I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Because his shoes is not enough strong shoes torn v quickly and they didn’t cover the warranty As well my experience is not good .
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9 May 2023
Verified review
Cancelled my order as was showing stock they didn’t have.
It then took 7 days for soletrader to notify Klarna so that they could begin the refund process.
I had to email them 3 times before this happened.
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6 May 2023
Verified review
Abrupt disinterested store employee.
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4 May 2023
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30 Apr 2023
Verified review
Took ages to come back and quite short responses
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24 Apr 2023
Verified review
Trainers arrived quickly but unfortunately had clearly already been worn. The soles were discoloured, there were creases in the leather, the stickers had been removed and replaced badly, and they smelled of someone else's feet. Not pleasant at all.
Refund offered but not for postage, I think. Very disappointing experience.
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Answer by SOLETRADER
26 Apr 2023
Hello, thank you for your review. We are very sorry that your order did not arrive in a box fresh condition and that this was not picked up prior to dispatch. We can see that you have been in touch with our customer service team and they provided you with a free return. No delivery charge was made. We do apologise for the disappointment caused. Kind regards. SOLETRADER
19 Apr 2023
Verified review
There was a mark on the shoes I bought and no discount was offered as that was the only pair in that size left. The staff were not very helpful unfortunately like other places
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15 Apr 2023
Verified review
Check the items before sending them out! I purchased a pair of DR Martins boots and one of them is badly damaged
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31 Mar 2023
Verified review
Unable to use gift card in store.
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Answer by SOLETRADER
31 Mar 2023
Hello, thank you for your review. We have recently had new tills installed in all our stores. We are currently working on them being able to accept gift cards. We are sorry for any inconvenience caused. Kind regards. SOLETRADER
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