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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Good day, Thank you very much for your review. If you have any questions about your order, please let us know so that we can help you! You can send us an email to: info@watch.co.uk Greetings, Team Watch.co.uk
8 Jan 2024
Verified review
The strap seems very low quality for the price of over£80. And I don't believe it is a genuine citizen replacement
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Answer by watch.co.uk
9 Jan 2024
Good afternoon, Thank you for your review.
We are very sorry that you are not satisfied with the quality of the strap. In any case, we can reassure you that all our products are 100% original from the brand itself. In this case, we would like to contact you to find out what is wrong and solve it for you as best as possible. Kind Regards, Team Watch.co.uk
23 May 2023
Verified review
Very poor Brexit excuse
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Answer by watch.co.uk
24 May 2023
Good afternoon,
Thank you for your review.
We are sorry to hear that your return shipment has not yet reached us, we are happy to see how we can solve this for you in the best possible way! we will therefore contact you via email. Kind Regards, Team Watch.co.uk
17 May 2023
Verified review
Parcel could have been lost
The watches are lovely, well packaged, but we almost did not receive them. Such a high value item should have been sent signed for? The courier had the wrong address, and they dropped it off at some flats across the road, we had to contact the building manager who fortunately recognised the post boxes on the photo, and we could go retrieve the parcel.
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Answer by watch.co.uk
17 May 2023
Good afternoon,
Thank you for your review!
We are sorry to hear that it turned out this way, this is obviously not the intention! we are glad that you have received the package. If there is anything else we can do for you, please do not hesitate to contact our customer service. Kind regards, Team Watch.co.uk
21 Jul 2023
Verified review
I was under the impression that as a website registered in the UK, the parts would be sourced from the UK but this was not the case and I feel that the website was misleading as it was not clear that the parts would be sourced from outside the UK
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review.
We are very sorry that you did not know that we are a company in the Netherlands. This is clearly stated on the website. We hope you enjoy your purchase, if you have any questions please do not hesitate to contact us! Regards, Team Watch.co.uk
24 Jun 2023
Verified review
Just ordered two zone watch . Took so long as it came from Nederland.arrived but not moving just dead. So will be sending it back for refund as it’s no good and have a trip abroad.I’m sorry for above rating .
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Answer by watch.co.uk
27 Jun 2023
Good morning, thank you for your review!
We are sorry to hear about this issue, I see that you never reached out to us about the problem.
I am going to send you an email right now to better check what happened and, of course, to assist you with the return process and to make sure to find a solution asap.
Talk to you soon,
Team Watch.co.uk
9 Oct 2023
Verified review
A long time to arrive.
The watch took a long time to arrive, very little in the way of updates. The watch arrived in good condition despite hanging out of its swatch packaging. The surrounding packing was OK and protected it
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Answer by watch.co.uk
9 Oct 2023
Good afternoon,
Thank you for your positive review,
Sorry to hear that the package arrived later than expected. We hope you will enjoy your order.
Kind Regards, Team Watch.co.uk
6 Dec 2023
Verified review
After sales is disappointing, lacking information regarding the return status,feel they have washed the hands of the sale, that has been returned.Shame on you.
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Answer by watch.co.uk
7 Dec 2023
Dear Jill, Thank you for your review.
We are sorry to hear that you are not satisfied with the after-sales service. We see that you have registered the return shipment with us, but it has not yet been received by us. We do not know exactly what this is about and will therefore contact you about this. We will do everything we can to reach an agreement with you. Greetings, Team Watch.co.uk
18 Dec 2023
Verified review
I was sent the incorrect item. Incorrect reference and a different customer entirely.
I was sent the incorrect item. The item I ordered was in stock and now they are stating no stock. That's probably because I ordered the last one.
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Answer by watch.co.uk
18 Dec 2023
Dear Michelle,
Thank you for your review. We see that you have received the wrong strap for another customer, we sincerely apologize for this!
We will be happy to resolve this for you and will contact you by email. Kind Regards, Team Watch.co.uk
21 Jul 2023
Verified review
Faster Delivery time have had items delivered from America quicker or don't charge so much for postage if going to take 2 weeks
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Answer by watch.co.uk
21 Jul 2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
17 Oct 2023
Verified review
The movable loop to hold the strap in place split and so is useless. Should have perhaps opted for a cheaper “non Boss” strap
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Answer by watch.co.uk
17 Oct 2023
Dear Andrew,
Thank you for your review. Sorry the band is broken!
In this case we will contact you about how we can best solve this for you.
Kind Regards, Team Watch.co.uk
4 Aug 2023
Verified review
When fitting the strap the it fell apart, it was clearly just glued, very poor. How do I get my money back?
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Answer by watch.co.uk
5 Aug 2023
Good afternoon, thank you for the review.
We are sorry to hear about the issue.
We will send an email to follow up.
Regards,
Team Watch.co.uk
21 Jul 2023
Verified review
I need to return a watch strap, but despite their adverts there is no way I can do it.
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Answer by watch.co.uk
24 Jul 2023
Dear David, Thank you for your review! We are sorry to hear that you are unable to return your package, so we will contact you by email to guide you further in this! Regards, Team Watch.co.uk
9 Nov 2023
Verified review
Unfortunately I have not good experience with this brand and company. Sorry
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Answer by watch.co.uk
9 Nov 2023
Good morning Mohammad, thank you for the review.
We are sorry to read this negative feedback without giving us an explanation about what went wrong.
You were in touch with us regarding the delivery of your order, we informed you on the estimated delivery date. The order has been delivered less than 24h later than the estimated delivery time, if this was the cause of the negative feedback, we do apologize in name of the courier for the inconvenience.
Feel free to reach out to us in the email thread in case you need assistance.
Kind regards,
Team Watch.co.uk
19 Dec 2023
Verified review
Incorrect address put on parcel therefore not delivered to me as stated!,
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Answer by watch.co.uk
19 Dec 2023
Good afternoon, thank you for your review.
We are sorry to hear that the package did not arrive for this reason. We have sent the package to the address you provided. When we open the track & trace we see that the package was delivered on December 17. If the package has not reached you, we would like to hear from you so that we can look for a suitable solution. Kind Regards, Team Watch.co.uk
18 Jul 2023
Verified review
Incomplete parcel
Make sure that all items sold have been sent to the customer
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Answer by watch.co.uk
18 Jul 2023
Good afternoon,
Thank you for your review. We are very sorry to read that an item was missing. Since we already spoke this morning, we hope this is resolved for you :)
Greeting, Watch.co.uk
16 May 2023
Verified review
Still waiting 3 weeks later for watch strap
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Answer by watch.co.uk
17 May 2023
Good afternoon,
Thank you for your review. When we open your track & trace, we see that the package was delivered on May 15 in the letterbox.
Could you please check this? If you still have not received the package, I would like to ask you to contact our customer service, we will ensure that this is resolved as well as possible. Kind Regards, Team Watch.co.uk
12 Nov 2023
Verified review
No manual to show how to set up watch
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Answer by watch.co.uk
13 Nov 2023
Good day,
Thank you for your review
Apologies that the manual is not included, we will send it to you by email!
Kind Regards, Team Watch.co.uk
6 Aug 2023
Verified review
Completely wrong item received
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Answer by watch.co.uk
8 Aug 2023
Good afternoon, thank you for your feedback.
We are very sorry to read about this issue.
We will send you an email right away to better check what happened and to find a solution asap.
Talk to you soon,
Watch.co.uk team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
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