Certificate for mresell.macworld.co.uk
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Certified shop
This shop fulfils the Trusted Shops quality criteria (Details). -
Money-back guarantee
(Details) Protected for 30 days by the Trusted Shops guarantee (Details). -
Customer Service
If you have any questions, contact the online shop or, if necessary, Trusted Shops.
Approved on
02/05/2016
Valid until
01/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Managing Director Trusted Shops GmbH
Reviews for mresell.macworld.co.uk
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- Delivery
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- Goods
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- Customer service
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Experience with mresell.macworld.co.uk
Date of publication
10/04/2019
Date of order
02/04/2019
10/04/2019
I'm very pleased with my mResell experience. The phone is as described and works well. The delivery was fast. I had some questions which were answered quickly and thoroughly by Tarza from Customer Services. Overall, I highly recommend mResell.
Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
Excellent product and quick delivery. This is the second mac that I have purchased in the last 6 months.
Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
good shop legit came as described
Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
The item arrived as mentioned in the description. Very happy with the service.
Date of publication
02/04/2019
Date of order
12/02/2019
02/04/2019
Worst experience i've ever had, Purchased an iMac 'Fully tested by an Apple Authorised Technician' on arrival there was no bluetooth at all making it unusable, it took 5 days to receive any reply to emails/calls/twitter&FB posts to try and resolve this, mac was returned for bluetooth fix and on return Microphone was not working Machine has now been returned to me again hopefully fixed?
Date of publication
29/03/2019
Date of order
21/03/2019
29/03/2019
Received my machine - just as described, and better. Very highly recommended, I cannot speak highly enough of them. Ten out of ten
Date of publication
26/03/2019
Date of order
19/03/2019
26/03/2019
Fast and delivered as described
Date of publication
21/03/2019
Date of order
14/03/2019
21/03/2019
Had no communication from parcel force as to delivery time.
Date of publication
19/03/2019
Date of order
05/03/2019
19/03/2019
All excellent. Item exactly as described, shipped quickly and well packed
Date of publication
19/03/2019
Date of order
08/03/2019
19/03/2019
Product arrived as described and well packaged.
Date of publication
15/03/2019
Date of order
01/03/2019
15/03/2019
Excellent customer service. Really happy with the MacBook. Fantastic condition. Looks brand new. Highly recommended
Date of publication
14/03/2019
Date of order
07/03/2019
14/03/2019
Excellent service alround.
Date of publication
09/03/2019
Date of order
01/03/2019
09/03/2019
I ordered a Mac book over a week ago and I have not received no delivery details this is terrible service I have tried to call and sent numerous emails I am having to go to PayPal now to receive a refund
mresell.macworld.co.uk replies: 12/03/2019
We are incredibly sorry for the delay you experienced and that you were unable to get in touch. According to our records we have not received any emails from you. We tried to call you back and left you a voice mail regarding the delivery. According to our shipping details DHL tried to deliver if but you were not at home,if you would like to return it for a full refund due to the delay that is fine
Date of publication
08/03/2019
Date of order
27/02/2019
08/03/2019
Ordered my item over a week ago. Then heard they couldn't find my address, once I gave them an alternative address I've still not heard confirmation despite trying to get in contact. I can't speak for the quality of the laptop as I'm still waiting
mresell.macworld.co.uk replies: 12/03/2019
We are terribly sorry about the delays. We had some issues with a few shipments that were sent from Finland, and due to some missing accessories that were discovered last minute by our Finnish tech service we were unable to provide delivery details. From our records I can see that the issue with the address has now been solved, the device is on its way and a tracking code has been sent to you
Date of publication
01/03/2019
Date of order
21/02/2019
01/03/2019
very good company to deal with in all aspects.
Date of publication
28/02/2019
Date of order
21/02/2019
28/02/2019
Customer service top notch - had an issue with the transaction and they were very supportive. Goods arrived in a reasonable time, and exactly as advertised.
Date of publication
23/02/2019
Date of order
16/02/2019
23/02/2019
Delighted. Good product, fast delivery. We couldn't be happier.
Date of publication
16/02/2019
Date of order
04/02/2019
16/02/2019
Item arrived in excellent time and was just as described.
Have used mResell several times now, and will continue using them, I am never disappointed with the service.
Have used mResell several times now, and will continue using them, I am never disappointed with the service.
Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
The laptop was like new and the whole service from start to delivery was excellent. This is my second dealings with Mresell and they are an excellent company with whom to do business.
Date of publication
10/02/2019
Date of order
25/01/2019
10/02/2019
Very pleased with the condition of the purchased iMac, as described on website. Seller offers 12 month warranty.
The wrong power cable was provided in the box. I contacted mResell, they apologised and sent out the correct cable, next day delivery, good customer service. The iMac is performing well and is stable.
Recommended.
The wrong power cable was provided in the box. I contacted mResell, they apologised and sent out the correct cable, next day delivery, good customer service. The iMac is performing well and is stable.
Recommended.
Date of publication
05/02/2019
Date of order
29/01/2019
05/02/2019
The computer arrived promptly on time, perfectly wrapped in an Apple box. Everything works wonderfully well and the price was reasonable.
Date of publication
31/01/2019
Date of order
20/01/2019
31/01/2019
Only had the MacBook Air one week, but pleased with it. Exactly as described and arrived within the stated time.
Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
Great service, super secure delivery too. Plus laptop even better condition than expected
Date of publication
18/01/2019
Date of order
27/12/2018
18/01/2019
Mresell product and website very good - item as described and worked straight away. Slight quibble over the battery not being renewed as expected but, to be fair, there is still (hopefully) a lot of usage left.
The whole experience let down by the delivery, or lack of. I did wonder whether 'Parcel Force 24' meant 24 hours or 24 days? Mresell arranged the pick-up as stated but let down by PF24.
The whole experience let down by the delivery, or lack of. I did wonder whether 'Parcel Force 24' meant 24 hours or 24 days? Mresell arranged the pick-up as stated but let down by PF24.
Date of publication
15/01/2019
Date of order
08/01/2019
15/01/2019
Product as described and delivered quickly. Excellent experience overall and would recommend.
Date of publication
10/01/2019
Date of order
03/01/2019
10/01/2019
The goods arrived in good time but came without the correct power chord. I tried contacting the seller but neither the phone or e.mail seemed to be working. In the end I bought a power chord from Apple.
Other than that the system is operating fine, and the keyboard and mouse are okay. Overall, satisfied with product and delivery but just the none compatible power chord let them down.
Other than that the system is operating fine, and the keyboard and mouse are okay. Overall, satisfied with product and delivery but just the none compatible power chord let them down.
Date of publication
04/01/2019
Date of order
28/12/2018
04/01/2019
Excellent product.
Date of publication
28/12/2018
Date of order
09/12/2018
28/12/2018
My MacBook trade-in was rejected due to the battery age. That was fair enough, but the company then screwed up the return of the item and sent it to the wrong address. They admitted their mistake, but the parcel was then signed for by someone unknown and MRsell essentially refused to take any responsibility for it or to compensate me in any way, leaving it to me to track down my missing laptop.
Date of publication
27/12/2018
Date of order
20/12/2018
27/12/2018
This is the most amazing company Super easy to use and very quick and informative customer care. Really pleased with both product and service and would highly recommend.
Date of publication
25/12/2018
Date of order
17/12/2018
25/12/2018
the product as described. first class delivery
12 months warranty. what else you do you want
12 months warranty. what else you do you want
Date of publication
23/12/2018
Date of order
15/12/2018
23/12/2018
I love the iPhone 7 i purchased, it is in pristine condition and the battery health is still 100. Very good pruce, easy website to use.
Date of publication
23/12/2018
Date of order
12/12/2018
23/12/2018
item as described (unopened)excellent price - delivery - excellent - would use again
Date of publication
23/12/2018
Date of order
15/12/2018
23/12/2018
Excellent service & product. No complaints.
Date of publication
22/12/2018
Date of order
03/11/2018
22/12/2018
Purchased 8plus the iPhone was in excellent exterior condition - yet marked at 4 ..there was a inaccurate typo on the description -I contacted Mresell-and the issue was quickly checked I &was offered full refund- of which I declined as due to iPhone condition, battery capacity & testing out running over 2 weeks felt like I was still getting a great purchase at the price.5 recommend
Date of publication
22/12/2018
Date of order
12/12/2018
22/12/2018
Some difficulties with website, and with getting through to staff. Once I’d made contact they were very helpful. The product is as described.
Date of publication
17/12/2018
Date of order
10/12/2018
17/12/2018
Absolutely brilliant company I was a bit nervous about buying second hand but the customer service team was extremely helpful and knowledgable, and together we managed to find a macbook that was perfectly suited for me. It arrived in exactly the condition that was described and it is working perfectly. Very happy customer :)
Date of publication
17/12/2018
Date of order
10/12/2018
17/12/2018
Excellent service received and a speedy delivery. Thank you
mresell.macworld.co.uk
mresell.macworld.co.uk was certified by Trusted Shops on 02/05/2016.
Contact
590 Kingston road
SW20 8DN London
United Kingdom
SW20 8DN London
United Kingdom
mresell.macworld.co.uk
Owner
mResell LTD
590 Kingston road
SW20 8DN London
United Kingdom
590 Kingston road
SW20 8DN London
United Kingdom
Trade register
Companies House 09090840
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with mresell.macworld.co.uk in their own words.
Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor
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