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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Bad service if it isn't disclosed that we have to rate our experience afterwards, then one may choose to not disclose their email.
*It was said it was for receipt only.
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29 Sept 2023
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Order took my money then canceled my order a week later
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27 Sept 2023
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21 Sept 2023
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Don’t EVER use
The new shoes I ordered had been worn, the soles were dirty and worn out. Unbelievable! No reply to the email I’ve sent
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20 Sept 2023
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Review How You mail Out Merchandise
I like Sole trader tend to buy my merchandise in store, however I am abroad and needed some merchandise from Sole Trader . If I buy and pay for everything in one transaction, why send out piece by piece ? This is an inconvenience because I am charged more taxes and import duty for every piece received regardless of the invoice and price. Whilst I understand that is not your problem, it is my problem. Please understand that I am happy to pay the taxes, but they are calculated in a manner that in the end cost the buyer more as a result of sending out piece by piece rather than sending out all the merchandise once.
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19 Sept 2023
Verified review
The parcel has not arrived and they have not responded to my emails
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18 Sept 2023
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Ordered white leather converse. One came white and the other yellow as though it had been used. Awful experience which created a lot of hassle for me.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry that there was a problem with your order. We can see that our Customer Service team provided you with a free return for exchange or refund. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
18 Sept 2023
Verified review
Good price, free delivery in UK but expensive to outlying areas like Northern Ireland, for no clear rationale other than that it is an easy revenue stream
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17 Sept 2023
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15 Sept 2023
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Delivery
Paid extra for next day Saturday delivery. It arrived the following Tuesday after I left for holidays. Parcel just thrown on the drive.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with the DPD delivery. In these instances we would always advise contacting our Customer Service team who are able to help. Kind regards. SOLETRADER
14 Sept 2023
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6 Sept 2023
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3 Sept 2023
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Shoes were really nice ,but staff could be more friendly
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2 Sept 2023
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Sent me the wrong sized shoe.
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2 Sept 2023
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Service & Delivery was on time
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2 Sept 2023
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Helpful and efficient at the Brighton store.
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29 Aug 2023
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26 Aug 2023
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Friendly and helpful staff. Polite and knowledgable
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.