Certificate for soletrader.co.uk

No. XF5492D43380392A29CB74ACDC7AD70C4
 

Approved on
28/01/2016
Valid until
27/01/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for soletrader.co.uk



Excellent

4.54/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 3,026 Trusted Shops reviews collected in the last 12 months.
In total, soletrader.co.uk has already collected 11,111 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
They say a product is in stock at the time when you order it and then when you still haven’t received it or heard anything for a week they then tell you that they’ve cancelled it as there was a stock error. But you have to contact them multiple times to find this out. Terrible customer service won’t be using them again as unreliable.
1.00
Very Poor

soletrader.co.uk replies: 14/12/2018
Hello, thank you for your review. We are very sorry that we did not have the stock available to fulfill your order. We do apologise for the disappointment and inconvenience caused. Kind regards. SOLETRADER

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
Good service
5.00
Excellent

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
Fab prompt service. Kept up to date with where the order was up to
5.00
Excellent

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
Quick and efficient.
5.00
Excellent

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
They shipped my parcel using the absolute WORST, most nightmarish courier service ever (Aramex). Most definitely never ordering from this site again. Not worth the imminent headache..
2.00
Poor

soletrader.co.uk replies: 14/12/2018
Hello, thank you for your review. We are very sorry to hear that you have experienced problems with your delivery. Please contact our online Customer Service team so that they can assist you with this matter. Kind regards. SOLETRADER

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
Never received what I ordered there was a stock issue so was simply refunded
1.00
Very Poor

soletrader.co.uk replies: 14/12/2018
Hello, thank you for your review. We are very sorry that we did not have the stock available to fulfill your order and for the disappointment caused. Kind regards. SOLETRADER

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
Happy with your service
5.00
Excellent

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
Decent shoes arrived the following day.
5.00
Excellent

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
I accidentally order the wrong shoe and accidently ordered two of them. Your customer service rep sorted the whole thing out for me promptly and issued my refund. I reordered to correct shoe which arrived very quick. Great service and very happy
5.00
Excellent

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
Perfect service.
5.00
Excellent

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
Great service. And great boots
5.00
Excellent

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
Very quick. Just right
5.00
Excellent

Date of publication
13/12/2018
Date of order
26/11/2018
13/12/2018
I never recieved the items.
1.00
Very Poor

soletrader.co.uk replies: 14/12/2018
Hello, thank you for your review. We are very sorry that there were problems with DPD delivering your order. We can confirm that the items were returned back to us and a full refund was issued. We do apologise for the disappointment and inconvenience caused. Kind regards. SOLETRADER

Date of publication
13/12/2018
Date of order
29/11/2018
13/12/2018
I can't believe they are asking me for a review after they accepted my order and then cancelled it after it turned out they can't keep a track on stock and thus didn't have the item I had been told they had.

This is just the cherry on the top of a craptastic experience...
1.00
Very Poor

soletrader.co.uk replies: 13/12/2018
Hello, thank you for your review. We are very sorry that we did not have the stock available to send your order and for the disappointment this has caused. Kind regards. SOLETRADER

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Ordered an Armani bag looked lovely but when it arrived it felt cheap, the handles were very thin and flimsy not what I expected. So I have sent it back and awaiting a refund.
3.50
Good

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Excellent service and quality boots from a trusted website; 3rd time I have ordered from Soletrader would definitely recommend Soletrader
5.00
Excellent

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Excellent
5.00
Excellent

Date of publication
12/12/2018
Date of order
27/11/2018
12/12/2018
Very good
4.00
Good

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Can't fault it.
5.00
Excellent

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Fast easy ordering. Very professional
5.00
Excellent

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Quick delivery , £12 cheaper than the other shop .
5.00
Excellent

Date of publication
12/12/2018
Date of order
26/11/2018
12/12/2018
Easy to order and fast delivery. Note I did recieve the 2. Items I ordered got delivered on separate days but I was notified
5.00
Excellent

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Delivered early, plenty of correspondence and produce as advertised
5.00
Excellent

Date of publication
12/12/2018
Date of order
26/11/2018
12/12/2018
I bought a pair of Panama Jack boots for my husband. Delivery and service all very good. I was disappointed with the condition of the boots, they are considerably scuffed on the top fronts, with wear they are looking worse, the scuff marks morphing into a wide band of orange going across the front of the boots. He doesn't seem to have noticed, or just keeping quiet, but I have.
4.67
Excellent

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Good Company, reliable.
5.00
Excellent

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Ordered boots on the Thursday came on the Friday , delivery excellent
5.00
Excellent

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Amazing range of products and delivery came earlier than was said
5.00
Excellent

Date of publication
12/12/2018
Date of order
22/11/2018
12/12/2018
great
5.00
Excellent

Date of publication
12/12/2018
Date of order
28/11/2018
12/12/2018
Delivery was quick and shoes came nicely packaged. Good quality
4.67
Excellent

Date of publication
12/12/2018
Date of order
27/11/2018
12/12/2018
I went into Crawley branch to try a pair of UGGs on and the assistant wasn't interested at all to help me. On the shelf was my size and then had to call out for her attention to try the other foot on (the shop was not busy at the time). I came home and ordered them online and went to pick them up from the Croydon store and the female assistant there was a joy, so friendly and helpful. A contrast
4.33
Good

Date of publication
11/12/2018
Date of order
27/11/2018
11/12/2018
Sent a complaint s boots did not have a sheepskin lining, shoe bag or shoe wax as was stated in the product description. I advised it was illegal to falsely advertise a product yet the description still hasnt been ammended and in still waiting dor my refund as i returned the boots.
1.67
Poor

Date of publication
11/12/2018
Date of order
27/11/2018
11/12/2018
Ten out of ten fantastic service
1.00
Very Poor

Date of publication
11/12/2018
Date of order
27/11/2018
11/12/2018
Excellent website and easy to order. Lakeside branch of the store not so good
5.00
Excellent

Date of publication
11/12/2018
Date of order
27/11/2018
11/12/2018
Good fast delievery
5.00
Excellent

Date of publication
11/12/2018
Date of order
27/11/2018
11/12/2018
Fast service
5.00
Excellent

Date of publication
11/12/2018
Date of order
26/11/2018
11/12/2018
Great service, regular communication and well packaged product. Sadly didn't fit, however sent back and refund received within a few days
5.00
Excellent

Date of publication
11/12/2018
Date of order
27/11/2018
11/12/2018
Excellent
1.00
Very Poor

Date of publication
11/12/2018
Date of order
27/11/2018
11/12/2018
Really really exceptional service.
5.00
Excellent

Date of publication
11/12/2018
Date of order
26/11/2018
11/12/2018
Thrilled. Easy from start to finish.
5.00
Excellent

Date of publication
11/12/2018
Date of order
26/11/2018
11/12/2018
Order didn’t come through
1.00
Very Poor

soletrader.co.uk replies: 12/12/2018
Hello, thank you for your review. Unfortunately, your order failed our payment protection checks. These checks are carried out to protect our customer's. Kind regards. SOLETRADER

soletrader.co.uk customer reviews

soletrader.co.uk

soletrader.co.uk was certified by Trusted Shops on 28/01/2016.

Contact
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
enquiries@soletrader.co.uk
soletrader.co.uk
Owner
Twinmar LTD
Unit C Swallowdale Lane
HP2 7EA Hemel Hempstead
United Kingdom
Trade register
Companies House 00763926
You can find reviews for other websites from this company here:
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with soletrader.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.