Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.54/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,850 Trusted Shops reviews collected in the last 12 months.
In total, soletrader.co.uk has already collected 12,770 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
14/06/2019
Date of order
31/05/2019
14/06/2019
Beautiful shoes, everything was good, service and time of shipment, I reccomend.
5.00
Excellent

Date of publication
14/06/2019
Date of order
29/05/2019
14/06/2019
Items quick delivery and good packaging. Nice chunky leather sandals. Good customer service too.
5.00
Excellent

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
Great service
5.00
Excellent

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
Really great customer service, quick to bring shoes out, not at all pushy, perfect service.
5.00
Excellent

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
lovely service young lad was excellent
5.00
Excellent

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
Very helpful polite staff
5.00
Excellent

Date of publication
13/06/2019
Date of order
30/05/2019
13/06/2019
Great
5.00
Excellent

Date of publication
13/06/2019
Date of order
30/05/2019
13/06/2019
I dont recieve my product
1.00
Very Poor

Date of publication
13/06/2019
Date of order
13/06/2019
13/06/2019
Fantastic service
5.00
Excellent

Date of publication
13/06/2019
Date of order
30/05/2019
13/06/2019
I have ordered shoes two weeks ago. My card was charged and I still have not received them despite being said they were shipped. I have contacted the company twice to find out where my shoes are and when I will receive and have not heard back.
1.00
Very Poor

Date of publication
13/06/2019
Date of order
30/05/2019
13/06/2019
Easy to shop online, great updates and fast delivery. A+
5.00
Excellent

Date of publication
13/06/2019
Date of order
12/06/2019
13/06/2019
Perfect shopping experience
5.00
Excellent

Date of publication
13/06/2019
Date of order
12/06/2019
13/06/2019
Great
5.00
Excellent

Date of publication
13/06/2019
Date of order
29/05/2019
13/06/2019
Delighted with my new trainers. Speedy delivery and lovely quality.
5.00
Excellent

Date of publication
12/06/2019
Date of order
29/05/2019
12/06/2019
Ordered and paid in good faith....then told you had no stock...rubbish way to run a company..wont use you again
1.00
Very Poor

Date of publication
12/06/2019
Date of order
12/06/2019
12/06/2019
Excellent people at the store :)
5.00
Excellent

Date of publication
12/06/2019
Date of order
09/06/2019
12/06/2019
Very good service
5.00
Excellent

Date of publication
12/06/2019
Date of order
05/06/2019
12/06/2019
Friendly and helpful
4.00
Good

Date of publication
12/06/2019
Date of order
11/06/2019
12/06/2019
Good quality .great value
4.00
Good

Date of publication
12/06/2019
Date of order
28/05/2019
12/06/2019
Great site to use. Delivery really fast and packaged well. Will use again.
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
I had a return from an online order & the assistant in store was able to trace my order & provide a replacement, even though I’d lost my e-receipt.
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
I bought shoes today costing 79.98 I paid £90 getting 2p change not impressed should have checked my receipt before leaving
1.00
Very Poor

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
My experience was disappointing as one of the show workers was incredibly rude and began an argument with me about her already being busy with another customer. This was totally fine but handle awfully and the manager has to apologise and serve me. He was fantastic and very attentive.
3.33
Fair

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Love the service, staff is very kind
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Arrived in good working order, and earlier than expected
5.00
Excellent

Date of publication
11/06/2019
Date of order
10/06/2019
11/06/2019
Staff were really friendly and helpful
5.00
Excellent

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
Three relatively uninterested assistants in an empty shop.
3.00
Fair

Date of publication
11/06/2019
Date of order
28/05/2019
11/06/2019
First class
5.00
Excellent

Date of publication
11/06/2019
Date of order
10/06/2019
11/06/2019
Great
5.00
Excellent

Date of publication
11/06/2019
Date of order
27/05/2019
11/06/2019
I didnt get my order and I havent received refund....
1.00
Very Poor

Date of publication
11/06/2019
Date of order
27/05/2019
11/06/2019
quick delivery , item didn't fit, so i took back to a shop who dealt with the matter efficiently and professionally.
5.00
Excellent

Date of publication
10/06/2019
Date of order
27/05/2019
10/06/2019
Very happy with my purchase.
5.00
Excellent

Date of publication
10/06/2019
Date of order
10/06/2019
10/06/2019
Really lovely staff in the Glades, Bromley store
5.00
Excellent

Date of publication
10/06/2019
Date of order
05/06/2019
10/06/2019
Good staff Good service.
5.00
Excellent

Date of publication
10/06/2019
Date of order
27/05/2019
10/06/2019
Delighted with my purchase delivery was fast and arrived before the expected date. Very comfortable.
5.00
Excellent

Date of publication
10/06/2019
Date of order
10/06/2019
10/06/2019
4.67 out of 5 as did not have the size so had to upgrade costing extra £20. Customer service spot on
4.67
Excellent

Date of publication
10/06/2019
Date of order
10/06/2019
10/06/2019
Good customer relations
5.00
Excellent

Date of publication
10/06/2019
Date of order
27/05/2019
10/06/2019
Got slapped with a hefty fee for shipping by your delivery carrier.Has never happened before with any other carrier shipping overseas.Disappointed
3.67
Good

Date of publication
10/06/2019
Date of order
27/05/2019
10/06/2019
Very good service.
5.00
Excellent

Date of publication
10/06/2019
Date of order
10/06/2019
10/06/2019
I didn’t have anything delivered so couldn’t comment on that
3.67
Good

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk
Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.