SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,137 reviews in the last 12 months22,838 total reviews  

4.59
Excellent

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Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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13 days ago
 Verified review
Sent me the wrong size Messaged customer service three times with no response
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Answer by SOLETRADER
10 days ago
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
3 Mar 2024
 Verified review
They sell stuff what can’t be delivered or not available
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27 Feb 2024
 Verified review
I have been so let down by Sole Trader. Two cancelled orders in one week, no communication, systems problems being blamed. No emails or phone calls, late refunds. And the product keeps going back on their website for reorder as they can't stop it being available. The offer potentially good value, but simply don't deliver - and you ned to chase to find out why.
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Answer by SOLETRADER
29 Feb 2024
Hello, thank you for your review. We are very sorry that we have had to cancel your orders and issue you with a refund as we have not had the stock available due to a system error. We apologise for the disappointment this has caused. Kind regards, SOLETRADER
5 Feb 2024
 Verified review
Sent me the wrong mats
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3 Feb 2024
 Verified review
Cancelled my order. No refund
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29 Jan 2024
 Verified review
Don't buy it, bad quality.
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26 Jan 2024
 Verified review
My return has not been refunded. It has been about 6 weeks or more. Also sizing is very confusing—men’s and women’s sizes are intermingled.
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23 Jan 2024
 Verified review
I am still awaiting my partial refund (over £60!) and now they’ve stopped replying to my emails. Looks like I’ll have to get my bank involved to retrieve my money.
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22 Jan 2024
 Verified review
Damaged products recieved
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21 Jan 2024
 Verified review
Shoes were damaged/marked on arrival. No reply.
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20 Jan 2024
 Verified review
One pair of shoes missing I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
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15 Jan 2024
 Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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14 Jan 2024
 Verified review
Ordered black shoes received green. Enough said.
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11 Jan 2024
 Verified review

Don't sign up for SoulX

Soul Trader are great, SoulX not so much. Would not recommend signing up to it. 2 orders supposed to be next day delivery didn't turn up for 3+ days. SoulX were just rude when I complained. Tried telling me my postcode was on their list of ones that don't receive next day delivery, it wasn't. Then tried saying I didn't sign up for next day delivery, I did, it's on my invoice. And now they've not even bothered to reply to my last message to them. Still waiting for them to cancel my membership because I'll never use them again. Customer is always right? Not if you're SoulX apparently.
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8 Jan 2024
 Verified review

SHOCKING!!!!

You can start by sending me the correct item! That is a mistake (hopefully) so rectifying the issue would be appreciated…even a reply to any of my 3 emails. You say that you reply within 1-3 days YOU ABSOLUTELY DO NOT!!!
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5 Jan 2024
 Verified review

No trainers

I paid for trainers online but never received them. Soletrader came up with laughable excuses. Don't touch this company
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5 Jan 2024
 Verified review

Not at all customer focused.

I'm sorry but the shop assistant's just seemed very annoyed (and not at all apologetic) that the heel came off my brand new boots. The person who seemed to be in charge was also very dismissive and defensive and not at all customer focused.
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30 Dec 2023
 Verified review
Professionalism and having respect for the customer!! Absolutely abysmal communication and no care at all for the paying customer!!!
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27 Dec 2023
 Verified review
Ordered what it said was in stock and then the order was cancelled. They then said they can’t source the product, but the refund would be 3-5 working days.because I had spent the money to get the shoes as a present I then didn’t have the money to get a different pair
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25 Dec 2023
 Verified review
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