I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
Quick and easy to order. What I ordered arrived promptly and was as expected.Price was comparative to other companies. Didn’t rate full 5 stars as after buying is where the real customer service is experienced ie any problems encountered and thankfully I had none 😊
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2 Jan 2024
Verified review
Excellent Service
The click and collect order was completed within the promised timescale and the sales assistant in the Soletrader store was very friendly and asked if I wanted to try the shoes before leaving the store, excellent service.
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5 Jan 2024
Verified review
Amazing service
Ordered at 5pm, paid for standard delivery and arrived by 10am the next morning! Slightly annoying as the estimated delivery was the following week and I was away from home for a few nights but cannot fault the service.
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