glowing-embers.co.ukReviews:
67 reviews in the last 12 months2,019 total reviews
Excellent
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Top positive review
28 Nov 2023
Verified review
I liked the fact I had ordered the wrong part you could have just sent it but you noticed it was wrong you then contacted me to let me know and you changed the part for the correct one I also liked that the delivery was quick very bay with the way it went would highly recommend
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Top negative review
24 Mar 2024
Verified review
My delivery was due on Friday and was told I'd get a text to confirm. No text so I emailed for an update - no update. Simple to order but let down by a lack of progress updates. It may only be 5 days since I ordered but the lack of detail is frustrating! Thank you.
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Reviews for glowing-embers.co.uk
27 Dec 2023
Verified review
Excellent Service …
I have purchased from Glowing Embers many times and have always received excellent service and quick delivery.
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16 Jan 2024
Verified review
Excellent service and delivery time.
The glass arrived quickly and fitted perfectly. One very happy customer.
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23 Jan 2024
Verified review
Ordering was simple, good value and prompt delivery. Planning on using cut to order tool soon.
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26 Dec 2023
Verified review
Very prompt and just in time fkr Christmas
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8 Jan 2024
Verified review
Contact supplier info very good
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6 Jan 2024
Verified review
Great Service
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22 Jan 2024
Verified review
Brilliant advisors, shocking delivery service
The advisors I've dealt with have been really helpful, what's let the company down is the courier they use, absolutely shocking
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28 Nov 2023
Verified review
I liked the fact I had ordered the wrong part you could have just sent it but you noticed it was wrong you then contacted me to let me know and you changed the part for the correct one I also liked that the delivery was quick very bay with the way it went would highly recommend
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22 Aug 2023
Verified review
6 inch twin wall shield master flue
Some of the components ordered were out of stock . I was contacted promptly and offered a refund . I was also given a date for delivery of the whole order which I accepted.
Great price , product and communication would certainly recommend Glowing Embers .
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20 Dec 2023
Verified review
Fantastic customer service! Honestly, we were blown away. We didn't think you would be able to get it to us so quickly and the driver you sent was the nicest most helpful guy in the world. Your company is amazing!
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15 Sept 2023
Verified review
Product looks good but have not fitted yet. Delivery was excellent ordered Thurs pm arrived Friday lunchtime,this is very good service. Highly recommend.
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30 Jun 2023
Verified review
Quick to dispatch but box looked like it had been used like a rugby ball in the delivery warehouse and items in box without any form of protection
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Answer by glowing-embers.co.uk
7 Jul 2023
Thank you for leaving us your review, I am sorry to hear your parcel arrived in this condition I can assure you that all parcels leave our warehouse in perfect condition however when the parcels are in the couriers hands we would hope and they usually do take very good care of our parcels unfortunately on some rare occasions this may not be the case with one or two drivers. Thank you for your feedback to help us to improve service for everyone.
3 Dec 2023
Verified review
Fabulous fire not installed yet. But delivery service fabulous and the guy who delivered it was extremely helpful 100% to him thank you
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23 Sept 2023
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Professional service
Whilst there was an issue and the wrong fire guard was delivered, the problem was sorted promptly and very professionally with no hassle
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26 Oct 2023
Verified review
Very helpful staff, they helped extremely well with my order over the phone.
Delivery was amazing, actually arrived next morning at 8am
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16 Dec 2023
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Fast delivery, but I didn't receive a despatch email, so I had to rebook. I was left hanging in phone for 40 mins waiting for answer
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20 Sept 2023
Verified review
👍👍👍very professionell Handling, me in Germany you in Britannien Everything went to plan. Well done all of you.👍👍👍
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23 Oct 2023
Verified review
Very good service. Pleased with the stove, and it arrived in 5 days as promised
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19 Dec 2023
Verified review
Excellent service, packaging could of been a bit better. Otherwise excellent.
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1 Aug 2023
Verified review
Order was quick and easy, item arrived well packaged, would recommend
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Answer by glowing-embers.co.uk
2 Aug 2023
Thank you for the wonderful review and for taking the time to share your feedback