SOLETRADERReviews:
1,406 reviews in the last 12 months22,463 total reviews
Excellent
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Top positive review
9 Apr 2023
Verified review
Great!!!!
Placed an order late on Sunday evening.
Delivered on Tuesday afternoon. Will definitely be ordering again.
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Top negative review
8 Dec 2022
Verified review
Staff were lovely however, I paid via apple pay but cannot be refunded via Apple Pay!!! My nearest store shut down so I travelled for an hour to do a return, only to be told the tills cannot be refunded to Apple pay and I never carry a bank card. I had to get a gift card which is appalling!!! If it weren’t for having the gift card I don’t know that I would shop here again. Not the staffs fault at all but such bad service. I bought else where as I found the item 20% cheaper
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Reviews for SOLETRADER
23 Feb 2023
Verified review
Sent used product
Was sent a used (dirty, worn) product and company was unable to provide a replacement.
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13 Jan 2023
Verified review
It's been 11 days since I placed the order and still haven't received it till now.
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29 Dec 2022
Verified review
Click and Collect Info
Actually inform the customer when the click and collect item is there to pick up.
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21 Jun 2023
Verified review
Was sent the wrong size item however staff were helpful in store to return item
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20 May 2023
Verified review
Wrong shoe size arrived- very disappointing, now I have to deal with the return
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27 May 2023
Verified review
Miserable staff. Employee people who can be bothered to communicate
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20 Dec 2022
Verified review
I asked for a size 10 in 7 different pairs and 6 were out of stock.
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11 Mar 2023
Verified review
Sent wrong size…. How I don’t know and had to pay to return them.
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Answer by SOLETRADER
15 Mar 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with your order. In these instances we would advise that customer's should contact our customer service team who are able to help. Kind regards. SOLETRADER
23 Feb 2023
Verified review
Asked to see Two different pairs. The assistant came back with One
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26 Dec 2022
Verified review
I put my order on the 19dec2022 and I have not receive my parcel
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4 Jan 2023
Verified review
They cancelled my order the day before it was due to arrive.
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29 Dec 2022
Verified review
Staff pleasant enough when you can get their attention.
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30 Jan 2023
Verified review
Can't believe a shoe shop doesn't stock half sizes....
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14 Jun 2023
Verified review
Have live stock availability and pay refunds quicker
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5 Jun 2023
Verified review
Can’t rate product as didn’t receive item from dpd
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16 Jun 2023
Verified review
Order was cancelled after I chased for an update.
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18 May 2023
Verified review
Have not heard back from my returns been 3 days
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30 Apr 2023
Verified review
Took ages to come back and quite short responses
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18 Feb 2023
Verified review
Wrong shoe size in the wrong box, very annoying
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8 Mar 2023
Verified review
Have more knowledgeable and engages staff.
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