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Waterpump.co.uk
Reviews:

136 reviews in the last 12 months281 total reviews  

4.45
Good

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Top positive review

5 Oct 2023
 Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application. It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
EK

Top negative review

8 Dec 2023
 Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT! 2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock! 3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow. Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Reviews for Waterpump.co.uk

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13 Dec 2023
 Verified review
Overdelivered, quicker than expected
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6 Dec 2023
 Verified review
Fast professional service
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27 Dec 2023
 Verified review
Excellent delivery time
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14 Dec 2023
 Verified review
Fast and efficient
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8 Dec 2023
 Verified review
1). Don’t state on your website to prospective purchasers you have an item in stock when you DONT! 2) Don’t tell customers via your customer service that an item will be dispatched today & delivered tomorrow when it clearly won’t as you don’t physically have it in stock! 3) ordered six days ago & still no delivery, no tracking information, no indication of being dispatched & told again by customer service on the phone it will be with you tomorrow. Only order if you are not in a hurry to receive the item. No good if you are an engineer with a client who has no water supply for six days so far.
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Answer by Waterpump.co.uk
20 Dec 2023
Dear customer, We appreciate your feedback and apologize for any inconvenience caused during your recent experience with us. We want to address your concerns and provide clarity on the situation. Firstly, we want to clarify that for products originating from an external warehouse, we clearly indicate longer delivery times during the ordering process, and this information is visible to customers. We understand the importance of accurate delivery estimates and strive to keep our customers informed. In your case, there was an unfortunate miscommunication, and we sincerely apologize for any confusion. Our customer service team received information from the warehouse indicating that your order would be shipped promptly. However, it seems there was a delay in the process, and we regret any frustration this may have caused. We genuinely understand the urgency of your situation, especially when it involves essential items. We acknowledge the challenges you faced, and we're committed to resolving the issue. We have already initiated a review of our communication processes to prevent such incidents in the future. Please accept our apologies for the inconvenience caused, and if there's anything more we can do to assist you or expedite the resolution, please contact our customer service team directly. We value your business and appreciate your patience. Kind regards, Team Waterpump
22 Dec 2023
 Verified review
The goods arrived broken. Part of the plastic sump was in the bottom of the box and part was in the external packaging - so presumably damaged whilst being packed.
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EK
5 Oct 2023
 Verified review
Good products at fair prices and by and large they stock all the accessory equipment you're likely to need for your pumping application. It would be further helpful if the company defined clean, grey, dirty water in terms of respective frequency distribution of particle sizes per unit volume and quoted the tolerance of different types of pumps to particle sizes. For example, state whether a clean water pump will tolerate particle sizes of say 100 microns or more. In this connection the provision of a suitable range of hose filters would project the company to the "top of the tree."
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2 May 2023
 Verified review

Clearly explained and rapidly delivered hardware that got my job done

The detail on the specification was the deciding factor for going with WaterPump.co.uk - it was indispensible for ensuring I got the right thing (coming from no knowledge in this space). From the point of ordering it was dispatched same day and arrived next day - and did the job perfectly. Couldn't get much better!
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21 Oct 2023
 Verified review

Great product range and prices

The range of products was great, the information pages were helpful, the prices were competitive, and delivery was quick. The only hiccup was that the pump was a European model; this was clearly known by the supplier, because an EU-UK plug adaptor was included, but the instruction manual didn't contain an English section so I had to find it online, download and print it.
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23 Nov 2023
 Verified review
Ordering was easy and prompt delivery. Can’t say much about the DAB 300 pump . Technical specs say outlet is 1 1/4” which is true but doesn’t say connection to it has to be no more than 1”. Which is a bit small. So currently not fitted as now not a straight swop for original pump it is replacing. Need to obtain some reducing adapters which aren’t easy to source.
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27 Aug 2023
 Verified review

Used items sent and zero support

Stuff arrived promptly but was clearly used stock/returns. The pump that cost me £350 had marks all over it, rust, scratces. support is absolute rubbish. No help whatsoever. Shame as the website and stock are really good but I’ll be going elsewhere in future.
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Answer by Waterpump.co.uk
2 Oct 2023
Dear Customer, We apologize for any inconvenience you've experienced with your recent purchase. We take product quality and customer support seriously. We have not received any communication regarding the items being used or any related concerns. If you would like to exchange the pump or have any other questions or issues, please don't hesitate to reach out to us. We are here to assist you and ensure your satisfaction with our products. Thank you for bringing this to our attention, and we hope to resolve the matter to your satisfaction. Please contact us so that we can resolve the matter.
28 May 2023
 Verified review
Great bit of kit, does what is sayes on the box. I would have liked a power cable attached. I was a bit suprised that it didn't come with one and it could have delayed me with the set up, which woud have been disappointing.
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7 Oct 2023
 Verified review

Top candidate for water pumps

Very clear website on water pumps, very competitive prices (including delivery charges), a very wide range of pumps and helpful guidance on setting up. Overall, I think it is the best website dedicated to water pumps.
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15 Jul 2023
 Verified review

Customer Service

On receipt of new pump found it had no electrical activity out of the box. An immediate replacement was sent without delay. Able to contact customer services with no difficulty to explain predicament
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8 Jun 2023
 Verified review

Water pump adventure

The quick delivery response, my pump arrived within 24 hours. The sad part of the deal was I specifically asked to speak to someone via the requested email, but all I got was a message back- finish!!!
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26 Jun 2023
 Verified review

Good customer service

Broken plastic hose adapter on delivery due to poor packaging by the manufacturer. Pump was delivered quickly and substitute connectors rapidly supplied. Pump now installed and working as hoped
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9 Jun 2023
 Verified review

101%

Nearly every supplier quotes next day delivery but it takes from a few days, weeks or never turns up. Water pump.com delivered the next day, have made a favorite and now my preferred supplier.
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5 Jul 2023
 Verified review
Phoned for advice very helpful did no go for the one that was recommended as it was out of stock. Got the next one down dose the job perfectly great service thanks for you great help
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CT
Chris T.
READING
22 May 2023
 Verified review
The kit is good and well-priced but the customer support is poor and only by email despite UK tel nbr and direction to VM - always hangs up. Aftersales tech support is pathetic.
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10 May 2023
 Verified review

Pipe adaptor is fine

All I ordered was a pipe adapter which was fine. Delivery charge was high, and included a European electrical plug adaptor for which I have no need.
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