SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,138 reviews in the last 12 months22,837 total reviews  

4.59
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 28 Jan 2016
The Trustmark indicates trustworthy online retailers.
SOLETRADER fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for SOLETRADER

Sort by  
Latest first
(949)
(75)
(74)
Reset
14 hours ago
 Verified review
Good value for money, good choice, good service.
Report review
2 days ago
 Verified review

Great customer service

The person who served me in the shop was really friendly
Report review
4 days ago
 Verified review
Report review
5 days ago
 Verified review
Super fast delivery and easy to order
Report review
6 days ago
 Verified review
I ordered from Florida and in 4 days they were delivered from England via DHL free shipping..fantastic service 👍👍👍👍👍
Report review
8 days ago
 Verified review
Report review
8 days ago
 Verified review
Report review
9 days ago
 Verified review

Great all-round! Happy customer! 😁👍

Sole Trader was the only online retailer who had New Balance 530s in stock in the right size. They also had 10% student discount, and the delivery was super-quick! Happy customer! 😁👍
Report review
9 days ago
 Verified review
Very good online and instore experience
Report review
9 days ago
 Verified review
Report review
10 days ago
 Verified review
I received excellent service
Report review
Answer by SOLETRADER
9 days ago
Hello, thank you for your review. We do always strive to deliver the best service to all of our customer's. Kind regards, SOLETRADER
10 days ago
 Verified review
Fast efficient service always guaranteed
Report review
Answer by SOLETRADER
9 days ago
Hello, thank you so much for your 5 star review! Kind regards, SOLETRADER
11 days ago
 Verified review
Ordering to delivery, no problem. Excellent service
Report review
Answer by SOLETRADER
9 days ago
Hello, thank you so much for your great review! Kind regards, SOLETRADER
11 days ago
 Verified review
Easy to order and super fast delivery. I’d definitely shop again.
Report review
Answer by SOLETRADER
9 days ago
Hello, thank you for your review. We look forward to you shopping with us again! Kind regards, SOLETRADER
SB
Spencer B.
Colchester
12 days ago
 Verified review
Great shoes, came well packaged and a £150 pair of shoes for £35!!!!!!!
Report review
Answer by SOLETRADER
9 days ago
Hello, thank you for your review. We do have some great offers! Kind regards, SOLETRADER
12 days ago
 Verified review
Sent me the wrong size Messaged customer service three times with no response
Report review
Answer by SOLETRADER
9 days ago
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
14 Mar 2024
 Verified review
Report review
14 Mar 2024
 Verified review
Report review
12 Mar 2024
 Verified review
Great shoes, great service, fast delivery. Everything needed for a positive online experience.
Report review
10 Mar 2024
 Verified review
Order arrived quickly, price was great and shopping was easy.
Report review