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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Thank you very much for your positive review!
Kind Regards, Team Watch.co.uk
25 Feb 2024
Verified review
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Answer by watch.co.uk
26 Feb 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
23 Feb 2024
Verified review
First purchase
This was my first time to buy from watch.co,uk I was pleased with my purchase
However I was not pleased with the way it turned up soaking wet all I know
Is what the Evri driver told me she said the warehouse was wet I was grateful
That everything inside the package was in a plastic bag and so not damaged
That is everything I know from beginning to end,
Kind regards
Perry Roberts
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Answer by watch.co.uk
23 Feb 2024
Dear Perry,
Thank you very much for your review.
We apologize that the package was delivered wet, this is not something that should be delivered like this.
We are happy that the strap is in good condition and undamaged. We hope you enjoy the item!
If you have any further questions, please let us know.
Greetings, Team Watch.co.uk
8 Feb 2024
Verified review
Hi there, the watch is perfect, but the delivery was nightmare. It was more than a week delay, and I had to go to the local post office to take it as if sent from aliexpress/the chiepest site here/. You showld be ask for some extra money, and send by UPS or DHL.
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Answer by watch.co.uk
9 Feb 2024
Good afternoon,
Thank you very much for your review. Apologies that the package arrived later than expected! On our website we offer several shipping options including DHL Express. We certainly hope that we will see you again next time. If anything is unclear, please feel free to contact us. Kind Regards, Team Watch.co.uk
16 Feb 2024
Verified review
Good quality
Product was genuine and good quality ( I needed pins though! 😀) just a tad slow getting to me, although I wasn't in a particular rush.
Recommended.
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Answer by watch.co.uk
16 Feb 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
17 Feb 2024
Verified review
Delivery was delayed by 10 days. Package damaged. Evri had to repackage but goods were not damaged
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Answer by watch.co.uk
19 Feb 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
23 Feb 2024
Verified review
Watch strap
Everything good apart from long delivery time.
Reasonable prices
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Answer by watch.co.uk
23 Feb 2024
Good afternoon,
Thank you very much for your review.
We apologize that delivery took longer than expected.
We hope you enjoy your purchase.
Greetings, Team Watch.co.uk
22 Feb 2024
Verified review
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Answer by watch.co.uk
23 Feb 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
19 Feb 2024
Verified review
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Answer by watch.co.uk
19 Feb 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
18 Feb 2024
Verified review
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Answer by watch.co.uk
19 Feb 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
10 Feb 2024
Verified review
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Answer by watch.co.uk
19 Feb 2024
Thank you for your kind review!
Greetings, Team Watch.co.uk
27 Dec 2023
Verified review
Item good, but delivery took longer than expected.
I liked that the item was as advertised. The thing you could do better is shorten the length of time to deliver, it took 8 days.
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Answer by watch.co.uk
28 Dec 2023
Thank you for your positive review and feedback! Greetings, Team Watch.co.uk
kept me informed but delivery one day later than promised
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Answer by watch.co.uk
3 Jan 2024
Thank you for your positive review!
Nice to hear that everything is to your liking. We hope you will enjoy your purchase.
Kind Regards, Team Watch.co.uk
26 Dec 2023
Verified review
thought the shipping cost was a bit expensive
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Answer by watch.co.uk
28 Dec 2023
Thank you for your positive review!
Nice to hear that everything is to your liking. Enjoy your purchase!
Kind Regards,
Team Watch.co.uk
25 Jan 2024
Verified review
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Answer by watch.co.uk
2 Feb 2024
Dear Anthony,
Thank you for your review! We vaule your opinion, and we will work hard to make sure you have a even better experience with us next time!
Sincerely,
Watch.co.uk Team
30 Dec 2023
Verified review
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30 Dec 2023
Verified review
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19 Aug 2023
Verified review
Highest quality genuine products supplier.
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
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Answer by watch.co.uk
22 Aug 2023
Good afternoon,
Thank you for your positive review, your watch looks like new again! Enjoy your purchase. Thank you for the good feedback, we take this very seriously and hope to be able to do something with it in the future.
Regards, Team Watch.co.uk
1 Oct 2023
Verified review
Drop the .co.uk? It is misleading. This is a Dutch company. There is nothing wrong with that so why hide it? I had excellent customer service before I bought the item and the price was extremely good.
The drawback was delivery time. It took longer than another part via AliExpress bought at the same time. Thanks Brexit! Also it makes returns effectively pointless as shipping is not covered and is prohibitively expensive for smaller items.
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Answer by watch.co.uk
2 Oct 2023
Good afternoon,
Thank you for your positive review and feedback.
We will take this into account to see if we can improve on this! However, it is a domain name, it is not intended to be misleading from our side. If you have any questions about returns, please let us know! We are happy to help you with this. Kind Regards, Team Watch.co.uk
10 Dec 2023
Verified review
Shame about Evri
Online ordering was easy and it was quickly acknowledged giving a delivery date. When the products arrived they were exactly what I ordered and I was pleased by the quality of the goods. Unfortunately, Evri failed to meet the delivery date. Had the goods arrived on time I would have given a five star review. It is shame the supplier was let down by Evri. I hope they think about switching their chosen shipper.
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Answer by watch.co.uk
11 Dec 2023
Good afternoon,
Thank you for the great review and for the useful feedback about the courier service.
We hope to see you again on our website.
Have a nice day,
Team Watch.co.uk
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