FutureShop.co.ukReviews:
1,450 reviews in the last 12 months17,783 total reviews
Excellent
TrustmarkValid
Top positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Top negative review
9 Jun 2023
Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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RH
Robert H.
Leicester
Reviews for FutureShop.co.uk
5 Apr 2024
Verified review
I ordered a 9.5m speaker cable. The ends are terminated with banana plugs but 3 or the 4 atlas cobalt jackets were loose in the box. With a twisted cable, I don't even know what the polarities are at the end of the cable with no atlas cobalt jackets attached.
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Answer by FutureShop.co.uk
5 Apr 2024
Good Morning,
Thank you for your message, We were really sorry to hear that the barrels on your speaker cables were detached on arrival, Our operations team are working on a solution for you and we will be sending you a replacement cable.
We have sent you more detailed information by email, and will ensure that you have all the help you need,
Kindest regards,
FutureShop.
22 Mar 2024
Verified review
Pour un français comme moi, c’est beaucoup trop cher.
Malgré tout, c’est un bon site.
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Answer by FutureShop.co.uk
25 Mar 2024
Hi Pierre,
Thank you for your review of Future Shop. We apologise if our prices do not meet your expectations as a French customer. However, we are glad to hear that you still find our site to be a good one.
15 Feb 2024
Verified review
No updates on order since 2 weeks and the site even gives the status as completed !?
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Answer by FutureShop.co.uk
16 Feb 2024
Dear Raj,
Thank you for your message via trusted shops, and for your order it is very much appreciated.
I can confirm that your order was despatched to you on the 1st of February 2024, by your chosen shipping method, Royal Mail. At the time of despatch our logistics team would have emailed you the tracking details.
Here is the tracking link for you, https://www.royalmail.com/track-your-item#/tracking-results/RL977000094GB you will see that the order has been presented to your country's customs authorities today 16th February 2024.
We would expect you to have your order very soon, If we can be of further help please let us know via servicedesk@futureshop.co.uk
Kindest regards,
Future Shop
7 Dec 2023
Verified review
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Ian,
Thank you for taking the time to provide us with a 3-star rating. We appreciate your feedback, and your satisfaction is important to us.
If there are specific areas where we fell short of your expectations or if there's an issue that requires resolution, please don't hesitate to contact our service desk at servicedesk@futureshop.co.uk.
We value your input and are committed to addressing any concerns you may have.
MR
Michael R.
Coventry
15 Nov 2023
Verified review
Better communication
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Michael,
Thank you for taking the time to provide your feedback, and we appreciate your honest rating. We apologise if our communication fell short of your expectations. Your feedback is crucial in helping us improve, and we are committed to enhancing our communication processes. If you have specific details or suggestions on how we can better communicate, please feel free to share them with us at servicedesk@futureshop.co.uk
2 Nov 2023
Verified review
No Stock - Frustration
Excellent company, with excellent staff.
Unfortunately I have had to take a couple of stars away due to products advertised being out of stock, and only being notified after completing the purchase process.
The staff are very good at communicating alternatives, however it can be frustrating.
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Answer by FutureShop.co.uk
2 Nov 2023
Good afternoon,
Thank you so much for letting us know about your recent experience.
We were very sorry to hear about the problems you experienced obtaining the items that you needed. We very much appreciate the frustration that this caused at the time.
We have contacted you in more detail on the email details on your order.
We will do everything we can to assist you in the future.
With kindest regards,
Future Shop.
20 Oct 2023
Verified review
Goods not in stock, but company made the effort to help me!
Goods were unfortunately not in stock, but company phoned to confirmthat a loan pair of cables would be sent to me untill the required pair had been made! I await the loan cables!!
Regards
Jeffrey Peters
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13 Oct 2023
Verified review
Website gives the impression that the item is in stock and delivery option of a next working day supports that impression when in fact the item is in order from the supplier and has still not arrived
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Answer by FutureShop.co.uk
16 Oct 2023
Dear Michael,
Thank you very much for sharing your experience with us, We have written to you with more details and we will do everything we can to expedite your order, We are so sorry that your order has been delayed.
Thank you for your understanding,
Kindest regards,
Future Shop
RH
Robert H.
Leicester
9 Jun 2023
Verified review
Incorrect information on listing
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
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Answer by FutureShop.co.uk
12 Jun 2023
Hi Robert,
We apologise for any misunderstanding there may have been regarding the listing for the Tellurium Q Ultra Black interconnects. We strive to provide our customers with accurate and up-to-date information, and we regret that this wasn’t the case in this instance. We value your past purchases and appreciate your feedback as it helps us to improve our services.
We hope that you will consider giving us another chance in the future.
10 May 2023
Verified review
i had bought a AudioQuest Forest USB 2.0 Type C to Lightning Cable year before and cable was bend and became malfunction after a while. As the cable was under lifetime warranty i send email to request for an assistance or replacement but no reply from your side.
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Answer by FutureShop.co.uk
10 May 2023
Dear Peter,
Thank you so much for taking the trouble to contact us via Trusted Shops, We were very sorry to hear that you had a problem with your cable. Let's put it right for you straight away.
We are going to give you all the help you need to sort out the issue you have with your cable. You are correct the cable has a lifetime warranty.
We have also sent you more detailed information and help to your private email address,
With kindest regards,
FutureShop.
3 May 2023
Verified review
Proved difficult to obtain a refund. Took several emails and took a few weeks to get money back.
Also they take £5
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Answer by FutureShop.co.uk
9 May 2023
Dear Martin,
I wanted to thank you for the time you spent giving us some feedback via Trusted Shops on your experience with returning your order to us.
I am so sorry that your experience was not as positive as it could have been, We do have a 60-day returns policy that allows our customers to be fully sure that the product is right for them. I know that you interacted with the team here who agreed to take the product back.
I have sent you a more detailed response to your private email address and hope that we can work with you again in the future,
If you need any further assistance in the future, please contact me personally,
With kindest regards, enjoy your music,
Mark