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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
I went on watch. Co.uk looking for a new watch strap for my watch but at the time didn't have what I was looking for, but managed to find one for me. Which they contacted me to say that they had one in stock, which they sent me brilliant, thanks.
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Answer by watch.co.uk
8 Apr 2024
Good day, Thank you very much for your positive review.
How nice to hear that you have found a band with us.
We hope you will enjoy this new watch strap. Kind Regards, Team Watch.co.uk
3 Apr 2024
Verified review
Purchase was on a Thursday with an indicated delivery by the following Tuesday evening (5 days). However, delivery did not occur until Saturday (9 days). I was not impressed as there does not seem to have been any reason for the delay.
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Answer by watch.co.uk
3 Apr 2024
Thank you for your positive review. Our apologies that the package arrived later than expected. If you have any questions about this, please let us know. Enjoy your purchase. Kind Regards, Team Watch.co.uk
12 days ago
Verified review
Informative as well as great choice.
Needed new strap for Swatch. I know it is tricky to get right size (eg 16mm or 17mm) but site made it easy to establish correct size and also supply fitting tool as per video on Swatch website. Great choice in correct size.
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Answer by watch.co.uk
9 days ago
Thank you very much for your positive review!
Great to hear that you were able to use the website well in finding the right strap :).
We hope you enjoy your purchase. Kind Regards, Team Watch.co.uk
7 Apr 2024
Verified review
Watch strap replacement
I ordered online. There was enough information for me to believe I was ordering a watch strap replacement that would fit my watch. It was important to me that I could get a branded strap that would match the watch
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Answer by watch.co.uk
8 Apr 2024
Thank you very much for your positive review
We are happy to hear that you were able to find the right strap with us.
We hope you will enjoy your purchase!
Kind Regards, Team Watch.co.uk
1 Apr 2024
Verified review
Delivery was really quick, especially considering that it was an international shipment. This was the only place where I could find a replacement band for my beloved 15 year old Skagen watch. I was thrilled!
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Answer by watch.co.uk
2 Apr 2024
Thank you very much for your positive review! How nice to hear that you were able to find the strap for your watch with us! We hope you enjoy the band in combination with your watch. Kind Regards, Team Watch.co.uk
23 hours ago
Verified review
Good prompt customer service
Unfortunately watch strap that arrived was defective, however on contacting customer services I had a prompt reply and replacement was sent out immediately so can not fault that side of things
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Answer by watch.co.uk
13 hours ago
Good day,
Thank you very much for your positive review! We are happy to hear that we were able to solve it successfully! :) we hope you enjoy the band in combination with your watch for a long time, and we look forward to seeing you again. Greeting, Team Watch.co.uk
12 days ago
Verified review
The .co.uk is a bit misleading when items are imported into uk thus extending delivery time. Otherwise nice quality item with good information to help me pick the right one.
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Answer by watch.co.uk
12 days ago
Thank you very much for your review. We apologize that you were not aware that our company is located in the Netherlands, you can find this information on the website. We are happy to hear that you are satisfied with your purchase, we hope you can enjoy it for a long time. Kind Regards, Team Watch.co.uk
The item ordered was not in stock but 'wish-listed'. It was soon obtained and delivery arranged. Throughout the process I was kept fully informed of progress by email.
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Answer by watch.co.uk
2 days ago
Thank you very much for your positive review.
We are happy to hear that everything is to your satisfaction.
Kind Regards, Team Watch.co.uk
10 hours ago
Verified review
Great service but shipping not very accurate.
The watch strap is great and fit the description however I was a bit dissapointed with the shipping time, I was given a date but my item only arrived days later.
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10 days ago
Verified review
Quick delivery the strap fits perfectly on the watch and looks great, I had wasted money on substitute strap the watch now looks good and feels great.
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Answer by watch.co.uk
9 days ago
Thank you for your great review!
Good to hear that everything is to your satisfaction.
Kind Regards, Team Watch.co.uk
6 Apr 2024
Verified review
Helping to sort it out
The strap didn’t fit the watch but they are now working on a a solution and have been in regular contact. Thanks for the support on this.
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Answer by watch.co.uk
8 Apr 2024
Thank you for updating your review. We will get back to your email as soon as possible to handle this.
Kind Regards, Team Watch.co.uk
5 Apr 2024
Verified review
Very prompt service.
Answered emails quickly.
Quality product with option to have links removed to fit wrist on arrival.
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Answer by watch.co.uk
8 days ago
Thank you for your great review!
We hope you will enjoy your purchase, and to see you next time.
Kind Regards, Team Watch.co.uk
4 days ago
Verified review
Great service. Arrived on time. Product looks great. Couldn’t fault anything. Would definitely use this website again.
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Answer by watch.co.uk
2 days ago
Thank you for your great review.
We are happy to hear everything went according to plan! we hope you will enjoy your purchase for a long time! and we hope to see you again :) Kind Regards, Team Watch.co.uk
5 Apr 2024
Verified review
I ordered a strap for my Citizen watch and I did not know it was coming from the Netherlands but it was great service.
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Answer by watch.co.uk
8 Apr 2024
Thank you for your great review!
We are happy to hear everything went according to plan!
We hope you will enjoy your purchase, and to see you again with us!
Kind Regards, Team Watch.co.uk
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.