SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

2,811 reviews in the last 12 months44,352 total reviews  

4.63
Excellent

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Valid

Includes Buyer Protection
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Most relevant positive review

12 Nov 2023
 Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!

Most relevant negative review

4 Jul 2024
 Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER

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5 Nov 2023
 Verified review
If I could give 0 stars I would have!!! Terrible customer services! Worse ever!
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16 Mar 2024
 Verified review
Sent me the wrong size Messaged customer service three times with no response
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Answer by SOLETRADER
19 Mar 2024
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
15 Jan 2024
 Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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12 Apr 2024
 Verified review

Wrong shoes

Not able to speak to someone on the phone an still not got the right ones
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20 Dec 2023
 Verified review
Well the product And delivery was good , BUT , you sent the wrong product.
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2 Dec 2023
 Verified review
Good - but I wasn't really clear re the delivery charge before I checked out
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11 Dec 2023
 Verified review
Item turned out faulty and I've had no further correspondence from you
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1 Nov 2023
 Verified review
Sizing on website incorrect. Ordered 41 eur but the shoes are size 40.
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7 Apr 2024
 Verified review
Despite paying for next day delivery they did not arrive the next day
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29 Dec 2023
 Verified review
Sent damaged item then charging to return it. No response to emails.
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19 Nov 2023
 Verified review
Staff can’t be bothered to serve you they rather chat to each other
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19 Sept 2023
 Verified review
The parcel has not arrived and they have not responded to my emails
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7 Feb 2024
 Verified review

Dissapointed…

I ordered shoes size 6, I received size 7... how is that possible?
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7 Nov 2023
 Verified review
Sole is one of best but Used item sent to me.Need a swap please.
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Answer by SOLETRADER
10 Nov 2023
Hello, thank you for your review. We are very sorry to hear that there is a problem with your order. Please contact our Customer Service team who will be able to help you. Kind regards. SOLETRADER
22 Dec 2023
 Verified review
The boots I ordered were £30 more expensive than anywhere else
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3 Mar 2024
 Verified review
They sell stuff what can’t be delivered or not available
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29 Sept 2023
 Verified review
Order took my money then canceled my order a week later
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19 Oct 2023
 Verified review
My shoe size sent to me was 43 when I ordered size 42.
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21 Jan 2024
 Verified review
Shoes were damaged/marked on arrival. No reply.
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14 Jan 2024
 Verified review
Ordered black shoes received green. Enough said.
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