wiltonwholefoods.comReviews:
4,530 reviews in the last 12 months21,018 total reviews
Excellent
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Top positive review
8 Sept 2023
Verified review
Dear Dan,
I hope this letter finds you well. I wanted to take a moment to express my gratitude for the exceptional service you have provided me in supplying Ferns Hot Curry Paste through Wilton Wholefoods.
Having previously experienced the deliciousness of Ferns Hot Curry Paste, I was delighted to find a reliable source through Wilton Wholefoods. The product itself is of outstanding quality, delivering the perfect blend of flavors that I have come to expect and enjoy.
What truly sets Wilton Wholefoods apart, however, is the level of service you provide. From start to finish, my experience has been nothing short of excellent. Not only is your pricing extremely competitive, but the attention to detail in the packaging of the product is impressive. The care taken to ensure the items arrive in perfect condition is evident, and I appreciate the professional manner in which the package was prepared.
Moreover, I was pleasantly surprised by the prompt delivery of the product. Timeliness is crucial when it comes to receiving perishable goods, and Wilton Wholefoods certainly exceeded my expectations in this regard.
Based on my positive experience, I want to assure you that I will not hesitate to use Wilton Wholefoods again in the future. Your commitment to quality, affordability, and excellent service is commendable, and I am confident that anyone who chooses to do business with your company will be more than satisfied.
Thank you once again, Dan, for your outstanding service. I greatly appreciate your dedication and the contributions you make to ensuring customer satisfaction. Keep up the impeccable work!
Best regards,
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Top negative review
14 Jun 2023
Verified review
ordered online, order cancelled as order was out of stock, but happened two days later by which time it was too late to order a replacement elsewhere. Very poor
Edit: in response to reply, I was told the item was out of stock so told I could wait until it came back into stock or cancel. I cancelled and bought on amazon instead. I think this is a perfectly fair review considerin the inconvenience
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Reviews for wiltonwholefoods.com
13 days ago
Verified review
Better delivery system. Evri did not as promised send a message saying the package was ready to collect from my local post office.
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Answer by wiltonwholefoods.com
11 days ago
Thank you for your review, I'm sorry that you didn't have a good experience with Evri. Please do contact us at shop@wiltonwholefoods.com if you would like us to look into anything for you. We do also offer Royal Mail and DPD for delivery :)
*UPDATE*
I have been in touch with Evri and they can't confirm whether or not the email the sent was delivered to you or rejected by your mail system. Would you be so kind as to check your junk/spam folders for a message? It should have been sent on the 4th April. Please let us know on shop@wiltonwholefoods.com Thank you!
12 Mar 2024
Verified review
No fuss ordering and prompt delivery of exactly what I ordered.
What more could I ask?
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Answer by wiltonwholefoods.com
12 Mar 2024
Thank you for your review!
15 Feb 2024
Verified review
The order itself was absolutely fine, but the delivery was abysmal
The parcel was left halfway down a neighbours drive, if we had not seen the picture of the order on the I pad we would never have received the order. My husband aged 83 had to go out looking for it and Carry the box back to our house,
Try a bit harder with your delivery team.
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Answer by wiltonwholefoods.com
15 Feb 2024
Thank you for your review
I'm terribly sorry about this. DPD are usually excellent but on this occasion, they have let themselves (and me) down!
I have already contacted my account manager and customer services as the driver has clearly not done his job correctly.
How can I put this right? Please let me know at shop@wiltonwholefoods.com
Thank you,
Dan
12 Feb 2024
Verified review
prune size
i have had a second delivery of dried prunes and i was very disappointed my first pack of prunes was very nice med large and moist the second was moist but like a large marble one thing is certain i wont be getting any more from you.
iff you want to move the small ones why dont you mix the larger with the smaller ones
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Answer by wiltonwholefoods.com
13 Feb 2024
Thank you for your review, we are sorry that you felt the prunes were not up to standard on this occasion.
12 Feb 2024
Verified review
unfortunately you use Evri and there lies your problem. the night mares we have had with that company. check out trustpilot👎
the goods were fine 👍
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Answer by wiltonwholefoods.com
12 Feb 2024
Thank you for your review
I'm glad you found our products were fine but I'm a little disappointed that you have rated us 3/5 for using Evri.
We give the customer the choice of delivery company to use, but most people go for Evri simply because they are so much cheaper than the others we list! You had the choice of Royal Mail @ £3.60, DPD @ £5.52 or Evri @ £2.67. We also show the couriers' logos on the website to make choosing that much easier.
Your order was delivered on time and in good condition, so I'm unsure why the low rating. If you have something that needs addressing, please email shop@wiltonwholefoods.com so that we can look into it in more detail.
I'm sorry you are unhappy with our service and I hope you will consider using us again in the future.
8 Sept 2023
Verified review
Security risk!
Purchase was great but the delivery was poor (DPD)
I delayed and delayed ordering until the minimum delivery day was the day I returned from holiday. Unfortunately DPD delivered two days early so my very noticeable delivery was left on my doorstep (on a main road), unmoved for 48 hours.
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Answer by wiltonwholefoods.com
8 Sept 2023
Oh No! I'm so sorry - that's my packing ladies exceeding their daily quotas again... they take pride in despatching orders sooner than they are due!
Should you be in this position in the future, there are two options open to you:
1. You can put a note on the order, asking for despatch on a particular day (or not delivered before xx/xx/xx)
2. You can click the link in the DPD/Evri email that allows you to postpone your delivery until a certain date.
I hope that the oats were in perfect condition after being outside for a couple of days! Good to know that the boxes we use for the oats have a treatment that stops water from penetrating the box (it doesn't make them waterproof, but it stops condensation etc).
27 Jun 2023
Verified review
Good seeds, more variety needed
Although the seeds are good there are too many sesame seeds. Perhaps you could add different varieties of seeds.
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Answer by wiltonwholefoods.com
27 Jun 2023
Hi.
Thanks for your review. I'm sorry you are not happy with the amount of sesame seeds in our mixed seeds. There are actually fewer sesame seeds by weight than anything else. Is it that they have settled in transit so as to become more visible?
If you have decanted them into another container, could you send a photo to shop@wiltonwholefoods.com so that we can investigate please?
Thank you
Dan
18 Nov 2023
Verified review
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Answer by wiltonwholefoods.com
18 Nov 2023
Thanks for your rating. Can you tell me what we need to do to improve please? Please email shop@wiltonwholefoods.com