Wildflower Favours

Reviews:

Thank you so much for the wonderful review, we really appreciate it!

Thank you so much for the lovely review, it is most appreciated!

Thank you so much for saying so!

Thanks so much for the review, it is appreciated :)

Thanks very much for taking the time to review!

Thank you so much for the glowing review! It is appreciated :)

Thank you so much!

Thanks so much for reviewing, it makes us happy you are happy with your order!

Thank you very much for taking the time to review.

Splendid! Thank you for taking the time to review and attach a photo of the packets in situ :)

I am so pleased you were happy with your order at such a sad and difficult time for you. Thank you for taking the time to review, every customer review is greatly appreciated.

Thank you for the lovely review, it is appreciated :)

Hello Joy, I am sorry you felt the need to leave such a negative review before giving us the chance to sort. I have checked your order and can see the 2nd one was sent on 7 July - you should have received an automated email confirming that, it may have gone to your junk? Your request for the orders to be posted together was not ignored, the first order was packed before seeing the note on the 2nd one when we got to that order. I apologise for the phone not being answered, it is always answered if someone is in the office - we have had a number of occasions when the office has had to, unfortunately, be closed recently for a few hours at a time so it may be you phoned during those times. If your calls had been followed up with an email we could have then resolved your problem as we were unaware that your order had not arrived yet but I appreciate that some people prefer to call rather than email. We pride ourselves on our excellent customer service and as we are only a small business, negative reviews when we haven't been given the chance to sort can be impactful. Please do get in touch by email if you wish your second order to be resent or if you would prefer a refund - unfortunately, the office is closed most of this coming week due to staff leave but emails are always responded to the same day during office hours (I appreciate contact by email may not be ideal for you as the phone calls are part of your complaint and now we are exacerbating that by saying we may not be able to answer your call!) But I thank you for ordering from us, and I am so sorry you are not happy but hopefully we can now sort for you either by resending your order or refunding.

Thank you so much!

We appreciate you taking the time to review :)

Thank you so much for the lovely review!

Thank you so much for the lovely review, we are happy you are happy!