SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,137 reviews in the last 12 months22,838 total reviews  

4.59
Excellent

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Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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15 Jan 2024
 Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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11 Jan 2024
 Verified review

Don't sign up for SoulX

Soul Trader are great, SoulX not so much. Would not recommend signing up to it. 2 orders supposed to be next day delivery didn't turn up for 3+ days. SoulX were just rude when I complained. Tried telling me my postcode was on their list of ones that don't receive next day delivery, it wasn't. Then tried saying I didn't sign up for next day delivery, I did, it's on my invoice. And now they've not even bothered to reply to my last message to them. Still waiting for them to cancel my membership because I'll never use them again. Customer is always right? Not if you're SoulX apparently.
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9 Jan 2024
 Verified review

Late and poor sizing info

I ordered boots for new year and paid extra to get them delivered on time. but they never arrived before new year. soletrader did refund the postage, but it was annoying not to have the boots delivered on time. When they were delivered i had ordered size 6 which normally is a 39 and they arrived and were 40. So too big and had to pay to return them. The european sizing equivalent was not evident easily for me to see when ordering, had i known they were size 40 i would never had asked for that size.
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30 Dec 2023
 Verified review
I entered the shop , asked the sales assistant for help, I was told to wait , another assistant was serving another customer , I took a seat and waited .. for approx 15 minutes , then the assistant that was serving the other customer finished and asked me if she could help , I asked her my question .. by this time the other assistant had stopped what she was doing and said , sorry I wasn’t ignoring you but I had to reply to these personal emails , you know , the ones that are important but you forget about.. REALLY,, I thought that customers came first , obviously not in this case , I thought that your break time was an appropriate time to send and reply to personal stuff not your working day when you have customers to serve , There was no customer service by that assistant in that shop , if I hadn’t of wanted the particular boots that I purchased I most certainly would of walked out and that would have been a list sale, which in the current climate no store can really afford..
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29 Dec 2023
 Verified review
Bad customer service
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29 Dec 2023
 Verified review
Extremely over priced compared to everyone else. We had promised our daughter the uggs she has wanted for a long time and sadly soletrader were the only store to have them available in here size but at £45 more than anywhere else was ridiculous we won’t be going back
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26 Dec 2023
 Verified review
Ordered a 8.5 and received a 9
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22 Dec 2023
 Verified review
The boots I ordered were £30 more expensive than anywhere else
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11 Dec 2023
 Verified review
My boots that I ordered for 169 pounds were not of the best quality I returned them but I'm still waiting for a refund☹️
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11 Dec 2023
 Verified review
Item turned out faulty and I've had no further correspondence from you
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4 Dec 2023
 Verified review
Disappointing that I had to pay for both delivery and returns when it is part of the Dune group
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2 Dec 2023
 Verified review
Good - but I wasn't really clear re the delivery charge before I checked out
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23 Nov 2023
 Verified review
I placed an order as a gift with plenty of time for it to arrive! Yesterday I chased up the order as tracking hadn’t been working to be told the order had been lost!! No next day delivery as a good will gesture have to wait another 5 days & by then it will be late for the birthday if it even arrives!
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11 Nov 2023
 Verified review

Shoes and postal service not quite right...these days.

The shoes I bought were just not what they were to the online pictures which is not Soletraders fault, but I had to pay both delivery and return costs..but hey ho...the way it goes...
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10 Nov 2023
 Verified review
I was forced to ship through DHL. Customer should have the choice to select any shipping companies he desires.
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10 Nov 2023
 Verified review
More attentive staff who are better informed. That said, we got where we needed to be although I think I was a sitting duck for a bit of upselling which failed to materialise.
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28 Sept 2023
 Verified review

Ladies Silver Hogan Trainers

The reason I have given 2 stars is because, I paid £6 for next day delivery. They came the day after next day . Only to open box & find they were gold & not silver. Very disappointed ☹️. Trainers were lovely though good quality. However not what I wanted for £149.99 . So had to pay further £ 3 to return . So cost me £9 in total and it was not my fault. So I’d suggest checking contents of boxes b4 sending . I never actually complain but I’m paying for someone else’s mistake .
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25 Sept 2023
 Verified review
Poor customer service. Very lazy staff unwilling to go and get me the size I need to try on. Then selling me one shoe off display which was discoloured and worn.
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18 Sept 2023
 Verified review
Not the cheapest. Price match would be good
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10 Sept 2023
 Verified review
Ordered a pair of size 5 Birkenstocks Delivery was quick however when these turned up they were the 'narrow' shoe. This was not detailed on the website when buying. They were sent back same day and refund sorted
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