I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
The reason I have given 2 stars is because, I paid £6 for next day delivery. They came the day after next day . Only to open box & find they were gold & not silver.
Very disappointed ☹️. Trainers were lovely though good quality. However not what I wanted for £149.99 . So had to pay further £ 3 to return . So cost me £9 in total and it was not my fault. So I’d suggest checking contents of boxes b4 sending . I never actually complain but I’m paying for someone else’s mistake .
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25 Sept 2023
Verified review
Poor customer service. Very lazy staff unwilling to go and get me the size I need to try on. Then selling me one shoe off display which was discoloured and worn.
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21 Sept 2023
Verified review
Don’t EVER use
The new shoes I ordered had been worn, the soles were dirty and worn out. Unbelievable! No reply to the email I’ve sent
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20 Sept 2023
Verified review
Review How You mail Out Merchandise
I like Sole trader tend to buy my merchandise in store, however I am abroad and needed some merchandise from Sole Trader . If I buy and pay for everything in one transaction, why send out piece by piece ? This is an inconvenience because I am charged more taxes and import duty for every piece received regardless of the invoice and price. Whilst I understand that is not your problem, it is my problem. Please understand that I am happy to pay the taxes, but they are calculated in a manner that in the end cost the buyer more as a result of sending out piece by piece rather than sending out all the merchandise once.
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19 Sept 2023
Verified review
The parcel has not arrived and they have not responded to my emails
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18 Sept 2023
Verified review
Ordered white leather converse. One came white and the other yellow as though it had been used. Awful experience which created a lot of hassle for me.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry that there was a problem with your order. We can see that our Customer Service team provided you with a free return for exchange or refund. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
18 Sept 2023
Verified review
Not the cheapest. Price match would be good
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15 Sept 2023
Verified review
Delivery
Paid extra for next day Saturday delivery. It arrived the following Tuesday after I left for holidays. Parcel just thrown on the drive.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with the DPD delivery. In these instances we would always advise contacting our Customer Service team who are able to help. Kind regards. SOLETRADER
10 Sept 2023
Verified review
Ordered a pair of size 5 Birkenstocks
Delivery was quick however when these turned up they were the 'narrow' shoe. This was not detailed on the website when buying.
They were sent back same day and refund sorted
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2 Sept 2023
Verified review
Sent me the wrong sized shoe.
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28 Aug 2023
Verified review
.
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23 Aug 2023
Verified review
Make it clearer that returns are not free.
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Answer by SOLETRADER
25 Aug 2023
Hello, thank you for your review. The returns information is clearly provided on the website. Kind regards. SOLETRADER
22 Aug 2023
Verified review
Paid for next day delivery !!!! A joke!!!
Paid for next day delivery. Have not received no notifications, no order has arrived and over a week. Emailed Soletrader and not had any reply. Terrible service and still waiting !!!!!!!
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Answer by SOLETRADER
25 Aug 2023
Hello, thank you for your review. We can see that our Customer Service team have responded to you and refunded the delivery charge paid. The order is being sent out by the supplier and our team have been chasing for updates. We are sorry for any inconvenience caused. Kind regards. SOLETRADER
16 Aug 2023
Verified review
Awful experience, paid for next day shipping and parcel wasn't dispatched until 2 days later. I only learnt that parcel was delayed after following up with them. Truly useless customer service.
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14 Aug 2023
Verified review
Lost parcel and no one will help me
Paid for next day delivery but 14 days later still no trainers and no one is really dealing with the problem as apparently they were dispatched by a different company on behalf of sole trader - who knew?
I keep emailing but get very limited responses- evri website now says there is a problem with the parcel so I should contact sole trader but it doesn’t say what you do if you have contacted sole trader already. Not impressed at all
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13 Aug 2023
Verified review
The shoes had obviously been back and forward to different clients and the box was unattractive and the package worn
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12 Aug 2023
Verified review
These shoes at store top money same shoe same store cheaper on Amazon and delivered
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9 Aug 2023
Verified review
No order and no update
Didn’t have shoe size in store so the store ordered them online for me fur delivery at home. 3 days later order hadn’t arrived and when I contacted was told they didn’t have stock available so were cancelling and refunding my order. No proactive contact if I hadn’t chased.
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7 Aug 2023
Verified review
I was sent the wrong pair of shoes. To return by post I would have to pay, despite it not being my fault.
Returns should be free when it’s not the customer’s fault that they are returning the item.
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6 Aug 2023
Verified review
I ordered from here and a week later still didn't receive item. Poor communication. Cancelled order in the end. No live chat just messages.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.