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mypersonalisedcase.co.uk
Reviews:

150 reviews in the last 12 months3,532 total reviews  

3.83
Good
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Top positive review

22 Feb 2024
 Verified review
Fast dispatch and delivery. Only let down for me was the quality of the item, the case itself was fine but I just felt the personalised element wasn’t as good as it good have been. Maybe it was my error but from the picture of how it could have looked like and the end result for me didn’t match brilliantly you can see a clear edge where’s it’s been stuck down and I felt it could have covered the rest of the case itself.
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Top negative review

10 Jul 2023
 Verified review
Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Reviews for mypersonalisedcase.co.uk

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10 Jul 2023
 Verified review

An awful experience

Ordered a phone case that was supposed to be ready in 3 days. Very expensive with postage, but thought it would be quick service. Then contacted after 3 days to say it was delayed two weeks. Tried to cancel but no response to my emails. Tried cancelling online but it said it couldn’t be cancelled even though they said there is a production delay! Now had another email to say it is delayed again. I don’t want it anymore as it has been nearly four weeks. Impossible to contact anyone and no concept of service. Avoid and go somewhere else like Funky Pigeon - they are much cheaper too.
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Answer by mypersonalisedcase.co.uk
12 Jul 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
9 Nov 2023
 Verified review

Sent the wrong case.

I ordered a phone case with a picture I uploaded to their website. The case arrived, it was the correct image on the wrong case. I emailed them and it took a week of emails going back and forth before I could make them understand what they had done wrong. When they finally grasped that they had printed my image on a case that was not for my phone they graciously said: "Since we only want happy customers, we have decided to send a new order completely free of charge." Wasn't that good of them !
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Answer by mypersonalisedcase.co.uk
15 Nov 2023
Hello! We sincerely apologize for your dissatisfaction with our service. Your feedback is important to us, and we appreciate you taking the time to share your concerns. To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you. Best regards, mypersonalisedcase.co.uk
5 Oct 2023
 Verified review

Will never use again

Delivery took an exceptionally long time, and eventhough u paid for fast delivery it took over two qeeks! Ther was no way to contact an actual person or talk to anyone. Then I did get one response telling me my postage would be repaid and this still hasn’t happened. The date it was brought for as a gift was missed and the company don’t seem to hold any interest in your complains or queries at all. I need to order two more cases but will never use again.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
1 Aug 2023
 Verified review
Uploaded my image, was all good and paid, then got email saying there was no image and here is a parital refund to buy again (not full refund). when through paypal for refund as no contact was easy on their website. Got an email saying it was shipped from customer services....then enquired and they said no it has been cancelled. Worst experience ever! got money back through paypal but would never recommened ever!!!
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Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
13 Dec 2023
 Verified review
I ordered a silicone phone case as a gift. The order didn't go thru despite the money been debited from my account. I recieved multiple reminder emails that the order wasn't fulfilled so i reordered thinking that the order didnt go thru. i ended up paying twice and receiving the same item twice for an item.
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Answer by mypersonalisedcase.co.uk
21 Dec 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
24 Apr 2023
 Verified review
Case doesn’t fit Doesn’t fit around the top of the phone with it being about 2mm too small so it only bends at the top and one side clicks in. Scuffs on the case happen so easily and discolours the image and case
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Answer by mypersonalisedcase.co.uk
28 Apr 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
24 Apr 2023
 Verified review

Poor appearance

The case looks like the photo has just been stuck on the back, outside so it will damage quite easily. The photo is quite rough to the touch, so the case is not smooth and comfortable in the hand.
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Answer by mypersonalisedcase.co.uk
28 Apr 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive suitable solution as soon as possible. Thank you for your understanding! Kind regards Customer Happiness Team
23 Dec 2023
 Verified review

Poor Communication

Ordered but just kept receiving an email saying dispatch is delayed with no ETA. Seems no person to speak with for an explanation, just had to keep waiting. Ince recieved, product was very good
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Answer by mypersonalisedcase.co.uk
29 Dec 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
11 Oct 2023
 Verified review

Change of Experience

Ordered and received daily emails stating it had been delayed until they finally refunded me 4 weeks later. Disappointed as this company had never let me down before.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
10 Aug 2023
 Verified review
Customer service is none existent, just automated emails. Clearly a site error with no refund even offered. Used these for my past few cases but never again.
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Answer by mypersonalisedcase.co.uk
24 Aug 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
28 May 2023
 Verified review
Order the 03/05 delivery 27/05 when you said delivery in between the 10/05 and the 19/05, was a birthday present and you didn’t deliver what you promised.
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Answer by mypersonalisedcase.co.uk
12 Jun 2023
Hello! We are sorry to hear about the delay in delivering your order. We would love to help with this. If your order had a guaranteed delivery date, please make sure to reach out to us via our Helpcenter so we can compensate for the delay. Thank you for your understanding! Kind regards, Customer Happiness Team
29 Jul 2023
 Verified review

Think very hard before ordering...

Production time waaaay tooooo long, terrible customer service and finished item is too poor a standard to last. Cannot recommend in any way.
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Answer by mypersonalisedcase.co.uk
2 Aug 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Kind regards Customer Happiness Team
2 Oct 2023
 Verified review

Wrong Size

Ordered a phone case for my girlfriends birthday. iPhone 13 pro. Made sure to select the correct phone size and everything. Didn’t fit.
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Answer by mypersonalisedcase.co.uk
4 Oct 2023
Hello We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible. Thank you for your understanding! Kind regards Customer Happiness Team
11 May 2023
 Verified review

Low quality and overpriced

I thought the case we received was of low quality (feel and image quality) and very overpriced, was very disappointed with my purchase
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Answer by mypersonalisedcase.co.uk
19 May 2023
Hello! We are sorry we couldn't meet your expectations regarding quality. Your satisfaction is our main priority, please feel free to contact us through our Helpcenter and our support team will make sure you receive another product as soon as possible. Thank you for your understanding! Kind regards Customer Happiness Team
13 Dec 2023
 Verified review
Absolutely rubbish quality would be embarrassed to give as Xmas present straight in bin for this what a waste of money.
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Answer by mypersonalisedcase.co.uk
13 Dec 2023
Hello! We are genuinely sorry to hear that you were not satisfied with our product. Your feedback is important to us, and we take your concerns seriously. We would like to find the best solution to improve your experience with our company. To address your specific issues, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. Customer Happiness Team
22 Oct 2023
 Verified review
Late and Poor Quality The order was over a week late and the quality of the the picture on the case is very poor
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello! We are genuinely sorry to hear that you were not satisfied with our product. Your feedback is important to us, and we take your concerns seriously. We would like to find the best solution to improve your experience with our company. To address your specific issues, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. Best regards, Customer Happiness Team
15 Oct 2023
 Verified review
An utter shambles! Weeks and nothing got made, took forever to get a refund. Total time wasters
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! Our apologies for this! Our aim is to help and make our customers happy and we're really sorry to hear about your experience with us. We would love to make up for the inconveniences and provide the help you need. Kindly reach out to us through our Helpcenter and our support team will gladly follow up on this issue. Thank you for your understanding! Kind regards, Customer Happiness Team
24 Oct 2023
 Verified review
I still don't have a case and it was meant to be for a present. Still waiting for it to arrive.
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Answer by mypersonalisedcase.co.uk
30 Oct 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. To find the best solution and improve your experience with our company, we will be reaching out to you directly. Please expect our contact soon. Thank you for bringing this to our attention. We are committed to making things right and ensuring a better experience for you. Kind regards, Customer Happiness Team
24 Mar 2024
 Verified review
Respond to my email, still wait ordered two cases on received one and no reply from you guys.
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Answer by mypersonalisedcase.co.uk
27 Mar 2024
Hello! We are sorry that we could not meet your quality expectations. Your satisfaction is our top priority. Our support team will contact you as soon as possible to resolve the problem. Thank you for your understanding! Yours sincerely, Customer Happiness Team
PB
Peter B.
Hornchurch
13 Oct 2023
 Verified review
Order kept being delayed. Never arrived. Then took nearly 2 weeks for refund.
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Answer by mypersonalisedcase.co.uk
16 Oct 2023
Hello! We truly understand how annoying it is to not have received your order yet. Of course, we want to solve this issue as soon as possible. Please contact us through our Helpcenter and our support team will help you as soon as possible. Thank you for your collaboration! Kind regards, Customer Happiness Team