SOLETRADERReviews:
1,133 reviews in the last 12 months22,891 total reviews
Excellent
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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
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Top negative review
26 Jun 2023
Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER
28 Sept 2023
Verified review
Ladies Silver Hogan Trainers
The reason I have given 2 stars is because, I paid £6 for next day delivery. They came the day after next day . Only to open box & find they were gold & not silver.
Very disappointed ☹️. Trainers were lovely though good quality. However not what I wanted for £149.99 . So had to pay further £ 3 to return . So cost me £9 in total and it was not my fault. So I’d suggest checking contents of boxes b4 sending . I never actually complain but I’m paying for someone else’s mistake .
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8 Dec 2023
Verified review
You can improve your service by either answering your phones, answering your emails and making sure that your live chat is just that. It took me five whole working days to get any sort of response from yourselves. You accepted my money for boots and next day postage neither of which materialised. After trying to contact you without any success you finally responded with my money returned but no apology. I’m grateful for small mercies but will not use you again.
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14 Aug 2023
Verified review
Lost parcel and no one will help me
Paid for next day delivery but 14 days later still no trainers and no one is really dealing with the problem as apparently they were dispatched by a different company on behalf of sole trader - who knew?
I keep emailing but get very limited responses- evri website now says there is a problem with the parcel so I should contact sole trader but it doesn’t say what you do if you have contacted sole trader already. Not impressed at all
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26 Jul 2023
Verified review
I have never heard of "Unisex" sizes being from the US. The website had this listed on women's size 6. It came as unisex size 6, women's 7.5. Pretty bizarre... Shipping was great.
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10 Jul 2023
Verified review
Used and damaged shoes
I received my ordered shoes they arrived in a crimped box, with shoes that were creased. I was not happy, but it got worse. I turned the shoes over to fin they were used, they had been worn. The front was damaged on the shoes as well. When I attempted to contact Soletrader. The response was diabolical. It was an automated message. Does Soletrader think sending someone used shoes ok?
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19 Jun 2023
Verified review
V.Gan sandal splitting around straps. After just a few weeks of moderate wear, my gorgeous orange sandals are splitting around the straps. I sent photos to customer services requesting a replacement pair but they are insisting I send the pair back for inspection. A massive faff as opposed to just returning to store and getting a replacement pair before they sell out!
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3 Dec 2023
Verified review
I purchased a pair of shoes that I wanted for a conference. I was informed they was dispatched and then nothing. The tracking number didn’t not work, it was only when I enquired about the order was I told that a mistake was made, the dispatch notice was made incorrectly and infect there was no stock. I am still awaiting my refund.
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24 Apr 2023
Verified review
Trainers arrived quickly but unfortunately had clearly already been worn. The soles were discoloured, there were creases in the leather, the stickers had been removed and replaced badly, and they smelled of someone else's feet. Not pleasant at all.
Refund offered but not for postage, I think. Very disappointing experience.
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Answer by SOLETRADER
26 Apr 2023
Hello, thank you for your review. We are very sorry that your order did not arrive in a box fresh condition and that this was not picked up prior to dispatch. We can see that you have been in touch with our customer service team and they provided you with a free return. No delivery charge was made. We do apologise for the disappointment caused. Kind regards. SOLETRADER
18 Nov 2023
Verified review
I ordered a pair of shoes and got a email a week later to say they didn’t have them in stock. I went back to the site it’s still saying they are I stock. They definitely canceled it because they didn’t charge enough for shipping to Australia. At checkout shipping was $5. They made the mistake and I won’t buy again.
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29 Nov 2023
Verified review
I’ve ordered a shoes in store through their online service, the product was in stock when orders but so a payment was taken at the counter, however later on I’ve got a email saying it got cancelled, how’s that even possible, shocking!!, now I have to wait like 7 days for my money back. Not happy at all
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23 Nov 2023
Verified review
I placed an order as a gift with plenty of time for it to arrive! Yesterday I chased up the order as tracking hadn’t been working to be told the order had been lost!! No next day delivery as a good will gesture have to wait another 5 days & by then it will be late for the birthday if it even arrives!
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4 Jul 2023
Verified review
I ordered £139 Dr marten sandals which arrived in a few days. They have been previously worn. I emailed sole trader within 5 mins of them being delivered. Got no reply. I emailed again. This time got a reply asking for photos. I have sent 2 lots of photos and recieved no response from Soletrader
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9 Oct 2023
Verified review
Do not send customers trainers that are dirty and off colour! I received a right trainer that was a different shade and had dirty marks. I paid for new trainers that’s what I expected ! Very disappointed. As a first time customer that had to return the trainers not impressed at all.
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Answer by SOLETRADER
11 Oct 2023
Hello, we are very sorry to hear that your order did not arrive in the best condition. This is not the high level of service we normally provide. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
9 Aug 2023
Verified review
No order and no update
Didn’t have shoe size in store so the store ordered them online for me fur delivery at home. 3 days later order hadn’t arrived and when I contacted was told they didn’t have stock available so were cancelling and refunding my order. No proactive contact if I hadn’t chased.
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30 Jul 2023
Verified review
Bought a pair of shoes for my husband that were clearly worn, I asked for a discount and I would of kept them and they didn’t offer anything! And there are no more size 8! Makes me mad, are you going to resell worn shoes?
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10 Sept 2023
Verified review
Ordered a pair of size 5 Birkenstocks
Delivery was quick however when these turned up they were the 'narrow' shoe. This was not detailed on the website when buying.
They were sent back same day and refund sorted
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9 May 2023
Verified review
Cancelled my order as was showing stock they didn’t have.
It then took 7 days for soletrader to notify Klarna so that they could begin the refund process.
I had to email them 3 times before this happened.
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7 Aug 2023
Verified review
I was sent the wrong pair of shoes. To return by post I would have to pay, despite it not being my fault.
Returns should be free when it’s not the customer’s fault that they are returning the item.
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16 Aug 2023
Verified review
Awful experience, paid for next day shipping and parcel wasn't dispatched until 2 days later. I only learnt that parcel was delayed after following up with them. Truly useless customer service.
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22 Aug 2023
Verified review
Paid for next day delivery !!!! A joke!!!
Paid for next day delivery. Have not received no notifications, no order has arrived and over a week. Emailed Soletrader and not had any reply. Terrible service and still waiting !!!!!!!
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Answer by SOLETRADER
25 Aug 2023
Hello, thank you for your review. We can see that our Customer Service team have responded to you and refunded the delivery charge paid. The order is being sent out by the supplier and our team have been chasing for updates. We are sorry for any inconvenience caused. Kind regards. SOLETRADER