As usual the product was excellent. I'm afraid on this occasion the supplier was severely let down by the courier. Notified delivery date passed with no further advice from the courier. After four days and no delivery I decided I should collect. After one-and-a-half hours wait - in bitter cold but at least it wasn't raining - I came away with my order, handed over by a rather dour employee who made no attempt to pass the time of day or, god forbid, apologise for the delay. In particular I thought it rather odd that a courier company, in December and with deliveries so far behind schedule, should stick to their routine of not working on Sundays.
Unfortunately this review is not all bells and whistles, placed an order with Wilton on a Sunday and ordered express delivery, order never got despatched till the Tuesday and did not arrive until the Thursday, called Wilton Wholefoods and the woman that answered the phone said I should spend more money for next day delivery (words to that effect), why? They offer three delivery options and I took the middle one which is express, why should I spend £10 more on goods not needed! Because of this and it is not the first time this has happened I will not be ordering from this company again, how ever good the quality is, the service is awful.
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Reviews for wiltonwholefoods.com
14 days ago
High quality products at a great price and my parcel arrived in perfect condition in super quick time,less than 24hrs after placing my order.An excellent service from start to finish.
17 days ago
Excellent product and service. Very easy to order on-line (this was our third on-line purchase). We were kept informed about the progress of our order including updates on delivery.