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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
I had to be patient for 5 months but The Watch Co did get back in touch once the strap was in stock again. The delivery by Evri was disappointing because they missed the last delivery slot and no pre-advice or explanation. Not Watch Co's fault but they might find a more reliable courier.
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Answer by watch.co.uk
25 Jul 2023
Good afternoon, thank you for your great review and for the useful feedback! :)
Kind regards,
Team Watch.co.uk
21 Jul 2023
Verified review
Lovely watch delivered on time and was working perfectly out of the box
Although the watch was in a nice little metal container, the bubble wrap didn’t have any bubbles, not enough packing the container was rattling against the cardboard box which because of no packing was open at the bottom, other than that I’m completely satisfied with your service.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for this feedback, we will definitely take this into account! Enjoy your purchase and we hope to see you again soon. Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Beautiful summer watch
I hadn’t realised my watch was coming from abroad but explains why it took a while to arrive. I opted for the personalised fit but the individual who did it took out the links only from one end so making the whole look very lopsided. I will have to get it altered annoyingly.
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
The reason why in this case more links are removed at the bottom is because when you fold the clasp the band is equal on both sides. If this is not the case, you can always send it back to us so that we can adjust it, or you can go to a jeweler in the area. Regards, Team Watch.co.uk
20 Jun 2023
Verified review
Product 5/5 Deliver 3/5 (UK customer)
Very happy with the watch. Exactly as shown on the website, good quality and affordable. The postage was a little slow (brexit fault not the seller), however the packaging was oversized and the box was in really bad shape. It didn't affect the product though fortunately.
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Answer by watch.co.uk
21 Jun 2023
Good afternoon, thank you very much for the nice review and for the helpful feedback :)
We love to hear all the opinions of our clients in order to improve our service.
Have a nice day,
Team Watch.co.uk
25 Aug 2023
Verified review
Watches are trackable & well packaged.
My watch was trackable and came very well packaged, but it did take a bit longer than I had expected for it to arrive if you're purchasing a items for a gift you might want to factor in it might take more than 10 days to arrive outside the Netherlands or the e.u,
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Answer by watch.co.uk
25 Aug 2023
Good afternoon,
Thank you for your review.
Glad to hear that you like the watch. We apologize that the package took longer than expected. If you buy from us again in the future, please let us know and we will be happy to see which shipping option would be the fastest. Regards, Team Watch.co.uk
8 Sept 2023
Verified review
Good pricing and service with regular updates on progress. Delivery timescales a little longer due to goods coming from outside the uk but that was fine and the tracking service was helpful. Arrived a couple of days later than expected but that was down to Customs
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Answer by watch.co.uk
8 Sept 2023
Good afternoon,
Thank you for your positive review! We apologize that the package arrived a little later than expected. We hope you enjoy your order. If you have any further questions, please let us know.
Greetings, Team Watch.co.uk
30 Aug 2023
Verified review
Thank You Watch.co .Uk
Very easy to purchase a new strap for a very special watch my late husband bought me . I couldn't find it anywhere else. Website was easy to use. Only thing let it down was the delivery which I was told was on a certain day but it didn't arrive until 5 days later
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Answer by watch.co.uk
31 Aug 2023
Good afternoon,
Thank you for your positive review.
We are glad to read that you were able to find the watch with us! We apologize that the package arrived later than expected.
If you have any questions about this, we will be happy to help you further.
Regards, Team Watch.co.uk
18 Sept 2023
Verified review
Watch.co.uk service was excellent but spoilt by their choice of courier? Slow delivery time. Recently purchased motocycle parts from India which arrived 2 days quicker than these watch straps took to arrive from Holland.
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Answer by watch.co.uk
18 Sept 2023
Thank you very much for your review and for the useful feedback!
We hope to see you soon again on our website and exceed your expectations :)
Have a nice day,
Team Watch.co.uk
26 Nov 2023
Verified review
Good product well packaged
To be honest I did not know I was buying from Holland which caused some delays in shipping to uk. The watch was perfect for my grandson and adjustment was included which is excellent. Overall very happy. PSC
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Answer by watch.co.uk
27 Nov 2023
Thank you for your positive review!
We hope your grandson will enjoy the watch. Kind Regards, Team Watch.co.uk
30 Oct 2023
Verified review
Good service, but hard sell on unnecessary upgrade…
They notified me when my item was back in stock and everything went smoothly. The 'Professional' tool that I was persuaded to buy was a waste of money - the basic one would have done the job just as well.
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Answer by watch.co.uk
30 Oct 2023
Thank you for your review!
Kind regards,
Team Watch.co.uk
13 Oct 2023
Verified review
Good experience across the board, delivery time was a little extended after posting but through no fault of watch.co.uk, customs services took a while to clear the item. Would happily buy from here again
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Answer by watch.co.uk
13 Oct 2023
Good afternoon,
Thank you for your review! :)
We hope you will enjoy your order.
Kind Regards,
Team Watch.co.uk
2 Aug 2023
Verified review
Took a week or so, did not realise it came from the Netherlands but efficient info, good quality strap, would have been useful to have instructions for how to change strap but YouTube solved that
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Answer by watch.co.uk
3 Aug 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
10 Dec 2023
Verified review
The spring bars I bought along with the watch strap didn't work well, so I used the old ones which were still in good shape. The strap itself and the tool for fitting the bars are fine.
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Answer by watch.co.uk
11 Dec 2023
Good afternoon,
Thank you for your great review!
Please, feel free to contact us at info@watch.co.uk in case you need further help with your order!
We stay at your disposal in case of any further question.
Kind regards,
Team Watch.co.uk
24 Sept 2023
Verified review
The watch strap is great, I wanted the exact one to replace the original, but it’s not yet fitted as the tool I bought with it broke when I had to remove some links to make smaller .
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Answer by watch.co.uk
25 Sept 2023
Thank you for your feedback!
We are sorry to hear about the inconvenience with the tool; we will contact you by email to offer you a solution! :)
Kind Regards,
Team Watch.co.uk
29 Aug 2023
Verified review
Good service but I was unaware that the watch straps were being sent from outside England. I returned one watch strap and had to pay the postage to Europe, rather disappointing.
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Answer by watch.co.uk
29 Aug 2023
Good afternoon, thank you for the review and the useful feedback! :)
Kind regards,
Team Watch.co.uk
2 Aug 2023
Verified review
The watch strap I ordered was exactly what I wanted, a replica of a strap I originally had on the watch. The only criticism I would place is that it took quite a while to arrive.
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Answer by watch.co.uk
3 Aug 2023
Good afternoon, Thank you for the positive feedback. We hope you enjoy your purchase. Greetings, Service team Watch.co.uk
2 Nov 2023
Verified review
Your web site enabled me to select the correct replacement strap. The price was high but cheaper than buying a new watch. Your delivery was poor, too long and too expensive.
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Answer by watch.co.uk
2 Nov 2023
Great to hear that you were able to use our website to find a replacement strap.
We hope you will enjoy this watch strap for a long time.
Kind Regards, Team Watch.co.uk
10 Aug 2023
Verified review
Clear product info
I bought two replacement watch straps for my watch. The website was clear about the product description and match with my watch and the strap fitted easily.
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Answer by watch.co.uk
10 Aug 2023
Glad to hear that everything is to your liking!
Enjoy your purchase
Regards, Watch.co.uk
20 Dec 2023
Verified review
Okay but took a while to come and when it did the paperwork showed that the watch had been sold by a company in Holland. What’s with the UK internet domain?
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26 Nov 2023
Verified review
Great Swatch Straps
Great choice of Swatch straps which are very hard to get.
I only dropped a * because I thought they were in the UK because of their name ending .co.uk
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Answer by watch.co.uk
27 Nov 2023
Good day,
Thank you for your positive review! Great to hear that you were able to find the products with us. Kind Regards, Team Watch.co.uk
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