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Top positive review
19 Aug 2023
Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.
Hi,
Can you please help me with any information regarding my order from watch.co.uk?
I received an item (watch) returned it but it seems to get stuck somewhere between me and seller.
Return sent over a month ago with shipping/tracking number LO208212284GB
When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
Thank you for your great review!
Kind Regards, Team Watch.co.uk
28 Mar 2024
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Answer by watch.co.uk
29 Mar 2024
Thank you for your great review!
Kind Regards, Team Watch.co.uk
26 Mar 2024
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Answer by watch.co.uk
26 Mar 2024
Thank you very much for your great review!
Kind Regards, Team Watch.co.uk
26 Mar 2024
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Answer by watch.co.uk
26 Mar 2024
Thank you very much for your great review!
Kind Regards, Team Watch.co.uk
24 Mar 2024
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Answer by watch.co.uk
25 Mar 2024
Thank you for your great review!
Kind Regards, Team Watch.co.uk
24 Mar 2024
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Answer by watch.co.uk
25 Mar 2024
Thank you for your great review!
Kind Regards, Team Watch.co.uk
18 Mar 2024
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Answer by watch.co.uk
20 Mar 2024
Thank you for your kind review!
Kind Regards, Team Watch.co.uk
18 Mar 2024
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Answer by watch.co.uk
20 Mar 2024
Thank you for your great review
Kind Regards, Team Watch.co.uk
4 days ago
Verified review
Watch.co.uk totally lied to me!
Let down by Watch.co.uk this time. I’ve ordered many times before and have always been delighted by their service. Until now. Despite ordering in time and being assured of next day delivery, it took 48 rather than 24hrs to arrive.
I queried the delay and was told that all watches are inspected before dispatch and that mine took a little longer than usual.
As it happens, I’d ordered a bracelet for a watch, not the watch itself so their reply was utter bs! Really, really disappointing.
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Answer by watch.co.uk
20 hours ago
Good afternoon.
We are sorry you feel you were lied to, and especially apologize for this miscommunication from our colleague.
Indeed you have ordered a strap, but it was a 500€ strap, so it's also carefully verified before shipping, to make sure everything is in perfect conditions. Unfortunately we had a staff shortage that day, that caused a delay in the verification and ulterior shipping, casing it to miss the DHL carrier the same day.
We truly do apologize for the situation, and especially you feel lied to due to an error in typing, but we can assure you we always do our best to ensure you receive your articles in perfect conditions, as you have experienced before.
We hope we can, again, overcome your expectations in a future visit and wish you a nice day
your watch.co.uk Service Team
11 days ago
Verified review
It was overpriced compared to other websites by 50 pounds. Also it’s not as nice in person.
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Answer by watch.co.uk
8 days ago
Good day, Thank you very much for your review.
We are very sorry to hear that the product is not to your liking. If you have any further questions about this, please let us know. You can always send an email to: info@watch.co.uk. Kind Regards, Team Watch.co.uk
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