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Wildflower Favours
Reviews:

72 reviews in the last 12 months959 total reviews  

4.82
Excellent

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Top positive review

9 Jan 2024
 Verified review
Excellent service. I needed a quick turn around for some seeds for my mum's funeral and despite Christmas postal chaos the seeds were sent out quickly and the guests thought they were really lovely. I'm really grateful for the kind communication and rapid service.

Top negative review

15 Jul 2023
 Verified review
Still waiting for my second order to arrive I left a note asking for my orders to be posted together and that was ignored. I tried to telephone repeatedly to ask for my orders to be posted together and the phone was never answered
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Reviews for Wildflower Favours

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24 Feb 2024
 Verified review
The packaging was very nice
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Answer by Wildflower Favours
24 Feb 2024
We appreciate you taking the time to leave a review :)
16 Dec 2023
 Verified review

Lovely idea

My error and I thought it was a card. It’s a packet with greetings on, still much better for the planet than a glittery, metallic card. Lovely idea and hope the bees will be grateful. Have edited my review as the earlier one was too negative!
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Answer by Wildflower Favours
19 Dec 2023
Thank you so much for updating your reviews, that is very kind and of you! It is really appreciated. Merry Christmas to you :)
5 Dec 2023
 Verified review
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16 Dec 2023
 Verified review
sorry but I've not received anything yet.
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Answer by Wildflower Favours
18 Dec 2023
Hi Vicky, it is sad when people leave us a bad review without contacting us first to give us the chance to sort. We had no idea your order hadn't arrived, if we had known we would have done everything we could to sort. Your order was sent on 7 December, 11 days ago. There have been all sorts of issues with Royal Mail deliveries, plus the Christmas rush, so, in theory, your order could still arrive. We are a small business and negative reviews can be damaging when we are unaware of any issue. If you could email us we will get your order redone and sent again. Alternatively, if you prefer a refund, we will refund. Thank you.
16 Apr 2023
 Verified review
Attractive packaging. Lead time a little long
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Answer by Wildflower Favours
16 Apr 2023
Thanks so much for reviewing! Our delivery info does advise orders can take up to 14 days plus delivery time, so that customers are aware of this when they order and they also have to tick a box to say they understand this when going through checkout - just so that people aren't disappointed if their order doesn't come as quickly as they would have thought! It is also mentioned on the emailed receipt. Orders are always sent out within 14 days. If customers need their order sooner they can call us to see if we can get the order for their deadline. Every order is made from scratch at the time of ordering, we have no off-the-shelf items! Hence the delivery timescale, particularly applicable in spring and summer, prime seed sowing times and when we are busiest!
28 Sept 2023
 Verified review
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Answer by Wildflower Favours
28 Sept 2023
Thank you for taking the time to rate us, it is appreciated!
15 Jul 2023
 Verified review
Still waiting for my second order to arrive I left a note asking for my orders to be posted together and that was ignored. I tried to telephone repeatedly to ask for my orders to be posted together and the phone was never answered
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Answer by Wildflower Favours
16 Jul 2023
Hello Joy, I am sorry you felt the need to leave such a negative review before giving us the chance to sort. I have checked your order and can see the 2nd one was sent on 7 July - you should have received an automated email confirming that, it may have gone to your junk? Your request for the orders to be posted together was not ignored, the first order was packed before seeing the note on the 2nd one when we got to that order. I apologise for the phone not being answered, it is always answered if someone is in the office - we have had a number of occasions when the office has had to, unfortunately, be closed recently for a few hours at a time so it may be you phoned during those times. If your calls had been followed up with an email we could have then resolved your problem as we were unaware that your order had not arrived yet but I appreciate that some people prefer to call rather than email. We pride ourselves on our excellent customer service and as we are only a small business, negative reviews when we haven't been given the chance to sort can be impactful. Please do get in touch by email if you wish your second order to be resent or if you would prefer a refund - unfortunately, the office is closed most of this coming week due to staff leave but emails are always responded to the same day during office hours (I appreciate contact by email may not be ideal for you as the phone calls are part of your complaint and now we are exacerbating that by saying we may not be able to answer your call!) But I thank you for ordering from us, and I am so sorry you are not happy but hopefully we can now sort for you either by resending your order or refunding.