SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,137 reviews in the last 12 months22,838 total reviews  

4.59
Excellent

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Certified since: 28 Jan 2016
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Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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13 days ago
 Verified review
Sent me the wrong size Messaged customer service three times with no response
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Answer by SOLETRADER
10 days ago
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
3 Mar 2024
 Verified review
They sell stuff what can’t be delivered or not available
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3 Feb 2024
 Verified review
Cancelled my order. No refund
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29 Jan 2024
 Verified review
Don't buy it, bad quality.
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5 Feb 2024
 Verified review
Sent me the wrong mats
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5 Jan 2024
 Verified review

Not at all customer focused.

I'm sorry but the shop assistant's just seemed very annoyed (and not at all apologetic) that the heel came off my brand new boots. The person who seemed to be in charge was also very dismissive and defensive and not at all customer focused.
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8 Jan 2024
 Verified review

SHOCKING!!!!

You can start by sending me the correct item! That is a mistake (hopefully) so rectifying the issue would be appreciated…even a reply to any of my 3 emails. You say that you reply within 1-3 days YOU ABSOLUTELY DO NOT!!!
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20 Jan 2024
 Verified review
One pair of shoes missing I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
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23 Jan 2024
 Verified review
I am still awaiting my partial refund (over £60!) and now they’ve stopped replying to my emails. Looks like I’ll have to get my bank involved to retrieve my money.
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26 Jan 2024
 Verified review
My return has not been refunded. It has been about 6 weeks or more. Also sizing is very confusing—men’s and women’s sizes are intermingled.
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30 Dec 2023
 Verified review
Professionalism and having respect for the customer!! Absolutely abysmal communication and no care at all for the paying customer!!!
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5 Jan 2024
 Verified review

No trainers

I paid for trainers online but never received them. Soletrader came up with laughable excuses. Don't touch this company
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21 Jan 2024
 Verified review
Shoes were damaged/marked on arrival. No reply.
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14 Jan 2024
 Verified review
Ordered black shoes received green. Enough said.
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22 Jan 2024
 Verified review
Damaged products recieved
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15 Dec 2023
 Verified review

Hidden excessive costs

Ordered a pair of Flips Flops for daughter cost £15, expensive for rubber flip flops even though they were gold coloured. There was no declared delivery charge before the order was placed, although I knew there would be one. when the order was placed that turned out to be £11.95. for a pair of lightweight shoes. No ability to cancel the order. Could have returned the product but would have still paid the £11.95. Nothing wrong with the flip flops but what a charging racket. Will never use Sole Trader again and I know how to hold a grudge.
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8 Dec 2023
 Verified review
You can improve your service by either answering your phones, answering your emails and making sure that your live chat is just that. It took me five whole working days to get any sort of response from yourselves. You accepted my money for boots and next day postage neither of which materialised. After trying to contact you without any success you finally responded with my money returned but no apology. I’m grateful for small mercies but will not use you again.
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3 Dec 2023
 Verified review
I purchased a pair of shoes that I wanted for a conference. I was informed they was dispatched and then nothing. The tracking number didn’t not work, it was only when I enquired about the order was I told that a mistake was made, the dispatch notice was made incorrectly and infect there was no stock. I am still awaiting my refund.
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27 Dec 2023
 Verified review
Ordered what it said was in stock and then the order was cancelled. They then said they can’t source the product, but the refund would be 3-5 working days.because I had spent the money to get the shoes as a present I then didn’t have the money to get a different pair
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30 Nov 2023
 Verified review
Ordered trainers in store for delivery to home due to arrive today. Email comes through this evening to say my order has been cancelled!!
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