FutureShop.co.uk

Reviews:

Dear Raj, Thank you for your message via trusted shops, and for your order it is very much appreciated. I can confirm that your order was despatched to you on the 1st of February 2024, by your chosen shipping method, Royal Mail. At the time of despatch our logistics team would have emailed you the tracking details. Here is the tracking link for you, https://www.royalmail.com/track-your-item#/tracking-results/RL977000094GB you will see that the order has been presented to your country's customs authorities today 16th February 2024. We would expect you to have your order very soon, If we can be of further help please let us know via servicedesk@futureshop.co.uk Kindest regards, Future Shop

Dear Benny, Thank you for your message via Trusted Shops, It was received during a Bank Holiday weekend here, and we have returned to work today. I understand that we have been updating you via WhatsApp, Your order has been placed for you, to your specifications. The order is being produced for you by WireWorld and will then be burned in for you by us before we send it to you. If you need further help or assistance please let us know, We are always happy to help, Thanks again for the order. With kindest regards, Future Shop.

Hi Alexander, Thank you for taking the time to provide your honest feedback. We sincerely apologise if our stock-level representation has caused any inconvenience or disappointment. We never intend to mislead our customers or create an expectation we cannot meet. Thank you again, Alexander, for bringing this to our attention. Your feedback helps us grow and improve.

Good afternoon, David. We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops. We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences. We are so sorry that this was unwelcome, and remain at your service, With kindest regards, FutureShop.

Dear Andrew, Thank you so much for taking the time to outline the issue, it's appreciated. I understand that it may have been difficult for you to appreciate the size of the banana plugs capacity when you purchased them, You are correct Audiophile-grade cables come in a variety of sizes, with a number of technologies, some very high-grade ones can be very thin and other manufacturers go for large conductors. I have looked into the WireWorld banana plugs and these are usually suitable for cables with an internal conductor of 10 gauge, approximately 2.5mm square. For customers that require more than this, we can usually source banana plugs that can accommodate larger girths. These plugs will take cables up to 10m2 - we recommend these for much thicker cables. They are at a higher price point. WBT-0610Cu Speaker Banana Plug (Pair) https://www.futureshop.co.uk/wbt-0610cu-speaker-banana-plug-pair I was wondering what cable you were using and if you know the size in mm if so, please let me know and I can find an alternative option for you, happy to do so. Alternatively, you may want to send your cable to us and I would be happy to get our senior engineer to take a look and plot a solution for you, Andrew, we are very happy to help you further, we would be happy to exchange your banana plugs for something more suitable or arrange a refund for you on return. Please let me know your thoughts when you have a moment, Kindest regards, Future Shop.

Dear Peter, Thank you so much for taking the trouble to contact us via Trusted Shops, We were very sorry to hear that you had a problem with your cable. Let's put it right for you straight away. We are going to give you all the help you need to sort out the issue you have with your cable. You are correct the cable has a lifetime warranty. We have also sent you more detailed information and help to your private email address, With kindest regards, FutureShop.

Dear Martin, I wanted to thank you for the time you spent giving us some feedback via Trusted Shops on your experience with returning your order to us. I am so sorry that your experience was not as positive as it could have been, We do have a 60-day returns policy that allows our customers to be fully sure that the product is right for them. I know that you interacted with the team here who agreed to take the product back. I have sent you a more detailed response to your private email address and hope that we can work with you again in the future, If you need any further assistance in the future, please contact me personally, With kindest regards, enjoy your music, Mark

Dear John, Thank you so much for taking the time to update us on your experience with your order. We have sent you a more detailed response to your private email address, to bring you up to date on the issues in exporting to your location at the time, We hope that this in some way explains the issues. We were really concerned that your order took so long to reach you after it left us. We very much appreciate your understanding and are committed to giving you any help you may need in the future, With kindest regards, Futureshop