Certificate for mresell.macworld.co.uk

No. XE80EF3FA735F31CC5A8C3995E51A17E6
 

Approved on
02/05/2016
Valid until
01/05/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for mresell.macworld.co.uk



Excellent

4.71/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 143 Trusted Shops reviews collected in the last 12 months.
In total, mresell.macworld.co.uk has already collected 401 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
11/11/2018
Date of order
03/11/2018
11/11/2018
Absolutely delighted with my new MacBook Pro 13. Very professional company you get exactly what you would expect, a brilliant product and service. Keep up the good work. Thanks for giving me the chance to get a great product for an affordable price.
5.00
Excellent

Date of publication
11/11/2018
Date of order
04/11/2018
11/11/2018
Fantastic
5.00
Excellent

Date of publication
09/11/2018
Date of order
31/10/2018
09/11/2018
All as described, good packaging, quick delivery
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/10/2018
08/11/2018
Customer service was good via email
4.00
Good

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Ordered and received in the next day. Pretty good service. Highly recommended.
5.00
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
Macbook I bought is in excellent condition.
5.00
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
I just sold my old macbook to this amazing company, I was a little worried at first because I had not heard of them before, but Katrine was really sweet and reassured me that I would get my money. The process was really quick and I received my money when I expected. Super easy Will definitely use again and recommend to friends
5.00
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Quick service and the quality of product first rate
5.00
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Always honest and best quality. Thank you
5.00
Excellent

Date of publication
03/11/2018
Date of order
26/10/2018
03/11/2018
So far I'm quite impressed. I Just need to run the kit a bit longer before I would highly recommend. Took a little longer than I'd hoped to arrive but I'd allowed for this so no issues and the I Pad appears really good value.
4.67
Excellent

Date of publication
26/10/2018
Date of order
16/10/2018
26/10/2018
Many apologies for delayed reply. Delivery,goods are superb but customer service was amazing and it was outshine of all. Thank you so much for your
help. I recommend yours to my friends and everyone. Mrs Vernon
5.00
Excellent

Date of publication
25/10/2018
Date of order
18/10/2018
25/10/2018
Great experience and product save for the lack of 24hr delivery (took from Thursday to Monday to gat it) but guess this a Parcel Force issue.
4.67
Excellent

Date of publication
24/10/2018
Date of order
17/10/2018
24/10/2018
Try another company to sell your laptop. This site will have you pay £40 if you decline their offer.
1.00
Very Poor

mresell.macworld.co.uk replies: 25/10/2018
Dear customer, we are so sorry that you were not aware of the Service & Shipping fee we charge when we have to decline a purchase due to it being faulty. We do explain this in the contract we send to you and the T&Cs you agree to when setting up an order with us. Unfortunately you indicated you were selling a device in good condition, however when it failed the battery test we had to decline it

Date of publication
18/10/2018
Date of order
11/10/2018
18/10/2018
Very happy with the product which arrived as expected and in a very good condition
5.00
Excellent

Date of publication
16/10/2018
Date of order
09/10/2018
16/10/2018
Couldn't have been better and Petra Shroader was sent from heaven
5.00
Excellent

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
I bought a refurbished Mac book pro and an iMac, keyboard and mouse almost two years ago from mresell and was really impressed. They all worked brilliantly, and felt just as good as being brand new - more actually, because they were so, so much cheaper than new I’ve recommended them on to lots of mates. They also feel trustworthy because of the publishing link too.
5.00
Excellent

Date of publication
13/10/2018
Date of order
05/10/2018
13/10/2018
Always a pleasure to deal with morsel
5.00
Excellent

Date of publication
12/10/2018
Date of order
04/10/2018
12/10/2018
I’m very impressed with the MacBook Pro I purchased, it’s immaculate and just as advertised. There wasn’t much communication about the order though, but as stated on their website, they’re having issues with their phone system and customer support at the moment. Would highly recommend non-the-less, absolutely love my new Mac :)
4.67
Excellent

Date of publication
05/10/2018
Date of order
28/09/2018
05/10/2018
All good. Not powered it up yet
5.00
Excellent

Date of publication
04/10/2018
Date of order
27/09/2018
04/10/2018
Perfect transaction. Laptop arrived well packaged and exactly as described. Would highly recommend.
5.00
Excellent

Date of publication
04/10/2018
Date of order
18/09/2018
04/10/2018
Awesome service.
5.00
Excellent

Date of publication
23/09/2018
Date of order
16/09/2018
23/09/2018
Good deal. Great phone. Happy.
5.00
Excellent

Date of publication
21/09/2018
Date of order
14/09/2018
21/09/2018
All very nice
5.00
Excellent

Date of publication
20/09/2018
Date of order
12/09/2018
20/09/2018
Delivered quickly and product in excellent condition
5.00
Excellent

Date of publication
10/09/2018
Date of order
03/09/2018
10/09/2018
is easy to deal with it
company you can trust to buy use apple product
5.00
Excellent

Date of publication
09/09/2018
Date of order
02/09/2018
09/09/2018
Quick delivery, product exactly as described - very happy
5.00
Excellent

Date of publication
06/09/2018
Date of order
30/08/2018
06/09/2018
Very fast delivery, product as advertised, excellent packaging, I'm assuming service (if needed) will be like that. Very pleased
5.00
Excellent

Date of publication
27/08/2018
Date of order
15/08/2018
27/08/2018
Item was entirely as described and pictured. The item was shipped swiftly; I had some trouble with ParcelForce but that's not mResell's fault.
5.00
Excellent

Date of publication
26/08/2018
Date of order
31/07/2018
26/08/2018
Never received item. Parcelforce claim they were unable to collect. Mresell claim it was collected from LogoSystems, their refurb partner. LogoSystems provided 'proof' of collection which was nothing but an invoice for their refurbishment cost. Goodness knows where the phone is In fairness, I received a prompt refund and bought a MacBook Pro a few weeks earlier without any problems.
2.00
Poor

mresell.macworld.co.uk replies: 28/08/2018
Dear customer, we are terribly sorry you had this bad experience with ParcelForce and we are very glad you received your refund from us for the item they lost.

Date of publication
24/08/2018
Date of order
17/08/2018
24/08/2018
Paying £40 for item to be return to seller is crooked. Please review this policy.
2.33
Poor

mresell.macworld.co.uk replies: 28/08/2018
Dear customer, as stated in the T&Cs you agreed to when creating a selling order, if we have to amend the quote based on our technicians' findings and you decide to cancel the sale, a Service and Shipping fee will apply. Our independent Apple service providers conduct service checks on all the devices we receive, and they charge us for this service whether we are able to buy the device or not.

Date of publication
21/08/2018
Date of order
14/08/2018
21/08/2018
Bought a Macbook Pro which arrived very quickly and was exactly as advertised, in as new condition. It arrived in its original box with all of the original packaging as it would have from new, right down to the tiny plastic cover on the magsafe end of the power lead. Excellent service, would recommend.
5.00
Excellent

Date of publication
20/08/2018
Date of order
13/08/2018
20/08/2018
Worst
1.00
Very Poor

mresell.macworld.co.uk replies: 21/08/2018
I'm sorry you had a bad experience. You selected 'good condition' and was quoted for this. After inspection we found that the display had a row of missing pixels, many scratches and scuffs on the case and corners, the display wasn't aligned with the top case, it had severe impact damage and a non-UK keyboard. Unfortunately this does not qualify as 'good condition' as clearly stated on our website.

Date of publication
20/08/2018
Date of order
13/08/2018
20/08/2018
Good personal support when requested, thanks.
4.33
Good

Date of publication
17/08/2018
Date of order
10/08/2018
17/08/2018
Purchased MacBook pro retina, works like new and is in amazing conditiOn. Very happy with my purchase Struggled to get hold of them at all via telephone number provided however they did respond via email.
4.33
Good

Date of publication
17/08/2018
Date of order
09/08/2018
17/08/2018
A useful cheap way to buy a Mac when I found out I needed to have one. Product description was clear and the photos comprehensive so no nasty surprises with any of the physical damage.
4.00
Good

Date of publication
15/08/2018
Date of order
08/08/2018
15/08/2018
Fantastic service - product as described, one-day shipping.
Would definitely use again and recommend to friends - thank you very much
5.00
Excellent

Date of publication
15/08/2018
Date of order
07/08/2018
15/08/2018
Very efficient thanks
5.00
Excellent

Date of publication
14/08/2018
Date of order
07/08/2018
14/08/2018
Very efficient, arrived next day and product as described. I would recommend and use again
5.00
Excellent

Date of publication
07/08/2018
Date of order
31/07/2018
07/08/2018
Item exactly as described, no problems and would recommend to others.
5.00
Excellent

Date of publication
03/08/2018
Date of order
27/07/2018
03/08/2018
Great company to buy computer from. Quick delivery and it works like new
5.00
Excellent

mresell.macworld.co.uk customer reviews

mresell.macworld.co.uk

mresell.macworld.co.uk was certified by Trusted Shops on 02/05/2016.

Contact
590 Kingston road
SW20 8DN London
United Kingdom
katrine.viken@mresell.co.uk
mresell.macworld.co.uk
Owner
mResell LTD
590 Kingston road
SW20 8DN London
United Kingdom
Trade register
Companies House 09090840
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with mresell.macworld.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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