I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER
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20 Jan 2024
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One pair of shoes missing
I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
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19 Jan 2024
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The product is perfect
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18 Jan 2024
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I think they nailed it delivery prompt messages great service a 1
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18 Jan 2024
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18 Jan 2024
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Awesome service
The item was great and the notifications on status updates until delivery were really helpful.
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18 Jan 2024
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Quick delivery. Shoes well wrapped in tissue. Great price
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18 Jan 2024
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Ease of ordering online and speedy delivery
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18 Jan 2024
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Speed and accuracy
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18 Jan 2024
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Quick delivery. Great shoes!
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17 Jan 2024
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17 Jan 2024
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Quick delivery but a bit tight not offering free delivery on a £99 pair of shoes! They were in the sale so didn’t qualify for free delivery!
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17 Jan 2024
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Great experience all delivered on time and quality
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17 Jan 2024
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Good pricing, quick delivery, zero problems
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16 Jan 2024
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Had a great discount on the boots I ordered . Super fast delivery and different options for delivary too. I opted to collect in my local store and they were very helpful and personable
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16 Jan 2024
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Good service great gloves very warm well made
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15 Jan 2024
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Easy to order and fast delivery
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15 Jan 2024
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On time delivery with great commin
On time delivery with great communication
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15 Jan 2024
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First class
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15 Jan 2024
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I had to return shoes, but few days later got refund. Thank you
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15 Jan 2024
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Very slow delivery even though shop said next working days but wait for 3 days
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