , I thought that your break time was an appropriate time to send and reply to personal stuff not your working day when you have customers to serve , There was no customer service by that assistant in that shop , if I hadn’t of wanted the particular boots that I purchased I most certainly would of walked out and that would have been a list sale, which in the current climate no store can really afford..
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9 Jan 2024
 Verified review

Late and poor sizing info

I ordered boots for new year and paid extra to get them delivered on time. but they never arrived before new year. soletrader did refund the postage, but it was annoying not to have the boots delivered on time. When they were delivered i had ordered size 6 which normally is a 39 and they arrived and were 40. So too big and had to pay to return them. The european sizing equivalent was not evident easily for me to see when ordering, had i known they were size 40 i would never had asked for that size.
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29 Dec 2023
 Verified review
Bad customer service
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29 Dec 2023
 Verified review
Extremely over priced compared to everyone else. We had promised our daughter the uggs she has wanted for a long time and sadly soletrader were the only store to have them available in here size but at £45 more than anywhere else was ridiculous we won’t be going back
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5 Jan 2024
 Verified review

Not at all customer focused.

I'm sorry but the shop assistant's just seemed very annoyed (and not at all apologetic) that the heel came off my brand new boots. The person who seemed to be in charge was also very dismissive and defensive and not at all customer focused.
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8 Jan 2024
 Verified review

SHOCKING!!!!

You can start by sending me the correct item! That is a mistake (hopefully) so rectifying the issue would be appreciated…even a reply to any of my 3 emails. You say that you reply within 1-3 days YOU ABSOLUTELY DO NOT!!!
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20 Jan 2024
 Verified review
One pair of shoes missing I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
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23 Jan 2024
 Verified review
I am still awaiting my partial refund (over £60!) and now they’ve stopped replying to my emails. Looks like I’ll have to get my bank involved to retrieve my money.
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26 Jan 2024
 Verified review
My return has not been refunded. It has been about 6 weeks or more. Also sizing is very confusing—men’s and women’s sizes are intermingled.
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30 Dec 2023
 Verified review
Professionalism and having respect for the customer!! Absolutely abysmal communication and no care at all for the paying customer!!!
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5 Jan 2024
 Verified review

No trainers

I paid for trainers online but never received them. Soletrader came up with laughable excuses. Don't touch this company
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21 Jan 2024
 Verified review
Shoes were damaged/marked on arrival. No reply.
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14 Jan 2024
 Verified review
Ordered black shoes received green. Enough said.
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22 Jan 2024
 Verified review
Damaged products recieved
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15 Dec 2023
 Verified review

Hidden excessive costs

Ordered a pair of Flips Flops for daughter cost £15, expensive for rubber flip flops even though they were gold coloured. There was no declared delivery charge before the order was placed, although I knew there would be one. when the order was placed that turned out to be £11.95. for a pair of lightweight shoes. No ability to cancel the order. Could have returned the product but would have still paid the £11.95. Nothing wrong with the flip flops but what a charging racket. Will never use Sole Trader again and I know how to hold a grudge.
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