I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
The boots were exactly as expected - true to size and Ive worn them to work - they look smart and are comfortable and supportive
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8 Mar 2024
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The agents are friendly and price for the item that I purchased was really good and the item came right on time.Foresure I will buy from soletrader again.Thanks
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8 Mar 2024
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6 Mar 2024
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5 Mar 2024
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4 Mar 2024
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4 Mar 2024
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Fantastic service, couldn’t be better!
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3 Mar 2024
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They sell stuff what can’t be delivered or not available
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3 Mar 2024
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The reliability of Sole Trader to get the sneakers to me.
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2 Mar 2024
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29 Feb 2024
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No issues the item was as described and prompt delivery
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28 Feb 2024
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Very fast delivery!!
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28 Feb 2024
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28 Feb 2024
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Easy to order and delivery was fast.
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Answer by SOLETRADER
29 Feb 2024
Hello, thank you for leaving us a 5 star review! Kind regards, SOLETRADER
27 Feb 2024
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I have been so let down by Sole Trader. Two cancelled orders in one week, no communication, systems problems being blamed. No emails or phone calls, late refunds. And the product keeps going back on their website for reorder as they can't stop it being available. The offer potentially good value, but simply don't deliver - and you ned to chase to find out why.
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Answer by SOLETRADER
29 Feb 2024
Hello, thank you for your review. We are very sorry that we have had to cancel your orders and issue you with a refund as we have not had the stock available due to a system error. We apologise for the disappointment this has caused. Kind regards, SOLETRADER
25 Feb 2024
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Had the goods I required, web site easy to navigate, quick delivery. Job done.
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Answer by SOLETRADER
29 Feb 2024
Hello, thank you for leaving us a 5 star review! Kind regards, SOLETRADER
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