FutureShop.co.uk- Logo - reviews

FutureShop.co.uk
Reviews:

1,434 reviews in the last 12 months17,698 total reviews  

4.93
Excellent

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Certified since: 24 Oct 2013
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FutureShop.co.uk fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Top negative review

9 Jun 2023
 Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
RH
Robert H.
Leicester
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Reviews for FutureShop.co.uk

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1 Jan 2024
 Verified review
Quick response... Please...
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Answer by FutureShop.co.uk
2 Jan 2024
Dear Benny, Thank you for your message via Trusted Shops, It was received during a Bank Holiday weekend here, and we have returned to work today. I understand that we have been updating you via WhatsApp, Your order has been placed for you, to your specifications. The order is being produced for you by WireWorld and will then be burned in for you by us before we send it to you. If you need further help or assistance please let us know, We are always happy to help, Thanks again for the order. With kindest regards, Future Shop.
17 Dec 2023
 Verified review
Be more open and transparent about your true stockng levels rather than just trying to get my money upfront knowing that you can't fulfil my order immediately and then expecting me to wait a month. In this day and age customers have multiple different ways/options to source items quickly. You defintely need to do better.
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Answer by FutureShop.co.uk
29 Dec 2023
Hi Alexander, Thank you for taking the time to provide your honest feedback. We sincerely apologise if our stock-level representation has caused any inconvenience or disappointment. We never intend to mislead our customers or create an expectation we cannot meet. Thank you again, Alexander, for bringing this to our attention. Your feedback helps us grow and improve.
2 Nov 2023
 Verified review

I didn’t request spam questionaires

I didn’t request spam questionnaires or authorise you sending them to me.
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Answer by FutureShop.co.uk
3 Nov 2023
Good afternoon, David. We wanted to thank you for your order and for taking the time to update your comments on Trusted Shops. We have updated the preferences on your customer details so that you are no longer contacted by customer service or other requests to update your experiences. We are so sorry that this was unwelcome, and remain at your service, With kindest regards, FutureShop.
20 Jul 2023
 Verified review
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Answer by FutureShop.co.uk
21 Jul 2023
Dear Andrew, Thank you so much for taking the time to outline the issue, it's appreciated. I understand that it may have been difficult for you to appreciate the size of the banana plugs capacity when you purchased them, You are correct Audiophile-grade cables come in a variety of sizes, with a number of technologies, some very high-grade ones can be very thin and other manufacturers go for large conductors. I have looked into the WireWorld banana plugs and these are usually suitable for cables with an internal conductor of 10 gauge, approximately 2.5mm square. For customers that require more than this, we can usually source banana plugs that can accommodate larger girths. These plugs will take cables up to 10m2 - we recommend these for much thicker cables. They are at a higher price point. WBT-0610Cu Speaker Banana Plug (Pair) https://www.futureshop.co.uk/wbt-0610cu-speaker-banana-plug-pair I was wondering what cable you were using and if you know the size in mm if so, please let me know and I can find an alternative option for you, happy to do so. Alternatively, you may want to send your cable to us and I would be happy to get our senior engineer to take a look and plot a solution for you, Andrew, we are very happy to help you further, we would be happy to exchange your banana plugs for something more suitable or arrange a refund for you on return. Please let me know your thoughts when you have a moment, Kindest regards, Future Shop.
19 Apr 2023
 Verified review
Got requests to rate weeks before I got product. That’s poor. Took almost a month to get in the USA. Not worth it at all to save $20. Not maybe on them but at least be aware I don’t have product before asking me for gold stars. Priorities are completely wrong. Completely.
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Answer by FutureShop.co.uk
20 Apr 2023
Dear John, Thank you so much for taking the time to update us on your experience with your order. We have sent you a more detailed response to your private email address, to bring you up to date on the issues in exporting to your location at the time, We hope that this in some way explains the issues. We were really concerned that your order took so long to reach you after it left us. We very much appreciate your understanding and are committed to giving you any help you may need in the future, With kindest regards, Futureshop