FutureShop.co.uk- Logo - reviews

FutureShop.co.uk
Reviews:

1,434 reviews in the last 12 months17,698 total reviews  

4.93
Excellent

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Top positive review

18 Jan 2024
 Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased

Top negative review

9 Jun 2023
 Verified review
Listing for the Tellurium Q Ultra Black interconnects showed that they dispatch within 24 hours. After placing order I was told that they are a special order and would be sent between 7-10 days. This should have been shown on the listing. Have purchased from Future Shop (usually Ultra Black Tellurium Q cable which was always in stock) in the past and found them to be reliable but felt let down on this occasion.
RH
Robert H.
Leicester
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Reviews for FutureShop.co.uk

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28 Feb 2024
 Verified review
Compared to the majority of large online retailers futureshop has a degree of specialist knowledge that is refreshingly welcome from staff who are also very involved and interested in your purchase without being patronising. They also carry a large range of quality hifi brands but of course cannot give you a personal audition of the product you wish to purchase. For this you need a local hifi dealer which for some of us are increasingly unavailable.
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Answer by FutureShop.co.uk
1 Mar 2024
Hi Neil, It's wonderful to hear that you appreciate the specialist knowledge and genuine interest our staff bring to each interaction. We understand the importance of having knowledgeable guidance when making purchasing decisions, especially in areas like high-fidelity audio where personal auditioning is typically preferred. While we may not be able to offer in-person auditions, we strive to provide as much information and assistance as possible to help you make informed choices.
4 days ago
 Verified review
Many Thanks to the dedicated guys at Future Shop! Questions and queries were answered promptly and with genuine enthusiasm and with the best possible aural solutions in mind. It was awesome to receive the shiny black gold plugged audio quest Rocket 11 cables, meeting all expectations(including great price) here in Melbourne, within 7 days of them being shipped. Cheers Royal Mail and Auspost. Best regards from down under.
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Answer by FutureShop.co.uk
3 days ago
We're truly grateful for your kind words and thrilled to hear about your positive experience with our team at Future Shop! Delivering top-notch service and providing the best solutions is always our priority. It's fantastic to know that your AudioQuest Rocket 11 cables exceeded your expectations and arrived promptly.
28 Feb 2024
 Verified review

I've been using FutureShop for years, and they've never let me down.

They are very knowledgeable, and happy to advise you for free. They keep a good stock of excellent quality A/V, audio and power cables, and they'll bend over backwards to help you find what you need at a price you can afford. They even offer a free 'burn in' service for interconnects and speaker cables. They ship them quickly too. This is why they've become my go-to cable supplier.
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Answer by FutureShop.co.uk
1 Mar 2024
Hi Mark, It's fantastic to hear that you've had such a positive experience with us! Providing knowledgeable advice, maintaining a wide selection of high-quality products, and offering valuable services like the 'burn-in' service are all part of our commitment to customer satisfaction. We're honoured to be your go-to cable supplier, and we'll continue to strive to meet and exceed your expectations.
6 Mar 2024
 Verified review

Cables - which ones? Let FS help you

I was in the market for a new interconnect cable and power cables but wasn't sure which way to go. Future Shop advised and actually did them selves out of a sale as I already had the cable needed. However, other items were also discussed and I was impressed with their professionalism so returned with my spare cash for a power cable.
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Answer by FutureShop.co.uk
11 Mar 2024
Hi Matthew, Thank you for taking the time to share your experience with Future Shop. We are glad to hear that our team was able to provide professional and helpful advice for your recent cable purchase. Our goal is to always provide our customers with the best solutions for their needs, even if it means not making a sale. We appreciate your support and look forward to assisting you in the future.
7 Mar 2024
 Verified review

Brilliant service highly recommended

Brilliant service however a situation arose regarding my speaker cables with me being unable to proceed with the order. After one phone call my order was cancelled a full refund was issued. Thanks very much for your professional service hopefully I will be able to fulfill my order with you at a later date.
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Answer by FutureShop.co.uk
11 Mar 2024
Thank you for taking the time to leave a review about your experience with Future Shop. We are glad to hear that our service was brilliant and that you were satisfied with our professional service. We appreciate your feedback and look forward to serving you again soon.
10 days ago
 Verified review

It was another nice experience for me.

It was another nice experience for me to shop from Futureshop. It took ten days for me to make the order online and received the Shawline RCA to DIN cable in Hong Kong. However, I found that there was a discrepancy in the mailing address to my defaulted address. Luckily, I received the product safely.
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Answer by FutureShop.co.uk
7 days ago
Thank you for your review of Future Shop. We are glad to hear that you had a pleasant experience shopping with us and that you received your Shawline RCA to DIN cable in Hong Kong within ten days of placing your order online. Thank you for choosing Future Shop!
6 Mar 2024
 Verified review

Furutech e-TP66E

I have made purchases from Futureshop in the past. Despite the fact that I live abroad in the UK, the distance does not bother me at all, as the Royal Mail works perfectly. Futureshop website provides excellent service. Once again I am convinced that professionals work there.
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Answer by FutureShop.co.uk
11 Mar 2024
Thank you for sharing your experience with Future Shop. We are happy to hear that despite living abroad, you were able to easily make purchases through our website and that the Royal Mail service worked well for you. We take pride in providing excellent service to our customers and it is reassuring to hear that our team of professionals is delivering on that promise.
1 Mar 2024
 Verified review

Always excellent service

Futureshop always gives excellent service, and any items ordered are despatched promptly. On the most recent occasion, I made a mistake with my order, and Futureshop immediately addressed my error and put things right for me, with no bother for me. Highly recommended
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Answer by FutureShop.co.uk
11 Mar 2024
Hi John, Thank you for your positive review of Future Shop! We strive to provide excellent service to all of our customers, and we are glad to hear that your experience was no exception. We appreciate your recommendation and look forward to assisting you with any future needs.
15 Mar 2024
 Verified review
Excellent and quick service provided to the client. Potential drawback: Orders from EU are significantly delayed. I ordered the item on 28FEB2024 and currently under clearance at the Greek Customs, further to delays on departure. Maybe you should see on this.
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Answer by FutureShop.co.uk
7 days ago
Hi Stavros, Thank you for your review of Future Shop. We are glad to hear that you received excellent and quick service from our team. However, we apologise for any delays you experienced with your order from the EU. We will definitely look into this matter and take steps to improve our shipping process. Your feedback is valuable to us and we appreciate your suggestion. Thank you for choosing Future Shop.
7 Mar 2024
 Verified review
I liked the product description, and that of cable ‘burn in’ which I wasn’t aware of, and which was completed free (as an option). The product was speedily delivered and very well packed. Overall an excellent excellent buying experience.
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Answer by FutureShop.co.uk
11 Mar 2024
Thank you for your review of Future Shop. We are happy to hear that you liked our products description and learned about the 'burn in' process, which we offer as a complimentary option. We take pride in providing speedy delivery and ensuring our products are well-packed. Thank you for your feedback and we hope to continue providing you with excellent buying experiences in the future.
6 Mar 2024
 Verified review

Another fine purchase.

I don’t think you could do anything better. Well pleased with all my upgrade purchases from Futureshop. First class experience, knowledge of customer advisors vast, with friendly and polite communication. Thank you Futureshop.
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Answer by FutureShop.co.uk
11 Mar 2024
Hi Christopher, Thank you for your review of Future Shop! We are thrilled to hear that you had a great experience with us and that you are well pleased with your upgrade purchases. Our customer advisors pride themselves on their knowledge and friendly communication, and we are pleased to know that it has not gone unnoticed. We appreciate your support and we look forward to serving you again in the future.
28 Feb 2024
 Verified review

Very helpful advice

I received very helpful advice over the phone by a member of staff who really knew the product range very well. He recommended a suitable speaker cable for my ceiling speakers, which I am very happy with. Highly recommended.
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Answer by FutureShop.co.uk
29 Feb 2024
Hi Jake, We're thrilled to hear about your positive experience! Providing knowledgeable and helpful advice is something we take pride in, and we're glad that our staff member was able to assist you in finding the perfect speaker cable for your needs. Thank you for your recommendation.
9 days ago
 Verified review
These hdmi protectors easily connect to a vacant port on your device. They do stop any interference coming in or out of your device's my tv now works perfectly no more pixilation and sound quality problems.
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Answer by FutureShop.co.uk
7 days ago
Thank you for your positive review of our company, Future Shop. We are thrilled to hear that our HDMI protectors were able to easily connect to your device and effectively prevent any interference. We strive to provide high-quality products that enhance the user experience, and we are delighted to know that your TV now works perfectly without any pixelation or sound quality issues.
9 days ago
 Verified review
Brilliant company to deal with exceptional products for hifi or tv .fast delivery and communication don't buy cheap cables they just don't work buy audio quest cables you will notice a very big difference.
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Answer by FutureShop.co.uk
7 days ago
Hi Richard, Thank you for your positive review of Future Shop! We are glad to hear that you had a pleasant experience shopping with us and that you are satisfied with the hifi and TV products you purchased. We pride ourselves on providing fast delivery and effective communication with our customers.
28 Feb 2024
 Verified review
When I was hesitating to purchase, Mark showed up and helped me make the purchase. He was very kind and listened to me. Because of this, I am enjoying music now. I am always grateful to him.
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Answer by FutureShop.co.uk
1 Mar 2024
Hi Gangil, It's heartwarming to hear about your positive experience with Mark! We're thrilled that he was able to assist you in making your purchase and that you're now enjoying your music. Providing attentive and helpful service is something we strive for, and we'll be sure to pass along your gratitude to Mark.
9 days ago
 Verified review
Very helpful website, enables you to find exactly what you require. Very informative. Delivery prompt, with updates as to progress. I shall use them for my future purchases.
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Answer by FutureShop.co.uk
7 days ago
Hi Gary, Thank you for your review of Future Shop. We are happy to hear that you found our website helpful and informative. Our goal is to make it easy for you to find exactly what you need. We are also glad that you had a positive experience with our delivery service and updates. We look forward to serving you for your future purchases.
14 Mar 2024
 Verified review
It is great related to the time for delivery. However, the speaker cable delivered is not fully matching the description. Ordered spade plugs. Delivered banana plugs.
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8 days ago
 Verified review

Excellent Futureshop

Futureshop has a huge variety of hifi cables. I bought an Audioquest optical cable from them which I am delighted with. Very well packaged and quick delivery. 10/10.
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Answer by FutureShop.co.uk
7 days ago
Thank you for your review of Future Shop! We are glad to hear that you found our selection of hifi cables to be extensive. We take pride in offering a wide range of options for our customers. We are also happy to hear that you were satisfied with your purchase of an Audioquest optical cable. Our team strives to provide quality products to all of our customers. We also appreciate your compliment on our packaging and delivery speed. We aim to provide a seamless shopping experience for all of our customers. Thank you again for choosing Future Shop!
TG
Tony G.
Runcorn
28 Feb 2024
 Verified review

Good customer service.

Placed an order with futureshop which was out of stock and was contacted on the day via email to let me know, offering an alternative product. Good customer service.
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Answer by FutureShop.co.uk
29 Feb 2024
Hi Anthony, Thank you for sharing your experience! We're glad to hear that our team reached out promptly to inform you about the stock issue and provide an alternative product. Ensuring excellent customer service, even in unexpected situations like this, is important to us.
15 Mar 2024
 Verified review

Great service

One item was out of stock, I was contacted immediately and offered an alternative that was a bit more expensive for the same price as ordered. Very good service.
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Answer by FutureShop.co.uk
7 days ago
Hi Gareth, Thank you for your positive review of Future Shop! We are glad to hear that you received great service from us. Our team always strives to provide the best possible experience for our customers. We apologise for the inconvenience of the out of stock item, but we are happy to hear that our team promptly reached out to offer you an alternative solution at no extra cost. We value our customers and want to ensure that you are satisfied with your purchase. Thank you for choosing Future Shop and we hope to continue providing you with excellent service in the future.