Certificate for mresell.co.uk

No. XE80EF3FA735F31CC5A8C3995E51A17E6
 

Approved on
02/05/2016
Valid until
01/05/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for mresell.co.uk



Excellent

4.65/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 130 Trusted Shops reviews collected in the last 12 months.
In total, mresell.co.uk has already collected 430 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
05/06/2019
Date of order
29/05/2019
05/06/2019
All good thanks
4.00
Good

Date of publication
01/06/2019
Date of order
25/05/2019
01/06/2019
I was a little wary about buying second hand, but to be fair - everything was exactly as advertised, the MacBook is in in prime condition (slightly sticky J and Up keys but negligible) without a mark on it and runs perfectly so far. Delivery and communication was first class, emails and notifications throughout. And price was the best I could find - would recommend based on my one experience
5.00
Excellent

Date of publication
26/05/2019
Date of order
17/05/2019
26/05/2019
The choice of courier (parcel force) wasn’t the most efficient and the computer arrived a little dirty, but after a wipe on the screen and keyboard it’s looking gorgeous and it works a treat. Very happy with purchase
4.00
Good

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
Great transaction, will use again
5.00
Excellent

Date of publication
10/05/2019
Date of order
26/04/2019
10/05/2019
Ordered Macbook Pro on 26th April from UK website, order was delayed as product coming from Finland - was not mentioned on UK website. Macbook was dispatched 3rd May and arrived 7th May by DHL. Communication following order required emailing mRsell to find out about delay. Customer service was good via email. Macbook was in excellent condition once delievered - now a satisfied customer.
4.33
Good

Date of publication
09/05/2019
Date of order
02/05/2019
09/05/2019
Great
5.00
Excellent

Date of publication
07/05/2019
Date of order
27/04/2019
07/05/2019
Very pleased with the MacBook Pro purchased from Mresell. Descriptions of individual machines could be a bit more detailed as there were a couple of small dents in the case and although only a cosmetic detail it would have been nice to know about them beforehand. Agree with other comments that Parcel Force aren't the best. These are minor issues though. Overall a very positive experience.
4.67
Excellent

Date of publication
01/05/2019
Date of order
24/04/2019
01/05/2019
Delighted with Mac and overall service. Ordered at 10pm and received morning of 2nd day. Mac absolutely as new condition, with all cables and securely packaged. Only small point was an old Apple ID was in iTunes memory but soon discarded and all fine now. Would use again and fully recommend them, thanks.
5.00
Excellent

Date of publication
30/04/2019
Date of order
14/04/2019
30/04/2019
Very happy with my laptop. Feels like new
4.33
Good

Date of publication
26/04/2019
Date of order
18/04/2019
26/04/2019
Used MacBook Pro in excellent condition. Very clean, almost good as new. Highly recommended.
5.00
Excellent

Date of publication
25/04/2019
Date of order
16/04/2019
25/04/2019
Very quick service. Product was exactly as described.
5.00
Excellent

Date of publication
10/04/2019
Date of order
02/04/2019
10/04/2019
I'm very pleased with my mResell experience. The phone is as described and works well. The delivery was fast. I had some questions which were answered quickly and thoroughly by Tarza from Customer Services. Overall, I highly recommend mResell.
5.00
Excellent

Date of publication
10/04/2019
Date of order
03/04/2019
10/04/2019
Excellent product and quick delivery. This is the second mac that I have purchased in the last 6 months.
5.00
Excellent

Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
good shop legit came as described
5.00
Excellent

Date of publication
09/04/2019
Date of order
02/04/2019
09/04/2019
The item arrived as mentioned in the description. Very happy with the service.
4.67
Excellent

Date of publication
02/04/2019
Date of order
12/02/2019
02/04/2019
Worst experience i've ever had, Purchased an iMac 'Fully tested by an Apple Authorised Technician' on arrival there was no bluetooth at all making it unusable, it took 5 days to receive any reply to emails/calls/twitter&FB posts to try and resolve this, mac was returned for bluetooth fix and on return Microphone was not working Machine has now been returned to me again hopefully fixed?
1.67
Poor

Date of publication
29/03/2019
Date of order
21/03/2019
29/03/2019
Received my machine - just as described, and better. Very highly recommended, I cannot speak highly enough of them. Ten out of ten
5.00
Excellent

Date of publication
26/03/2019
Date of order
19/03/2019
26/03/2019
Fast and delivered as described
5.00
Excellent

Date of publication
21/03/2019
Date of order
14/03/2019
21/03/2019
Had no communication from parcel force as to delivery time.
4.67
Excellent

Date of publication
19/03/2019
Date of order
05/03/2019
19/03/2019
All excellent. Item exactly as described, shipped quickly and well packed
5.00
Excellent

Date of publication
19/03/2019
Date of order
08/03/2019
19/03/2019
Product arrived as described and well packaged.
5.00
Excellent

Date of publication
15/03/2019
Date of order
01/03/2019
15/03/2019
Excellent customer service. Really happy with the MacBook. Fantastic condition. Looks brand new. Highly recommended
5.00
Excellent

Date of publication
14/03/2019
Date of order
07/03/2019
14/03/2019
Excellent service alround.
5.00
Excellent

Date of publication
09/03/2019
Date of order
01/03/2019
09/03/2019
I ordered a Mac book over a week ago and I have not received no delivery details this is terrible service I have tried to call and sent numerous emails I am having to go to PayPal now to receive a refund
1.00
Very Poor

mresell.co.uk replies: 12/03/2019
We are incredibly sorry for the delay you experienced and that you were unable to get in touch. According to our records we have not received any emails from you. We tried to call you back and left you a voice mail regarding the delivery. According to our shipping details DHL tried to deliver if but you were not at home,if you would like to return it for a full refund due to the delay that is fine

Date of publication
08/03/2019
Date of order
27/02/2019
08/03/2019
Ordered my item over a week ago. Then heard they couldn't find my address, once I gave them an alternative address I've still not heard confirmation despite trying to get in contact. I can't speak for the quality of the laptop as I'm still waiting
1.00
Very Poor

mresell.co.uk replies: 12/03/2019
We are terribly sorry about the delays. We had some issues with a few shipments that were sent from Finland, and due to some missing accessories that were discovered last minute by our Finnish tech service we were unable to provide delivery details. From our records I can see that the issue with the address has now been solved, the device is on its way and a tracking code has been sent to you

Date of publication
04/03/2019
Date of order
25/02/2019
04/03/2019
Excellent service
5.00
Excellent

Date of publication
01/03/2019
Date of order
21/02/2019
01/03/2019
very good company to deal with in all aspects.
5.00
Excellent

Date of publication
28/02/2019
Date of order
21/02/2019
28/02/2019
Customer service top notch - had an issue with the transaction and they were very supportive. Goods arrived in a reasonable time, and exactly as advertised.
4.67
Excellent

Date of publication
23/02/2019
Date of order
16/02/2019
23/02/2019
Delighted. Good product, fast delivery. We couldn't be happier.
5.00
Excellent

Date of publication
16/02/2019
Date of order
04/02/2019
16/02/2019
Item arrived in excellent time and was just as described.

Have used mResell several times now, and will continue using them, I am never disappointed with the service.
5.00
Excellent

Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
The laptop was like new and the whole service from start to delivery was excellent. This is my second dealings with Mresell and they are an excellent company with whom to do business.
5.00
Excellent

Date of publication
10/02/2019
Date of order
25/01/2019
10/02/2019
Very pleased with the condition of the purchased iMac, as described on website. Seller offers 12 month warranty.

The wrong power cable was provided in the box. I contacted mResell, they apologised and sent out the correct cable, next day delivery, good customer service. The iMac is performing well and is stable.

Recommended.
5.00
Excellent

Date of publication
05/02/2019
Date of order
29/01/2019
05/02/2019
The computer arrived promptly on time, perfectly wrapped in an Apple box. Everything works wonderfully well and the price was reasonable.
5.00
Excellent

Date of publication
31/01/2019
Date of order
20/01/2019
31/01/2019
Only had the MacBook Air one week, but pleased with it. Exactly as described and arrived within the stated time.
5.00
Excellent

Date of publication
28/01/2019
Date of order
21/01/2019
28/01/2019
Great service, super secure delivery too. Plus laptop even better condition than expected
5.00
Excellent

Date of publication
18/01/2019
Date of order
27/12/2018
18/01/2019
Mresell product and website very good - item as described and worked straight away. Slight quibble over the battery not being renewed as expected but, to be fair, there is still (hopefully) a lot of usage left.
The whole experience let down by the delivery, or lack of. I did wonder whether 'Parcel Force 24' meant 24 hours or 24 days? Mresell arranged the pick-up as stated but let down by PF24.
3.67
Good

Date of publication
15/01/2019
Date of order
08/01/2019
15/01/2019
Product as described and delivered quickly. Excellent experience overall and would recommend.
5.00
Excellent

Date of publication
10/01/2019
Date of order
03/01/2019
10/01/2019
The goods arrived in good time but came without the correct power chord. I tried contacting the seller but neither the phone or e.mail seemed to be working. In the end I bought a power chord from Apple.
Other than that the system is operating fine, and the keyboard and mouse are okay. Overall, satisfied with product and delivery but just the none compatible power chord let them down.
4.00
Good

Date of publication
04/01/2019
Date of order
28/12/2018
04/01/2019
Excellent product.
5.00
Excellent

Date of publication
02/01/2019
Date of order
20/12/2018
02/01/2019
Excellent product
5.00
Excellent

mresell.co.uk customer reviews

mresell.co.uk

mresell.co.uk was certified by Trusted Shops on 02/05/2016.

Contact
590 Kingston road
SW20 8DN London
United Kingdom
katrine.viken@mresell.co.uk
mresell.co.uk
Owner
mResell LTD
590 Kingston road
SW20 8DN London
United Kingdom
Trade register
Companies House 09090840
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with mresell.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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