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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
I ordered a pair of shoes and got a email a week later to say they didn’t have them in stock. I went back to the site it’s still saying they are I stock. They definitely canceled it because they didn’t charge enough for shipping to Australia. At checkout shipping was $5. They made the mistake and I won’t buy again.
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2 Nov 2023
Verified review
Still processing? Or it was cancelled?
My order still appear ( for over 1 week) processing at store....I dont have any update about this order!
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19 Oct 2023
Verified review
My shoe size sent to me was 43 when I ordered size 42.
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10 Oct 2023
Verified review
Check that the product you send out is the same as the product advertised. Free returns as ended up paying £5.99 postage and return and purchase was incorrect colour
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Answer by SOLETRADER
11 Oct 2023
Hello, we are sorry that you received the wrong colour. If there is a problem with an order then we would always advise contacting our customer service team who are able to help. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
9 Oct 2023
Verified review
Do not send customers trainers that are dirty and off colour! I received a right trainer that was a different shade and had dirty marks. I paid for new trainers that’s what I expected ! Very disappointed. As a first time customer that had to return the trainers not impressed at all.
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Answer by SOLETRADER
11 Oct 2023
Hello, we are very sorry to hear that your order did not arrive in the best condition. This is not the high level of service we normally provide. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
7 Oct 2023
Verified review
Update your website on your stock levels. Do not debit credit cards until you have despatched item
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7 Oct 2023
Verified review
Not a good experience
Unfortunately when I arrived at the shop, having received an email saying my shoes were ready to collect, I was told they hadn’t arrived in to stock. The gentleman handling this did not have the authority to allow me to take an identical pair from their stock, even though they could see my order on the system and that I had paid in full. I did not want to pay twice and claim a refund. So I waited in store as I was told the store manager was coming in to resolve the issue. After 40 minutes, the gentleman handling my order had another look out the back and found my order which had been there all along. Sorry guys but that was terrible customer service and I daren’t order from you again.
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4 Oct 2023
Verified review
Order was cancelled
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30 Sept 2023
Verified review
Hidden Terms & Conditions
Bad service if it isn't disclosed that we have to rate our experience afterwards, then one may choose to not disclose their email.
*It was said it was for receipt only.
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29 Sept 2023
Verified review
Order took my money then canceled my order a week later
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21 Sept 2023
Verified review
Don’t EVER use
The new shoes I ordered had been worn, the soles were dirty and worn out. Unbelievable! No reply to the email I’ve sent
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20 Sept 2023
Verified review
Review How You mail Out Merchandise
I like Sole trader tend to buy my merchandise in store, however I am abroad and needed some merchandise from Sole Trader . If I buy and pay for everything in one transaction, why send out piece by piece ? This is an inconvenience because I am charged more taxes and import duty for every piece received regardless of the invoice and price. Whilst I understand that is not your problem, it is my problem. Please understand that I am happy to pay the taxes, but they are calculated in a manner that in the end cost the buyer more as a result of sending out piece by piece rather than sending out all the merchandise once.
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19 Sept 2023
Verified review
The parcel has not arrived and they have not responded to my emails
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18 Sept 2023
Verified review
Ordered white leather converse. One came white and the other yellow as though it had been used. Awful experience which created a lot of hassle for me.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry that there was a problem with your order. We can see that our Customer Service team provided you with a free return for exchange or refund. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
15 Sept 2023
Verified review
Delivery
Paid extra for next day Saturday delivery. It arrived the following Tuesday after I left for holidays. Parcel just thrown on the drive.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with the DPD delivery. In these instances we would always advise contacting our Customer Service team who are able to help. Kind regards. SOLETRADER
2 Sept 2023
Verified review
Sent me the wrong sized shoe.
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22 Aug 2023
Verified review
Paid for next day delivery !!!! A joke!!!
Paid for next day delivery. Have not received no notifications, no order has arrived and over a week. Emailed Soletrader and not had any reply. Terrible service and still waiting !!!!!!!
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Answer by SOLETRADER
25 Aug 2023
Hello, thank you for your review. We can see that our Customer Service team have responded to you and refunded the delivery charge paid. The order is being sent out by the supplier and our team have been chasing for updates. We are sorry for any inconvenience caused. Kind regards. SOLETRADER
16 Aug 2023
Verified review
Awful experience, paid for next day shipping and parcel wasn't dispatched until 2 days later. I only learnt that parcel was delayed after following up with them. Truly useless customer service.
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14 Aug 2023
Verified review
Lost parcel and no one will help me
Paid for next day delivery but 14 days later still no trainers and no one is really dealing with the problem as apparently they were dispatched by a different company on behalf of sole trader - who knew?
I keep emailing but get very limited responses- evri website now says there is a problem with the parcel so I should contact sole trader but it doesn’t say what you do if you have contacted sole trader already. Not impressed at all
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6 Aug 2023
Verified review
I ordered from here and a week later still didn't receive item. Poor communication. Cancelled order in the end. No live chat just messages.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.