mypersonalisedcase.co.ukReviews:
146 reviews in the last 12 months3,527 total reviews
Good
Top positive review
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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Top negative review
10 Jul 2023
Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk
25 Mar 2024
Verified review
Great customer service and product was delivered within timeframe promised.
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23 Mar 2024
Verified review
Great case, Shame about the protection
The personal case is fabulous. It just looks a little in protection.
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2 days ago
Verified review
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26 Mar 2024
Verified review
Disappointed.
The wallet case is acceptable, however it has a very strong artificial plastic like odour. The two plastic cases I ordered are terrible quality and extremely brittle. I wouldn’t purchase from here again.
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Answer by mypersonalisedcase.co.uk
27 Mar 2024
Hello!
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
7 days ago
Verified review
Item not delivered.
Not received. Ordered 21/3. Shipped 22/3. Still not received at 13/4. No tracking info so completely in the dark.
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Answer by mypersonalisedcase.co.uk
4 days ago
Hello,
We truly understand how annoying it is to not have received your order yet.
Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible.
Thank you for your collaboration!
Kind regards,
Customer Happiness Team
22 Feb 2024
Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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23 Dec 2023
Verified review
Poor Communication
Ordered but just kept receiving an email saying dispatch is delayed with no ETA.
Seems no person to speak with for an explanation, just had to keep waiting.
Ince recieved, product was very good
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Answer by mypersonalisedcase.co.uk
29 Dec 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
22 Oct 2023
Verified review
With the case went round the top but still like it every year get a case and this year got 2 one for hubby one for mum the both loves them !!
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12 Aug 2023
Verified review
Good clear photo and case. Surprised how long it took to arrive and that a “uk” marked website was actually not in UK.
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28 Oct 2023
Verified review
Not too bad..
The case fits amazing, to the mm. The picture could have been sharper.
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5 Nov 2023
Verified review
Very easy to design a case but unfortunately not MagSafe compatible.
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13 Oct 2023
Verified review
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23 Aug 2023
Verified review
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13 Dec 2023
Verified review
I ordered a silicone phone case as a gift. The order didn't go thru despite the money been debited from my account. I recieved multiple reminder emails that the order wasn't fulfilled so i reordered thinking that the order didnt go thru. i ended up paying twice and receiving the same item twice for an item.
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Answer by mypersonalisedcase.co.uk
21 Dec 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
24 Apr 2023
Verified review
Case doesn’t fit
Doesn’t fit around the top of the phone with it being about 2mm too small so it only bends at the top and one side clicks in. Scuffs on the case happen so easily and discolours the image and case
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Answer by mypersonalisedcase.co.uk
28 Apr 2023
Hello!
Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards,
Customer Happiness Team
11 May 2023
Verified review
Low quality and overpriced
I thought the case we received was of low quality (feel and image quality) and very overpriced, was very disappointed with my purchase
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Answer by mypersonalisedcase.co.uk
19 May 2023
Hello!
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
19 Apr 2023
Verified review
Long wait
The item took weeks to arrive and is of poor quality imho.
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Answer by mypersonalisedcase.co.uk
20 Apr 2023
Hello!
We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive suitable solution as soon as possible.
Thank you for your understanding!
Kind regards
Customer Happiness Team
28 Aug 2023
Verified review
Didn’t fit my phone cannot use it
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Answer by mypersonalisedcase.co.uk
5 Sept 2023
Hello!
We are sorry to hear you have received wrong size of case. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will gladly follow up on this issue.
Thank you for your understanding!
Kind regards
Customer Happiness Team
26 May 2023
Verified review
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