FutureShop.co.uk

Reviews:

Good Morning, Thank you for your message, We were really sorry to hear that the barrels on your speaker cables were detached on arrival, Our operations team are working on a solution for you and we will be sending you a replacement cable. We have sent you more detailed information by email, and will ensure that you have all the help you need, Kindest regards, FutureShop.

Hi Pierre, Thank you for your review of Future Shop. We apologise if our prices do not meet your expectations as a French customer. However, we are glad to hear that you still find our site to be a good one.

Dear Benny, Thank you for your message via Trusted Shops, It was received during a Bank Holiday weekend here, and we have returned to work today. I understand that we have been updating you via WhatsApp, Your order has been placed for you, to your specifications. The order is being produced for you by WireWorld and will then be burned in for you by us before we send it to you. If you need further help or assistance please let us know, We are always happy to help, Thanks again for the order. With kindest regards, Future Shop.

Hi Alexander, Thank you for taking the time to provide your honest feedback. We sincerely apologise if our stock-level representation has caused any inconvenience or disappointment. We never intend to mislead our customers or create an expectation we cannot meet. Thank you again, Alexander, for bringing this to our attention. Your feedback helps us grow and improve.

Hi Ian, Thank you for taking the time to provide us with a 3-star rating. We appreciate your feedback, and your satisfaction is important to us. If there are specific areas where we fell short of your expectations or if there's an issue that requires resolution, please don't hesitate to contact our service desk at servicedesk@futureshop.co.uk. We value your input and are committed to addressing any concerns you may have.

Hi Michael, Thank you for taking the time to provide your feedback, and we appreciate your honest rating. We apologise if our communication fell short of your expectations. Your feedback is crucial in helping us improve, and we are committed to enhancing our communication processes. If you have specific details or suggestions on how we can better communicate, please feel free to share them with us at servicedesk@futureshop.co.uk

Good afternoon, David. We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops. We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences. We are so sorry that this was unwelcome, and remain at your service, With kindest regards, FutureShop.

Good afternoon, Thank you so much for letting us know about your recent experience. We were very sorry to hear about the problems you experienced obtaining the items that you needed. We very much appreciate the frustration that this caused at the time. We have contacted you in more detail on the email details on your order. We will do everything we can to assist you in the future. With kindest regards, Future Shop.

Dear Michael, Thank you very much for sharing your experience with us, We have written to you with more details and we will do everything we can to expedite your order, We are so sorry that your order has been delayed. Thank you for your understanding, Kindest regards, Future Shop

Dear Andrew, Thank you so much for taking the time to outline the issue, it's appreciated. I understand that it may have been difficult for you to appreciate the size of the banana plugs capacity when you purchased them, You are correct Audiophile-grade cables come in a variety of sizes, with a number of technologies, some very high-grade ones can be very thin and other manufacturers go for large conductors. I have looked into the WireWorld banana plugs and these are usually suitable for cables with an internal conductor of 10 gauge, approximately 2.5mm square. For customers that require more than this, we can usually source banana plugs that can accommodate larger girths. These plugs will take cables up to 10m2 - we recommend these for much thicker cables. They are at a higher price point. WBT-0610Cu Speaker Banana Plug (Pair) https://www.futureshop.co.uk/wbt-0610cu-speaker-banana-plug-pair I was wondering what cable you were using and if you know the size in mm if so, please let me know and I can find an alternative option for you, happy to do so. Alternatively, you may want to send your cable to us and I would be happy to get our senior engineer to take a look and plot a solution for you, Andrew, we are very happy to help you further, we would be happy to exchange your banana plugs for something more suitable or arrange a refund for you on return. Please let me know your thoughts when you have a moment, Kindest regards, Future Shop.

Hi Robert, We apologise for any misunderstanding there may have been regarding the listing for the Tellurium Q Ultra Black interconnects. We strive to provide our customers with accurate and up-to-date information, and we regret that this wasn’t the case in this instance. We value your past purchases and appreciate your feedback as it helps us to improve our services. We hope that you will consider giving us another chance in the future.