FutureShop.co.ukReviews:
1,426 reviews in the last 12 months17,802 total reviews
Excellent
TrustmarkValid
Top positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Top negative review
9 Jun 2023
Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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RH
Robert H.
Leicester
Reviews for FutureShop.co.uk
15 Jan 2024
Verified review
Good prices and great service.
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Answer by FutureShop.co.uk
15 Jan 2024
Hi Mike,
We're so glad to hear you found value in our prices and service. Your support is greatly appreciated.
18 Jan 2024
Verified review
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Answer by FutureShop.co.uk
26 Jan 2024
Your four-star rating means a lot to us. Thank you for your trust and support.
29 Dec 2023
Verified review
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Victor,
We're excited to receive your four-star rating. It's a testament to our service commitment.
29 Dec 2023
Verified review
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Stephen,
Thank you for this fantastic rating. We're glad to have made a positive impression.
14 Nov 2023
Verified review
Cable para altavoz Audioquest Type 5.
Buenas tardes!. Me gustó la rapidez con la que se realizaron las gestiones del pedido y del envío (Royal Mail); han sido realmente eficientes; lo que no me ha gustado es que el cable ha llegado embalado en una caja de cartón y envuelto en un plástico; se ha incluido en la caja una pequeña esponja. Este cable lo he visto embalado en la propia caja de la marca (Audioquest) de 2,5 m en el que se detallan las características y especificaciones y además trae una pequeña herramienta (llave) para apretar o aflojar las conexiones; no venía la llave ni tampoco embalado en su caja; esto realmente no me ha gustado. Añadir por último que el cable es excelente.
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Answer by FutureShop.co.uk
16 Nov 2023
Thank you for taking the time to share your feedback on your recent shopping experience with Future Shop. We are delighted to hear that you were pleased with the efficiency of our order and shipping processes through Royal Mail. Our team strives to provide fast and reliable service to all our customers.
However, we apologise for the inconvenience caused by the packaging of the cable you received. Our team is constantly working to improve our packaging methods to ensure the safe delivery of our products. We appreciate your feedback and will take it into consideration for future improvements.
12 Oct 2023
Verified review
Good service in the end but when I ordered the item on line there was no indication given that the item was out of stock. It was only when I contacted them four days later that I found out. If I had known they didn't have the item in stock I would have bought it somewhere else. However, when I did contact them by phone the agent was very helpful and chased the supplier on my behalf.
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Answer by FutureShop.co.uk
17 Oct 2023
We apologise for any inconvenience you experienced when ordering online and finding out the item was out of stock. We appreciate your feedback and will make sure to improve our communication regarding stock availability in the future.
We are glad to hear that our agent was able to assist you and we hope to have the opportunity to provide you with better service in the future.
5 Oct 2023
Verified review
A huge range of products with knowledgeable staff to help.
À company with a huge range of genuine products with very knowledgeable staff, very helpful and the delivery service is excellent. The only reason I have given 4 stars is a little expensive compared to other firms who also often provide a cheaper delivery of goods. I have to admit though I will still use futureshop because of their excellent knowledge and advice.
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Answer by FutureShop.co.uk
5 Oct 2023
Hi Neil,
Thank you for your review of Future Shop. We are glad to hear that you have been satisfied with our range of genuine products and knowledgeable staff.
We appreciate your feedback regarding our pricing and delivery options and will take this into consideration in the future. We are happy to hear that despite this, you will continue to choose Future Shop for our exceptional knowledge and advice.
Thank you for choosing us and we look forward to serving you in the future.
30 Nov 2023
Verified review
Problem solved
They were unable to deliver the parcel to me to Israel for an objective reason. In the end, I got my money back.
Of course I'm upset because I waited a long time for my USB cable, so only 4 stars.
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26 Jul 2023
Verified review
OK cables supplied with units
The cables supplied with units, are normally OK, but OK is not good. To get good cables, I go to a specialist supplier. I have bought a number of cables from you, never been disappointed.
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Answer by FutureShop.co.uk
26 Jul 2023
Hi Bryan,
Thank you for your kind words and for choosing Future Shop! We strive to provide our customers with quality products and services, so we are glad to know that you have been satisfied with your purchases.
We hope to serve you again soon!
1 Oct 2023
Verified review
Quick service, ordered 2 pairs of X2 speaker cables 5m and It came after a week, in a closed and well packed package, reccomanded
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Answer by FutureShop.co.uk
3 Oct 2023
We are glad to hear that you had a quick and efficient experience with Future Shop. Our team takes pride in providing timely delivery and ensuring that all packages are well packed for safe transport. We appreciate your recommendation and hope to serve you again in the future.
Thank you for your review!
SL
Sim L.
London
5 Jul 2023
Verified review
Decent service
Really quick delivery and offered advice when item didn’t suit. Bit slow on the refund process though, but did get it eventually.
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Answer by FutureShop.co.uk
7 Jul 2023
Thank you for your review! We are glad that you received your item quickly and that we were able to provide assistance.
We apologise for the delay on the refund process and will work hard to ensure this does not happen in the future. Thanks again for shopping with us.
14 Dec 2023
Verified review
Ordered out of stock items, but they still did their best to deliver promptly, whilst keeping me informed of situation
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Paul,
Thank you for taking the time to share your experience with Future Shop! We sincerely appreciate your understanding and patience as we worked to fulfill your order for out-of-stock items.
17 Nov 2023
Verified review
Unfortunately the wrong product was sent but dealt with very well and received the correct one a couple of days later
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Answer by FutureShop.co.uk
21 Nov 2023
Thank you for taking the time to leave a review for Future Shop. We apologize for the inconvenience of receiving the wrong product.
However, we are pleased to hear that our team was able to handle the situation well and promptly provide you with the correct product within a couple of days.
24 Jul 2023
Verified review
not sure how there was the 96 hr burn in when they sent their package within 24 hrs of ordering.
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Answer by FutureShop.co.uk
26 Jul 2023
Thank you for your review! I am pleased to confirm our most popular cables are pre-burnt in for 96 hours which is why we can ship them so quickly!
6 Sept 2023
Verified review
Speedy service & got in touch straight away offering alternative for out of stock item.
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Answer by FutureShop.co.uk
7 Sept 2023
We are so happy to hear that you had a great experience with our speedy service and that we were able to offer you an alternative when the item you wanted was out of stock. We truly appreciate your feedback.
12 Nov 2023
Verified review
Comprehensive list of cables and quick delivery, so a good buying experience.
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for your review of Future Shop. We are delighted to hear that you had a positive buying experience with us. Our goal is to provide our customers with a comprehensive selection of cables and fast delivery, and we are pleased to know that we have met your expectations.
25 Oct 2023
Verified review
Good quality product good packaging made slight improvement to sound quality
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Answer by FutureShop.co.uk
27 Oct 2023
Hi Jatinder,
We take pride in providing good quality products with good packaging to ensure customer satisfaction. We're glad to hear that our product also made a slight improvement to your sound quality.
Thank you for your positive review of Future Shop!
17 Jun 2023
Verified review
The order is still pending
Good and helpful. But the taxes I had to pay to the customs were very high.
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Answer by FutureShop.co.uk
5 Jul 2023
Thank you for your review.
We apologise for any inconvenience caused by the customs taxes. We strive to provide our customers with the best shopping experience possible. If you have any questions or concerns, please don't hesitate to contact us.
7 Sept 2023
Verified review
Royal Mail is very very bad. To Bosnia and Herzegovina average 12 days!
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Answer by FutureShop.co.uk
11 Sept 2023
We apologise for your experience with Royal Mail.
Future Shop does not have control over third-party delivery services, and we regret that your package did not get to its destination in a timely manner. We hope you are still satisfied with your purchase.
18 Oct 2023
Verified review
good!
Quick to answer emails. Quick delivery. Competitive prices.
All good!
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Answer by FutureShop.co.uk
23 Oct 2023
Hi Steve,
Thank you for your review of Future Shop! We are delighted to hear that you were satisfied with our quick email response and delivery, as well as our competitive prices. Your satisfaction is our top priority and we are happy to have met your expectations.