FutureShop.co.uk- Logo - reviews

FutureShop.co.uk
Reviews:

1,434 reviews in the last 12 months17,698 total reviews  

4.93
Excellent

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Certified since: 24 Oct 2013
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Top positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Top negative review

9 Jun 2023
 Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
RH
Robert H.
Leicester
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Reviews for FutureShop.co.uk

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15 Feb 2024
 Verified review

Great to find such a good company.

They have very professional and helpful staff with comprehensive stock and keen prices. Their order process is very easy and delivery was next day. I have used this company several times now and have always been very happy with my experience. I strongly recommend them.
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Answer by FutureShop.co.uk
22 Feb 2024
Hi Terry, Thank you immensely for your glowing review! We're thrilled to hear that you've had such positive experiences with us at Future Shop. Our team works diligently to provide professional and helpful service, and we're delighted that you've found our stock comprehensive and prices competitive.
CK
Charlie K.
Dunfermline
27 Jan 2024
 Verified review

5* all the way

They gave excellent advice and service Their ‘custom’ speaker cable service was first class, very easy to use and very quickly delivered (I didn’t want them ‘burned in’ And they also supplied shoes for my atecama stands. 5*. I would recommend them to anyone
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Answer by FutureShop.co.uk
4 Feb 2024
Thank you for your review of Future Shop! We are thrilled to hear that you had a 5-star experience with our company. We take pride in providing excellent advice and service to all of our customers. We are glad that you found our custom speaker cable service to be first class and easy to use, and that your order was delivered quickly. We are also happy to hear that we were able to supply shoes for your Atacama stands. We greatly appreciate your recommendation and look forward to serving you again in the future.
22 Feb 2024
 Verified review

Audioquest Rocket 11

Very quick service with a personal touch…e-mail reminder that I’d only ordered 1 speaker cable (that’s all I needed) and that only white was in stock, I’d ordered black. Stock does seem to be an issue looking at other reviews.
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Stuart, Thank you for your feedback! We're pleased to hear that you appreciated the personal touch and the quick service. We apologise for any inconvenience regarding the stock availability of the cable colour you preferred. We understand that it can be frustrating when the desired colour is not available. We'll certainly take note of your comments regarding stock availability and strive to improve in this area.
17 Feb 2024
 Verified review
I was well impressed with my purchase and the distribution of the product,the sound quality has improved significantly since I installed the new fuse,l was a bit sceptical at first but there is a definite audio improvements
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Answer by FutureShop.co.uk
22 Feb 2024
Thank you for sharing your positive experience! We're delighted to hear that you were impressed with your purchase and the distribution process. It's fantastic to know that the new fuse has made a significant improvement in sound quality for you. We understand that skepticism is natural, but we're thrilled that you've noticed a definite audio enhancement after installation.
PL
22 Feb 2024
 Verified review
I was not sure what the connection cable I needed was called. The website allows you to say what you are connecting to what. The cable provided is first class and really improves the sound of my technics record deck
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Paul, It's great to hear that our website's feature helped you find the right connection cable for your Technics record deck. We strive to make the shopping experience as convenient as possible, and we're delighted that you're satisfied with the quality of the cable and its positive impact on your sound experience.
19 Feb 2024
 Verified review

Great customer service

Had a problem with customer service which was quickly resolved by Mark who took the time and trouble to oversee my order. It's the mark (no pun intended) of a good company that responds to problems quickly.
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CK
Charlie K.
Dunfermline
1 Feb 2024
 Verified review

Spot on service

Website is very easy to use , everything is explained simply and logically Delivery was speedy and packaged well Custom made cables were spot on ( there’s even a provision to have cables ‘burnt in’)
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Answer by FutureShop.co.uk
4 Feb 2024
Hi Charles, Thank you for choosing Future Shop and leaving us such a positive review! We are delighted to hear that you found our website easy to use and that everything was explained clearly and logically. We are also glad to hear that our delivery was speedy and that your items were well packaged. We take pride in ensuring the quality and safety of our products during transit. Thank you again for your support and we look forward to serving you again in the future.
24 Feb 2024
 Verified review

QED cables received in good condition

This particular order took a bit more time to reach me due to some logistical issues, but I'm happy that I received it in the end. Thanks Mark for your assistance.
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18 Feb 2024
 Verified review
They called about my order to discuss a change as they didn't have one item in stock. They changed ot for a more expensive item at no charge
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Answer by FutureShop.co.uk
22 Feb 2024
That's wonderful to hear! It sounds like our team went above and beyond to ensure your satisfaction by proactively addressing the out-of-stock item and offering a more expensive alternative at no additional cost. We're delighted that we could accommodate your needs in such a positive way.
10 Feb 2024
 Verified review
Quick reaction from the support team about product availability and swift handling of my order with shipment to Belgium. Perfect!
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Answer by FutureShop.co.uk
15 Feb 2024
Hi Eddy, Thank you for your kind words! We're thrilled to hear that our support team provided you with a quick response regarding product availability and efficiently handled your order for shipment to Belgium. Ensuring a seamless and swift experience for our customers is paramount to us, and we're delighted that we could meet your expectations.
23 Feb 2024
 Verified review

Good shop!

Very prompt & helpful when answering questions. Wide range of products & competitive prices Quick despatches. Good to buy from.
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Steve, Thank you for your glowing review! We're thrilled to hear that you found our service prompt, our product range satisfactory, and our prices competitive. We strive to provide excellent customer service, so it's fantastic to know that you had a positive experience with us.
7 Feb 2024
 Verified review

Comfortable with the shipping options overseas

I like the selection and the sales help from the sales department. And I was comfortable with the shipping options overseas.
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Answer by FutureShop.co.uk
9 Feb 2024
Hi Tony, We are glad to hear that you had a pleasant experience with our shipping options overseas. Our team works hard to ensure that our customers have a variety of shipping options to choose from. Thank you for your review of Future Shop!
WP
William P.
Glanamman
6 Feb 2024
 Verified review
Delivery - excellent. Products - outstanding. Customer support - unmatched. Overall- one of the very best!
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Answer by FutureShop.co.uk
9 Feb 2024
Thank you for your glowing review of Future Shop! We are thrilled to hear that you had an excellent delivery experience and found our products to be outstanding. Our team works hard to provide unmatched customer support, so it's wonderful to know that we are one of the very best.
7 Feb 2024
 Verified review
They had exactly what I wanted and the staff were very friendly. I visited their offices in person as I was in the area.
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Answer by FutureShop.co.uk
9 Feb 2024
Hi Steven, Thank you for your positive review of Future Shop! We are glad to hear that you were able to find exactly what you were looking for and that our staff provided you with friendly service. We appreciate you taking the time to visit our offices in person while in the area. We hope to have the opportunity to serve you again in the future.
7 Feb 2024
 Verified review

Fast delivery, great communication

Fast delivery, great communication. Item (cable) was nicely packaged and arrived on time. Great service by Future Shop!
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Answer by FutureShop.co.uk
9 Feb 2024
Hi Branislav, Thank you for your review of Future Shop! We're happy to hear that you had a positive experience with our company. Our team takes pride in providing fast delivery and great communication to our customers. We're glad that your item, the cable, arrived on time and was nicely packaged.
MR
Michael R.
Lincoln UK
1 Feb 2024
 Verified review
The advise Geoff was very knowledgeable and was happy to share it with me to help me on deciding which item to buy.
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Answer by FutureShop.co.uk
4 Feb 2024
Hi Michael, Thank you for your review of Future Shop. We are delighted to hear that Geoff provided you with helpful and knowledgeable advice to assist you in making your purchase decision. We strive to provide excellent customer service, and we are glad that Geoff was able to fulfill that goal for you.
23 Feb 2024
 Verified review
Good All Round. Great one-stop shop for all sound system cables, good comms amd delivery schedule. Thanks.
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Paul, Thank you for the positive feedback! We're delighted to hear that you had a great experience with us. Providing a wide range of high-quality products, excellent communication, and timely delivery are all important aspects of our service. We appreciate your support and look forward to serving you again in the future.
1 Feb 2024
 Verified review
Great website and product range. Easy order process and fast shipping. Trusted shop and I will use again.
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Answer by FutureShop.co.uk
4 Feb 2024
Hi Michael, Thank you for your positive review of Future Shop! We are glad to hear that you had a great experience on our website and were satisfied with our product range. Our team works hard to make the ordering process easy and ensure fast shipping for our customers. We are honored to have earned your trust and look forward to serving you again in the future.
13 Feb 2024
 Verified review
I needed to change my order after placing it and the response was fast, efficient and informative.
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Answer by FutureShop.co.uk
15 Feb 2024
We're glad to hear that our team was able to assist you promptly and effectively when you needed to make changes to your order. Providing fast, efficient, and informative responses to our customers is always a top priority for us, and we're pleased that we could meet your expectations.
1 Feb 2024
 Verified review

A trusted source for cables

Really helpful and accurate advice that that helped me select the correct audio cable for my needs.
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Answer by FutureShop.co.uk
4 Feb 2024
Hi David, Thank you for your positive review of Future Shop! We are glad to hear that our advice was helpful and accurate in selecting the perfect audio cable for your needs. We strive to provide exceptional customer service and are pleased to know that we were able to assist you in making the right decision.