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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Let down by Watch.co.uk this time. I’ve ordered many times before and have always been delighted by their service. Until now. Despite ordering in time and being assured of next day delivery, it took 48 rather than 24hrs to arrive.
I queried the delay and was told that all watches are inspected before dispatch and that mine took a little longer than usual.
As it happens, I’d ordered a bracelet for a watch, not the watch itself so their reply was utter bs! Really, really disappointing.
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Answer by watch.co.uk
10 days ago
Good afternoon.
We are sorry you feel you were lied to, and especially apologize for this miscommunication from our colleague.
Indeed you have ordered a strap, but it was a 500€ strap, so it's also carefully verified before shipping, to make sure everything is in perfect conditions. Unfortunately we had a staff shortage that day, that caused a delay in the verification and ulterior shipping, casing it to miss the DHL carrier the same day.
We truly do apologize for the situation, and especially you feel lied to due to an error in typing, but we can assure you we always do our best to ensure you receive your articles in perfect conditions, as you have experienced before.
We hope we can, again, overcome your expectations in a future visit and wish you a nice day
your watch.co.uk Service Team
9 days ago
Verified review
Wrong item sent
But they resolved the issue and have resent the correct item after a message sent through website was not answered I had to call, I suggest if you want an issue resolving then call
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Answer by watch.co.uk
9 days ago
Good day, Thank you very much for your review.
We are happy that we were able to resolve the issue. We do our best to always respond to emails we receive within 24-48 hours.
Hopefully you will enjoy your purchase. Kind Regards, Team Watch.co.uk
5 Apr 2024
Verified review
It was overpriced compared to other websites by 50 pounds. Also it’s not as nice in person.
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Answer by watch.co.uk
8 Apr 2024
Good day, Thank you very much for your review.
We are very sorry to hear that the product is not to your liking. If you have any further questions about this, please let us know. You can always send an email to: info@watch.co.uk. Kind Regards, Team Watch.co.uk
27 Mar 2024
Verified review
Delivered to wrong address. Fault lies with Evri, not yourselves.
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Answer by watch.co.uk
29 Mar 2024
Good afternoon,
Thank you very much for your review!
We apologize that the package was delivered incorrectly. We would like to know whether the package has already been received, if not, please let us know so that we can resolve this. Kind Regards, Team Watch.co.uk
5 days ago
Verified review
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Answer by watch.co.uk
3 days ago
Good day, Thank you very much for your review. If you have any questions about your order, please let us know so that we can help you! You can send us an email to: info@watch.co.uk Greetings, Team Watch.co.uk
6 days ago
Verified review
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Answer by watch.co.uk
6 days ago
Good afternoon,
Thank you very much for your review!
We hope that everything is to your satisfaction, if you have any questions, please let us know
Kind Regards, Team Watch.co.uk
24 Feb 2024
Verified review
good product - replacement strap but took 12 days for delivery
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Answer by watch.co.uk
26 Feb 2024
Good afternoon, Thank you for your positive review!
We apologize that delivery took longer than expected. If you want a faster delivery next time, we recommend that you choose DHL Express. If you have any further questions, please let us know. Kind Regards, Team Watch.co.uk
26 Jan 2024
Verified review
I have taken a while to get back to you as I have been very busy. I love the strap for my Hugo Boss watch and even had it professionally fitted. But on the very first wearing one of the loops broke. I had to have it repaired. The strap was expensive so I was very dissapointed.
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Answer by watch.co.uk
29 Jan 2024
Thank you very much for your review.
Sorry to hear that the strap has a defect. Could you please send us some photos by email? then we would be happy to help you find a solution. Greetings, Team Watch.co.uk
10 Feb 2024
Verified review
Whilst the watch strap is fine, the price is expensive and it was not delivered on the day e pected
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Answer by watch.co.uk
19 Feb 2024
Thank you for your review.
Sorry to hear that the product arrived a little late. If you have any further questions about this, please let us know! Kind Regards, Team Watch.co.uk
9 Feb 2024
Verified review
Took ages for my citizen watch strap to arrive ☹️
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Answer by watch.co.uk
9 Feb 2024
Good afternoon,
Thank you very much for your review.
We are sorry to hear that the package arrived later than expected.
If there are any problems still, please let us know so that we can look into it with you. You can contact us at: info@watch.co.uk
Kind Regards, Team Watch.co.uk
8 Jan 2024
Verified review
The strap seems very low quality for the price of over£80. And I don't believe it is a genuine citizen replacement
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Answer by watch.co.uk
9 Jan 2024
Good afternoon, Thank you for your review.
We are very sorry that you are not satisfied with the quality of the strap. In any case, we can reassure you that all our products are 100% original from the brand itself. In this case, we would like to contact you to find out what is wrong and solve it for you as best as possible. Kind Regards, Team Watch.co.uk
23 May 2023
Verified review
Very poor Brexit excuse
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Answer by watch.co.uk
24 May 2023
Good afternoon,
Thank you for your review.
We are sorry to hear that your return shipment has not yet reached us, we are happy to see how we can solve this for you in the best possible way! we will therefore contact you via email. Kind Regards, Team Watch.co.uk
The watch strap is very good. The delivery time was long. I purchased a strap for my TW Steel watch at the same time and from the same country on Sunday 9th July. TW was free delivery and included the tool to replace the strap. The strap from TW was delivered on Tuesday the 11th. However the strap from Watch.co.uk cost me £5.70 delivery and the tool £1.73. The strap was delivered on the 17th, therfore doubtful I would buy from Watch.co.uk again.
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Answer by watch.co.uk
18 Jul 2023
Dear Keith,
Thank you for your review. We are happy to hear that you like the band. If you have any doubts about placing an order for the next time, you can always contact us in advance. Then we are happy to look with you at the best and fastest shipping option :) Regards, Team Watch.co.uk
17 May 2023
Verified review
Parcel could have been lost
The watches are lovely, well packaged, but we almost did not receive them. Such a high value item should have been sent signed for? The courier had the wrong address, and they dropped it off at some flats across the road, we had to contact the building manager who fortunately recognised the post boxes on the photo, and we could go retrieve the parcel.
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Answer by watch.co.uk
17 May 2023
Good afternoon,
Thank you for your review!
We are sorry to hear that it turned out this way, this is obviously not the intention! we are glad that you have received the package. If there is anything else we can do for you, please do not hesitate to contact our customer service. Kind regards, Team Watch.co.uk
25 Oct 2023
Verified review
They quoted unrealistic delivery times then didn't deliver or communicate. Thought there were a scam. They did eventually communicate an then did deliver the correct order by DHL and I am very happy. But they created unnecessary stress due to lack of communication and long delivery delay.
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Answer by watch.co.uk
26 Oct 2023
Good afternoon Simon, thank you for the review.
We are sorry again for the inconvenience, as I see you were in touch with us by email.
One of the product you ordered required a transit from our supplier, which caused a delay with the shipping of the full order.
We are glad to hear you finally received the watches.
Kind regards,
Team Watch.co.uk
9 Aug 2023
Verified review
Delivery took longer than predicted. Paid for 3-5 days, took 7. Came from the Netherlands.
Not sure the strap is genuine Victorinox, it has the logo on the fastener, but previous ones said they were genuine on the inside of the strap, but it’s leather, looks ok and does the job.
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Answer by watch.co.uk
10 Aug 2023
Good afternoon,
Thank you for your positive review! We apologize that the package took longer than expected. The strap is 100% original from the Victorinox brand, if you have any further questions about this, please do not hesitate to contact us! Kind Regards, Team Watch.co.uk
21 Oct 2023
Verified review
Seiko notified me to let me know the style of strap was not available in their stock. What looked identical at Watch.co.uk is very slightly different, metal clasp not the same and is wider in comparison. It was a bit tricky to fit (using the correct tool) but fits; with patience.
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Answer by watch.co.uk
23 Oct 2023
Good day,
Thank you for your review. We are happy to hear that we were finally able to attach the strap to your watch. We hope you like it. If you have any further questions, please let us know.
Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
I was under the impression that as a website registered in the UK, the parts would be sourced from the UK but this was not the case and I feel that the website was misleading as it was not clear that the parts would be sourced from outside the UK
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
We are very sorry that you did not know that we are a company in the Netherlands. This is clearly stated on the website. We hope you enjoy your purchase, if you have any questions please do not hesitate to contact us! Regards, Team Watch.co.uk
24 Dec 2023
Verified review
Our full address was not given to Evrie and was not delivered on time, Emailed the watch company and explained, but they never passed the address details on to Evrie, it’s taken 4 weeks to get a watch strap. Very disappointed.
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24 Jun 2023
Verified review
Just ordered two zone watch . Took so long as it came from Nederland.arrived but not moving just dead. So will be sending it back for refund as it’s no good and have a trip abroad.I’m sorry for above rating .
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Answer by watch.co.uk
27 Jun 2023
Good morning, thank you for your review!
We are sorry to hear about this issue, I see that you never reached out to us about the problem.
I am going to send you an email right now to better check what happened and, of course, to assist you with the return process and to make sure to find a solution asap.
Talk to you soon,
Team Watch.co.uk
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