SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,138 reviews in the last 12 months22,837 total reviews  

4.59
Excellent

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Certified since: 28 Jan 2016
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SOLETRADER fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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Latest first
20 Jan 2024
 Verified review
One pair of shoes missing I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
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19 Jan 2024
 Verified review
The product is perfect
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18 Jan 2024
 Verified review
I think they nailed it delivery prompt messages great service a 1
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18 Jan 2024
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18 Jan 2024
 Verified review

Awesome service

The item was great and the notifications on status updates until delivery were really helpful.
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18 Jan 2024
 Verified review
Quick delivery. Shoes well wrapped in tissue. Great price
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18 Jan 2024
 Verified review
Ease of ordering online and speedy delivery
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18 Jan 2024
 Verified review
Speed and accuracy
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18 Jan 2024
 Verified review
Quick delivery. Great shoes!
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17 Jan 2024
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17 Jan 2024
 Verified review
Quick delivery but a bit tight not offering free delivery on a £99 pair of shoes! They were in the sale so didn’t qualify for free delivery!
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17 Jan 2024
 Verified review
Great experience all delivered on time and quality
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17 Jan 2024
 Verified review
Good pricing, quick delivery, zero problems
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16 Jan 2024
 Verified review
Had a great discount on the boots I ordered . Super fast delivery and different options for delivary too. I opted to collect in my local store and they were very helpful and personable
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16 Jan 2024
 Verified review
Good service great gloves very warm well made
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15 Jan 2024
 Verified review
Easy to order and fast delivery
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15 Jan 2024
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On time delivery with great commin

On time delivery with great communication
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15 Jan 2024
 Verified review
First class
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15 Jan 2024
 Verified review
I had to return shoes, but few days later got refund. Thank you
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15 Jan 2024
 Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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