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Top positive review
15 Jul 2023
Verified review
Shop owner asked me if I needed assistance..
So I said which show I liked.. was offered to try them..
He asked someone else to get me the shoes while he went to investigate why a child was trying to play with the hanging light.
That person offered to get me them. In multiple sizes as they are Chelsea boots.
Then offered me inner souls for a half size.
This fit perfectly so I bought them. Whole transaction took about 2 minutes very efficient and very good experience
I went from London to Bluewater to get CK trainers. Spent £10 petol and £5 Dartford Crossing charge plus time. The leather on the trainers was cracked. I Went to Oxford Street to return costing another £6.20 travel plus time. Then ordered the same trainers online. This time, the inside leather was not covered properly resulting in a severe blister. I Was told I needrd to go into a shop so the assistant could verify the problem for a refund. I went to Oxford Street for a return costing another £6.20 travelling plus time. Then I was told I cannot get delivery refunded. I got in touch with Customer Services for all this drama and they only offered 10% discount in next purchase. So my £99 CK trainers turned to £129.40 plus time. What a shambolic service and Customer Services did not resolve my formal complaint to my satisfaction.
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Reviews for SOLETRADER
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11 days ago
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12 days ago
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13 days ago
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6 Apr 2024
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6 Apr 2024
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5 Apr 2024
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4 Apr 2024
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4 Apr 2024
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4 Apr 2024
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3 Apr 2024
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24 Mar 2024
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4 days ago
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Never order from this company
Worst company ever to order anything from. Ordered same shoes three times which were showing available on the website.
Despite placing an order and money been taken from my account, I was informed that items were out of stock. Same issue happened three times in a row. Absolutely atrocious company. Customer service just as bad.
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11 days ago
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Order not received
I have not received my order. Payment has been taken from my account and noone has responded to my emails.
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8 days ago
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Wrong shoes
Not able to speak to someone on the phone an still not got the right ones
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13 days ago
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Despite paying for next day delivery they did not arrive the next day
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30 Mar 2024
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Sent wrong size shoes
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31 Mar 2024
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Wrong boots
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12 days ago
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6 Apr 2024
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19 Mar 2024
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Great all-round! Happy customer! 😁👍
Sole Trader was the only online retailer who had New Balance 530s in stock in the right size. They also had 10% student discount, and the delivery was super-quick! Happy customer! 😁👍
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