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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Purchase was on a Thursday with an indicated delivery by the following Tuesday evening (5 days). However, delivery did not occur until Saturday (9 days). I was not impressed as there does not seem to have been any reason for the delay.
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Answer by watch.co.uk
3 Apr 2024
Thank you for your positive review. Our apologies that the package arrived later than expected. If you have any questions about this, please let us know. Enjoy your purchase. Kind Regards, Team Watch.co.uk
3 days ago
Verified review
Good prompt customer service
Unfortunately watch strap that arrived was defective, however on contacting customer services I had a prompt reply and replacement was sent out immediately so can not fault that side of things
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Answer by watch.co.uk
3 days ago
Good day,
Thank you very much for your positive review! We are happy to hear that we were able to solve it successfully! :) we hope you enjoy the band in combination with your watch for a long time, and we look forward to seeing you again. Greeting, Team Watch.co.uk
12 Apr 2024
Verified review
The .co.uk is a bit misleading when items are imported into uk thus extending delivery time. Otherwise nice quality item with good information to help me pick the right one.
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Answer by watch.co.uk
12 Apr 2024
Thank you very much for your review. We apologize that you were not aware that our company is located in the Netherlands, you can find this information on the website. We are happy to hear that you are satisfied with your purchase, we hope you can enjoy it for a long time. Kind Regards, Team Watch.co.uk
3 days ago
Verified review
Great service but shipping not very accurate.
The watch strap is great and fit the description however I was a bit dissapointed with the shipping time, I was given a date but my item only arrived days later.
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Answer by watch.co.uk
2 days ago
Thank you very much for your positive review!
We apologize that the package arrived later than expected. We hope you like the item and we look forward to seeing you again
Kind Regards, Team Watch.co.uk
6 Apr 2024
Verified review
Helping to sort it out
The strap didn’t fit the watch but they are now working on a a solution and have been in regular contact. Thanks for the support on this.
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Answer by watch.co.uk
8 Apr 2024
Thank you for updating your review. We will get back to your email as soon as possible to handle this.
Kind Regards, Team Watch.co.uk
31 Mar 2024
Verified review
Broad selection and generally timely delivery
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Answer by watch.co.uk
2 Apr 2024
Thank you very much for your positive review.
Greetings, Team Watch.co.uk
8 days ago
Verified review
Quick and efficient service.
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Answer by watch.co.uk
8 days ago
Thank you for your great review!
Good to hear that everything is to your satisfaction.
Kind Regards, Team Watch.co.uk
4 days ago
Verified review
Watch Strap replacement as described
Well made genuine product
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Answer by watch.co.uk
4 days ago
Thank you for your great review!
Kind Regards, Team Watch.co.uk
2 days ago
Verified review
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Answer by watch.co.uk
12 hours ago
Thank you for your positive review!
We hope everything is to your liking, and we look forward seeing you again with us.
Kind Regards, Team Watch.co.uk
3 days ago
Verified review
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Answer by watch.co.uk
2 days ago
Thank you for your great review!
Kind Regards, Team Watch.co.uk
9 days ago
Verified review
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Answer by watch.co.uk
9 days ago
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
12 days ago
Verified review
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Answer by watch.co.uk
11 days ago
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
8 Apr 2024
Verified review
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Answer by watch.co.uk
11 Apr 2024
Thank you for your great review!
Kind Regards, Team Watch.co.uk
12 Apr 2024
Verified review
Watch.co.uk totally lied to me!
Let down by Watch.co.uk this time. I’ve ordered many times before and have always been delighted by their service. Until now. Despite ordering in time and being assured of next day delivery, it took 48 rather than 24hrs to arrive.
I queried the delay and was told that all watches are inspected before dispatch and that mine took a little longer than usual.
As it happens, I’d ordered a bracelet for a watch, not the watch itself so their reply was utter bs! Really, really disappointing.
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Answer by watch.co.uk
11 days ago
Good afternoon.
We are sorry you feel you were lied to, and especially apologize for this miscommunication from our colleague.
Indeed you have ordered a strap, but it was a 500€ strap, so it's also carefully verified before shipping, to make sure everything is in perfect conditions. Unfortunately we had a staff shortage that day, that caused a delay in the verification and ulterior shipping, casing it to miss the DHL carrier the same day.
We truly do apologize for the situation, and especially you feel lied to due to an error in typing, but we can assure you we always do our best to ensure you receive your articles in perfect conditions, as you have experienced before.
We hope we can, again, overcome your expectations in a future visit and wish you a nice day
your watch.co.uk Service Team
10 days ago
Verified review
Wrong item sent
But they resolved the issue and have resent the correct item after a message sent through website was not answered I had to call, I suggest if you want an issue resolving then call
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Answer by watch.co.uk
10 days ago
Good day, Thank you very much for your review.
We are happy that we were able to resolve the issue. We do our best to always respond to emails we receive within 24-48 hours.
Hopefully you will enjoy your purchase. Kind Regards, Team Watch.co.uk
5 Apr 2024
Verified review
It was overpriced compared to other websites by 50 pounds. Also it’s not as nice in person.
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Answer by watch.co.uk
8 Apr 2024
Good day, Thank you very much for your review.
We are very sorry to hear that the product is not to your liking. If you have any further questions about this, please let us know. You can always send an email to: info@watch.co.uk. Kind Regards, Team Watch.co.uk
27 Mar 2024
Verified review
Delivered to wrong address. Fault lies with Evri, not yourselves.
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Answer by watch.co.uk
29 Mar 2024
Good afternoon,
Thank you very much for your review!
We apologize that the package was delivered incorrectly. We would like to know whether the package has already been received, if not, please let us know so that we can resolve this. Kind Regards, Team Watch.co.uk
6 days ago
Verified review
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Answer by watch.co.uk
4 days ago
Good day, Thank you very much for your review. If you have any questions about your order, please let us know so that we can help you! You can send us an email to: info@watch.co.uk Greetings, Team Watch.co.uk
7 days ago
Verified review
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Answer by watch.co.uk
7 days ago
Good afternoon,
Thank you very much for your review!
We hope that everything is to your satisfaction, if you have any questions, please let us know
Kind Regards, Team Watch.co.uk
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