SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

1,138 reviews in the last 12 months22,837 total reviews  

4.59
Excellent

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Top positive review

9 Apr 2023
 Verified review
Great!!!! Placed an order late on Sunday evening. Delivered on Tuesday afternoon. Will definitely be ordering again.

Top negative review

26 Jun 2023
 Verified review
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER

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19 Jun 2023
 Verified review
V.Gan sandal splitting around straps. After just a few weeks of moderate wear, my gorgeous orange sandals are splitting around the straps. I sent photos to customer services requesting a replacement pair but they are insisting I send the pair back for inspection. A massive faff as opposed to just returning to store and getting a replacement pair before they sell out!
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18 Nov 2023
 Verified review
I ordered a pair of shoes and got a email a week later to say they didn’t have them in stock. I went back to the site it’s still saying they are I stock. They definitely canceled it because they didn’t charge enough for shipping to Australia. At checkout shipping was $5. They made the mistake and I won’t buy again.
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4 Jul 2023
 Verified review
I ordered £139 Dr marten sandals which arrived in a few days. They have been previously worn. I emailed sole trader within 5 mins of them being delivered. Got no reply. I emailed again. This time got a reply asking for photos. I have sent 2 lots of photos and recieved no response from Soletrader
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9 Oct 2023
 Verified review
Do not send customers trainers that are dirty and off colour! I received a right trainer that was a different shade and had dirty marks. I paid for new trainers that’s what I expected ! Very disappointed. As a first time customer that had to return the trainers not impressed at all.
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Answer by SOLETRADER
11 Oct 2023
Hello, we are very sorry to hear that your order did not arrive in the best condition. This is not the high level of service we normally provide. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
30 Jul 2023
 Verified review
Bought a pair of shoes for my husband that were clearly worn, I asked for a discount and I would of kept them and they didn’t offer anything! And there are no more size 8! Makes me mad, are you going to resell worn shoes?
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9 May 2023
 Verified review
Cancelled my order as was showing stock they didn’t have. It then took 7 days for soletrader to notify Klarna so that they could begin the refund process. I had to email them 3 times before this happened.
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16 Aug 2023
 Verified review
Awful experience, paid for next day shipping and parcel wasn't dispatched until 2 days later. I only learnt that parcel was delayed after following up with them. Truly useless customer service.
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22 Aug 2023
 Verified review

Paid for next day delivery !!!! A joke!!!

Paid for next day delivery. Have not received no notifications, no order has arrived and over a week. Emailed Soletrader and not had any reply. Terrible service and still waiting !!!!!!!
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Answer by SOLETRADER
25 Aug 2023
Hello, thank you for your review. We can see that our Customer Service team have responded to you and refunded the delivery charge paid. The order is being sent out by the supplier and our team have been chasing for updates. We are sorry for any inconvenience caused. Kind regards. SOLETRADER
30 Sept 2023
 Verified review

Hidden Terms & Conditions

Bad service if it isn't disclosed that we have to rate our experience afterwards, then one may choose to not disclose their email. *It was said it was for receipt only.
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10 Oct 2023
 Verified review
Check that the product you send out is the same as the product advertised. Free returns as ended up paying £5.99 postage and return and purchase was incorrect colour
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Answer by SOLETRADER
11 Oct 2023
Hello, we are sorry that you received the wrong colour. If there is a problem with an order then we would always advise contacting our customer service team who are able to help. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
18 Sept 2023
 Verified review
Ordered white leather converse. One came white and the other yellow as though it had been used. Awful experience which created a lot of hassle for me.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry that there was a problem with your order. We can see that our Customer Service team provided you with a free return for exchange or refund. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
6 Aug 2023
 Verified review
I ordered from here and a week later still didn't receive item. Poor communication. Cancelled order in the end. No live chat just messages.
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15 Sept 2023
 Verified review

Delivery

Paid extra for next day Saturday delivery. It arrived the following Tuesday after I left for holidays. Parcel just thrown on the drive.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with the DPD delivery. In these instances we would always advise contacting our Customer Service team who are able to help. Kind regards. SOLETRADER
21 Sept 2023
 Verified review

Don’t EVER use

The new shoes I ordered had been worn, the soles were dirty and worn out. Unbelievable! No reply to the email I’ve sent
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22 Jun 2023
 Verified review

Slow response

Give regular information about progress of order. Reply to email queries about progress with orders. Deliver faster.
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15 Apr 2023
 Verified review
Check the items before sending them out! I purchased a pair of DR Martins boots and one of them is badly damaged
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2 Nov 2023
 Verified review

Still processing? Or it was cancelled?

My order still appear ( for over 1 week) processing at store....I dont have any update about this order!
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3 Jul 2023
 Verified review
Never got the order ..no reason to why it was cancelled just received an email stating order cancelled.
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7 Oct 2023
 Verified review
Update your website on your stock levels. Do not debit credit cards until you have despatched item
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24 May 2023
 Verified review
Not great quality .waste of delivery and return cost .won't be using again or recommending
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