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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Good day, Thank you very much for your review. If you have any questions about your order, please let us know so that we can help you! You can send us an email to: info@watch.co.uk Greetings, Team Watch.co.uk
5 days ago
Verified review
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Answer by watch.co.uk
5 days ago
Good afternoon,
Thank you very much for your review!
We hope that everything is to your satisfaction, if you have any questions, please let us know
Kind Regards, Team Watch.co.uk
8 days ago
Verified review
Wrong item sent
But they resolved the issue and have resent the correct item after a message sent through website was not answered I had to call, I suggest if you want an issue resolving then call
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Answer by watch.co.uk
8 days ago
Good day, Thank you very much for your review.
We are happy that we were able to resolve the issue. We do our best to always respond to emails we receive within 24-48 hours.
Hopefully you will enjoy your purchase. Kind Regards, Team Watch.co.uk
11 days ago
Verified review
Watch.co.uk totally lied to me!
Let down by Watch.co.uk this time. I’ve ordered many times before and have always been delighted by their service. Until now. Despite ordering in time and being assured of next day delivery, it took 48 rather than 24hrs to arrive.
I queried the delay and was told that all watches are inspected before dispatch and that mine took a little longer than usual.
As it happens, I’d ordered a bracelet for a watch, not the watch itself so their reply was utter bs! Really, really disappointing.
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Answer by watch.co.uk
9 days ago
Good afternoon.
We are sorry you feel you were lied to, and especially apologize for this miscommunication from our colleague.
Indeed you have ordered a strap, but it was a 500€ strap, so it's also carefully verified before shipping, to make sure everything is in perfect conditions. Unfortunately we had a staff shortage that day, that caused a delay in the verification and ulterior shipping, casing it to miss the DHL carrier the same day.
We truly do apologize for the situation, and especially you feel lied to due to an error in typing, but we can assure you we always do our best to ensure you receive your articles in perfect conditions, as you have experienced before.
We hope we can, again, overcome your expectations in a future visit and wish you a nice day
your watch.co.uk Service Team
5 Apr 2024
Verified review
It was overpriced compared to other websites by 50 pounds. Also it’s not as nice in person.
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Answer by watch.co.uk
8 Apr 2024
Good day, Thank you very much for your review.
We are very sorry to hear that the product is not to your liking. If you have any further questions about this, please let us know. You can always send an email to: info@watch.co.uk. Kind Regards, Team Watch.co.uk
27 Mar 2024
Verified review
Delivered to wrong address. Fault lies with Evri, not yourselves.
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Answer by watch.co.uk
29 Mar 2024
Good afternoon,
Thank you very much for your review!
We apologize that the package was delivered incorrectly. We would like to know whether the package has already been received, if not, please let us know so that we can resolve this. Kind Regards, Team Watch.co.uk
24 Feb 2024
Verified review
good product - replacement strap but took 12 days for delivery
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Answer by watch.co.uk
26 Feb 2024
Good afternoon, Thank you for your positive review!
We apologize that delivery took longer than expected. If you want a faster delivery next time, we recommend that you choose DHL Express. If you have any further questions, please let us know. Kind Regards, Team Watch.co.uk
10 Feb 2024
Verified review
Whilst the watch strap is fine, the price is expensive and it was not delivered on the day e pected
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Answer by watch.co.uk
19 Feb 2024
Thank you for your review.
Sorry to hear that the product arrived a little late. If you have any further questions about this, please let us know! Kind Regards, Team Watch.co.uk
9 Feb 2024
Verified review
Took ages for my citizen watch strap to arrive ☹️
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Answer by watch.co.uk
9 Feb 2024
Good afternoon,
Thank you very much for your review.
We are sorry to hear that the package arrived later than expected.
If there are any problems still, please let us know so that we can look into it with you. You can contact us at: info@watch.co.uk
Kind Regards, Team Watch.co.uk
26 Jan 2024
Verified review
I have taken a while to get back to you as I have been very busy. I love the strap for my Hugo Boss watch and even had it professionally fitted. But on the very first wearing one of the loops broke. I had to have it repaired. The strap was expensive so I was very dissapointed.
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Answer by watch.co.uk
29 Jan 2024
Thank you very much for your review.
Sorry to hear that the strap has a defect. Could you please send us some photos by email? then we would be happy to help you find a solution. Greetings, Team Watch.co.uk
8 Jan 2024
Verified review
The strap seems very low quality for the price of over£80. And I don't believe it is a genuine citizen replacement
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Answer by watch.co.uk
9 Jan 2024
Good afternoon, Thank you for your review.
We are very sorry that you are not satisfied with the quality of the strap. In any case, we can reassure you that all our products are 100% original from the brand itself. In this case, we would like to contact you to find out what is wrong and solve it for you as best as possible. Kind Regards, Team Watch.co.uk
25 Dec 2023
Verified review
Items come from the Netherlands not UK therefore take a lot longer than they should.
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Answer by watch.co.uk
28 Dec 2023
Good afternoon, Thank you for your review
We offer two different shipping options, including DHL Express, the fastest option.
We hope you like your order, and if you have any further questions, please let us know! Kind Regards, Team Watch.co.uk
24 Dec 2023
Verified review
Our full address was not given to Evrie and was not delivered on time, Emailed the watch company and explained, but they never passed the address details on to Evrie, it’s taken 4 weeks to get a watch strap. Very disappointed.
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19 Dec 2023
Verified review
Incorrect address put on parcel therefore not delivered to me as stated!,
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Answer by watch.co.uk
19 Dec 2023
Good afternoon, thank you for your review.
We are sorry to hear that the package did not arrive for this reason. We have sent the package to the address you provided. When we open the track & trace we see that the package was delivered on December 17. If the package has not reached you, we would like to hear from you so that we can look for a suitable solution. Kind Regards, Team Watch.co.uk
18 Dec 2023
Verified review
I was sent the incorrect item. Incorrect reference and a different customer entirely.
I was sent the incorrect item. The item I ordered was in stock and now they are stating no stock. That's probably because I ordered the last one.
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Answer by watch.co.uk
18 Dec 2023
Dear Michelle,
Thank you for your review. We see that you have received the wrong strap for another customer, we sincerely apologize for this!
We will be happy to resolve this for you and will contact you by email. Kind Regards, Team Watch.co.uk
6 Dec 2023
Verified review
After sales is disappointing, lacking information regarding the return status,feel they have washed the hands of the sale, that has been returned.Shame on you.
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Answer by watch.co.uk
7 Dec 2023
Dear Jill, Thank you for your review.
We are sorry to hear that you are not satisfied with the after-sales service. We see that you have registered the return shipment with us, but it has not yet been received by us. We do not know exactly what this is about and will therefore contact you about this. We will do everything we can to reach an agreement with you. Greetings, Team Watch.co.uk
26 Nov 2023
Verified review
Watch strap I bought was extremely expensive.
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Answer by watch.co.uk
27 Nov 2023
Thank you for your review! We hope you will enjoy the watch band. Kind Regards, Team Watch.co.uk
12 Nov 2023
Verified review
No manual to show how to set up watch
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Answer by watch.co.uk
13 Nov 2023
Good day,
Thank you for your review
Apologies that the manual is not included, we will send it to you by email!
Kind Regards, Team Watch.co.uk
9 Nov 2023
Verified review
Unfortunately I have not good experience with this brand and company. Sorry
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Answer by watch.co.uk
9 Nov 2023
Good morning Mohammad, thank you for the review.
We are sorry to read this negative feedback without giving us an explanation about what went wrong.
You were in touch with us regarding the delivery of your order, we informed you on the estimated delivery date. The order has been delivered less than 24h later than the estimated delivery time, if this was the cause of the negative feedback, we do apologize in name of the courier for the inconvenience.
Feel free to reach out to us in the email thread in case you need assistance.
Kind regards,
Team Watch.co.uk
31 Oct 2023
Verified review
I was happy with strap but felt you could have supplied pin removal with order as with switch they supplied this with item for free … and it’s really is needed to do the job without damaging watch..
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Answer by watch.co.uk
31 Oct 2023
Good morning, thank you for the feedback!
We do sell the tool to remove the pins, the system suggests you to add it to the shopping cart just before finalizing the order!
Have a nice day,
Team Watch.co.uk
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