watch.co.uk
Reviews:

865 reviews in the last 12 months6,665 total reviews  

4.73
Excellent

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Top positive review

19 Aug 2023
 Verified review
Extremely pleased with the strap that I ordered from you. It is a genuine, high quality exact replacement for the original. My watch now looks and feels like it was the first day I bought it. Your initial communications were very good confirming order and being dispatched on the same day. You then notified me that it was with Customs soon afterwards. However, it was over a week later before I heard anything, the delivery agent in the UK confirming that they had received it. Their delivery process was communicated frequently and delivered on time. I was becoming concerned during the long gap that occurred. I feel that if I had been advised that the Customs to UK delivery agent could take 7 - 10 days my concerns would have been avoided. That being said, I would have no problem ordering from Watch.co.uk again and highly recommended them to others wanting excellent products.

Top negative review

23 May 2023
 Verified review
Hi, Can you please help me with any information regarding my order from watch.co.uk? I received an item (watch) returned it but it seems to get stuck somewhere between me and seller. Return sent over a month ago with shipping/tracking number LO208212284GB When contacted PayPal they couldn't do anything because apparently watch.co.uk can't issue refund after certain time has passed (disregarding fact that item was stuck with haulier for over a month) and at this moment in time I have neither watch nor money.
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Reviews for watch.co.uk

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26 Jan 2024
 Verified review
I have taken a while to get back to you as I have been very busy. I love the strap for my Hugo Boss watch and even had it professionally fitted. But on the very first wearing one of the loops broke. I had to have it repaired. The strap was expensive so I was very dissapointed.
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Answer by watch.co.uk
29 Jan 2024
Thank you very much for your review. Sorry to hear that the strap has a defect. Could you please send us some photos by email? then we would be happy to help you find a solution. Greetings, Team Watch.co.uk
8 Jan 2024
 Verified review
The strap seems very low quality for the price of over£80. And I don't believe it is a genuine citizen replacement
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Answer by watch.co.uk
9 Jan 2024
Good afternoon, Thank you for your review. We are very sorry that you are not satisfied with the quality of the strap. In any case, we can reassure you that all our products are 100% original from the brand itself. In this case, we would like to contact you to find out what is wrong and solve it for you as best as possible. Kind Regards, Team Watch.co.uk
10 Dec 2023
 Verified review

Shame about Evri

Online ordering was easy and it was quickly acknowledged giving a delivery date. When the products arrived they were exactly what I ordered and I was pleased by the quality of the goods. Unfortunately, Evri failed to meet the delivery date. Had the goods arrived on time I would have given a five star review. It is shame the supplier was let down by Evri. I hope they think about switching their chosen shipper.
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Answer by watch.co.uk
11 Dec 2023
Good afternoon, Thank you for the great review and for the useful feedback about the courier service. We hope to see you again on our website. Have a nice day, Team Watch.co.uk
23 Dec 2023
 Verified review

Grateful Grandmother x

The service I received following my error in ordering a watch strap for my grandson was absolutely brilliant. I was assisted by a very helpful member of your staff who quickly help me to make my return and ordering the correct strap which I received within 24 hours of purchase. A very happy Grandmother and hopefully a delighted grandson on Christmas morning.
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Answer by watch.co.uk
28 Dec 2023
Dear Diana, Thank you for your positive review. We are very happy that we were able to help you. We hope your grandson will like the gift. Kind Regards, Team Watch.co.uk
11 Dec 2023
 Verified review
The Watch Co have a fabulous range of watches to choose from, I wanted something a bit different & quirky & they had it in abundance!! The price point is great. Their courier however Evri are not good. Their communication is very sparse & they send you a delivery window when it’s already in it so if your out & about you have no time to make changes.
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Answer by watch.co.uk
11 Dec 2023
Thank you for your positive review! We hope you will enjoy your purchase! Kind regards, Team Watch.co.uk
8 Dec 2023
 Verified review
Unbelievably quick and efficient service, my watch arrived the next day from Netherlands to the UK which is exactly as described when ordering. My Japanese spec Casio was only available from Watch.co.uk so I took the plunge, very pleased with the purchase. Excellent 👍
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Answer by watch.co.uk
8 Dec 2023
Thank you for your positive review! We hope you will enjoy your purchase! Kind regards, Team Watch.co.uk
20 Dec 2023
 Verified review
When I rang them I spoke to a real person within minutes, she was extremely helpful and very nice and sorted out my problem at once. The real problem was the delivery company EVRI who had lost the parcel and are completely incompetent.
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Answer by watch.co.uk
20 Dec 2023
Dear Sara, Thank you for your positive review! We are very happy that we were able to resolve this the right way for you. We hope that the gift you are going to give will be well received. Happy Holidays! Kind Regards, Team Watch.co.uk
25 Dec 2023
 Verified review

Product as described and efficient delivery service - would definitely use again

Product as described - valuable service in that the watch code number was matched with vhe exact strap, taki g the guess work away - delivered promptly before the advised time - many thanks for an excellent service
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Answer by watch.co.uk
28 Dec 2023
Thank you for your positive review! We hope you will enjoy your purchase! Kind regards, Team Watch.co.uk
15 Dec 2023
 Verified review
This is the second time I have ordered from this company. It is one of the few places where I can get the item I need. The customer service is second to none. Full marks for being a fantastic company.to deal with.
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Answer by watch.co.uk
15 Dec 2023
Thank you for the great review! We hope you will enjoy your purchase. Have a great day, Team Watch.co.uk
10 Dec 2023
 Verified review
The spring bars I bought along with the watch strap didn't work well, so I used the old ones which were still in good shape. The strap itself and the tool for fitting the bars are fine.
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Answer by watch.co.uk
11 Dec 2023
Good afternoon, Thank you for your great review! Please, feel free to contact us at info@watch.co.uk in case you need further help with your order! We stay at your disposal in case of any further question. Kind regards, Team Watch.co.uk
16 Dec 2023
 Verified review
Top quality, genuine watch straps. The original steel bracelet that my citizen watch came with was too "blingy". Replaced with a genuine part leather strap and it looks amazing
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20 Dec 2023
 Verified review
Okay but took a while to come and when it did the paperwork showed that the watch had been sold by a company in Holland. What’s with the UK internet domain?
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30 Nov 2023
 Verified review
New life to an old fav. I’d fallen out of love and use of a previous favourite - changing the strap has given it a new lease of life and place on my wrist
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17 Dec 2023
 Verified review
Really impressed. Watch & Co’s product choice, pricing, delivery and packaging were first class. I saved almost 50% on my replacement watch strap.
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Answer by watch.co.uk
18 Dec 2023
Thank you for your positive review! We hope you will enjoy your purchase! Kind regards, Team Watch.co.uk
15 Dec 2023
 Verified review
It arrived in the post fairly quickly, despite what people say about royal mail . At this time of year you expect to wait a little longer.
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Answer by watch.co.uk
18 Dec 2023
Thank you for your positive review! We hope you will enjoy your purchase! Kind regards, Team Watch.co.uk
30 Nov 2023
 Verified review
Bought this watch for my husband for Xmas as he loves his jaguar watches absolutely made up with it can’t wait for Xmas day to see his face.
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Answer by watch.co.uk
4 Dec 2023
Thank you for your great review! :) We hope you will enjoy your purchase and we hope to see you again! Kind Regards, Team Watch.co.uk
27 Dec 2023
 Verified review

Great

Got my watch strap (which is no longer available on the Skagen website) and it was delivered two days before the estimated delivery date.
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Answer by watch.co.uk
28 Dec 2023
Thank you for your positive review! We hope you will enjoy your purchase! Kind regards, Team Watch.co.uk
26 Dec 2023
 Verified review

Replacement 22mm strap for 30328 Mondaine Giant

Great products, service, communication and shipping. The replacement silicone rubber 22mm strap for my 30328 Mondaine Giant is perfect.
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Answer by watch.co.uk
28 Dec 2023
Thank you for your positive review! Nice to hear that everything is to your liking. Enjoy your purchase! Kind Regards, Team Watch.co.uk
29 Nov 2023
 Verified review
The packaging protected the strap I ordered from accidental damage / scratching in transit - something other companies don't get right!
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Answer by watch.co.uk
29 Nov 2023
Thank you for your great review! :) We hope you will enjoy your purchase and we hope to see you again! Kind Regards, Team Watch.co.uk
27 Dec 2023
 Verified review

Item good, but delivery took longer than expected.

I liked that the item was as advertised. The thing you could do better is shorten the length of time to deliver, it took 8 days.
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Answer by watch.co.uk
28 Dec 2023
Thank you for your positive review and feedback! Greetings, Team Watch.co.uk