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wiltonwholefoods.comReviews

: 14,014Excellent

4.97

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certified since: 05/10/2021
updated on: 10/08/2022
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certified since: 05/10/2021
updated on: 10/08/2022
wiltonwholefoods.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At wiltonwholefoods.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for wiltonwholefoods.com

3,267 verified reviews in the last 12 months

14,014 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
As usual the product was excellent. I'm afraid on this occasion the supplier was severely let down by the courier. Notified delivery date passed with no further advice from the courier. After four days and no delivery I decided I should collect. After one-and-a-half hours wait - in bitter cold but at least it wasn't raining - I came away with my order, handed over by a rather dour employee who made no attempt to pass the time of day or, god forbid, apologise for the delay. In particular I thought it rather odd that a courier company, in December and with deliveries so far behind schedule, should stick to their routine of not working on Sundays.
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the most relevant critical review


1 month ago 
Unfortunately this review is not all bells and whistles, placed an order with Wilton on a Sunday and ordered express delivery, order never got despatched till the Tuesday and did not arrive until the Thursday, called Wilton Wholefoods and the woman that answered the phone said I should spend more money for next day delivery (words to that effect), why? They offer three delivery options and I took the middle one which is express, why should I spend £10 more on goods not needed! Because of this and it is not the first time this has happened I will not be ordering from this company again, how ever good the quality is, the service is awful.
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Reviews for wiltonwholefoods.com

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 Verified review
6 months ago 
We have used Wilton Wholefoods for years and the products are excellent. However, the last batch of glace cherries were poorly packed and 3 of the containers were crushed and broken. We managed to salvage the cherries and emailed Wilton for a comment but we're still waiting for a reply. We don't want the cherries replaced as they were contained but a quick apology would be nice,
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 Verified review
1 year ago 
End of season shopping from this website won't go well because they will send you the old items of the their stock. Some of items are good quality but some looks very old. In general, they sell with affordable price and quick delivery. They put American Express sign in their checkout but won't accept it. Sorry overall rate from me cannot be more than 4.
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 Verified review
11 months ago
Can't fault the product and customer service or timeliness of the orders but can fault the courier who did not deliver to our address but somewhere else. Someone dropped the goods off to us about a day later (neighbour from down the valley). Not particularly Wilton's fault but they were very good at responding to the non delivery when I phoned.
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 Verified review
5 months ago 
The quality and speed of service is excellent. I was impressed with the ability to recycle the "stuffing" packaging. Disappointed that the cheapest way to buy ground ginger is in a plastic container, but fully accept the lack of alternative at the moment. One thing at a time. Very happy with this supplier.
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9 months ago 
Excellent quality and highly efficient as usual. Just a thought. If the bags the nuts come in were a little bit larger it would be easier to re-seal them with a clip after removing a small amount of the contents. Thank you for your personal and efficient service , Dan. And also for the small discount.
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 Verified review
11 months ago
One improvement Wilton could make would be to label clearly each of the outer boxes so it’s clear what is within as some people may store the goods for a time before opening. I had to get the manifest from the email and write on each box using an indelible pen.
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 Verified review
1 year ago
Everything about Wilton was first class. Yodel did not follow my instructions about delivery, which caused a lot of distress, although this was in fact, probably out of proportion to their actual failure. I shall definitely be ordering from Wilton again.
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 Verified review
10 months ago 
the delivey of my order as you can see is 1 star reason being my parcel was left on the front step in full sun!!!! I was in no bell rng or knock at door. the products I bought hve not been used as yet, but previous orders have all been good
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10 months ago
Everything was good except the amount of plastic in the packaging. Surely crumpled paper or shredded paper would work just as well. The goods are already packed in thick plastic bags , isn’t there an alternative for this?
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10 months ago
The goods, despatch and packaging were excellent. The courier used was not, it failed to deliver on the tracked day and there were no updates the following day. Had to get it resolved via a web chat with the courier.
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10 months ago
Great service, the item I wanted was out of stock, so I left my email address, within a few days I had received an email saying it was back in stock, The delivery was ok but left on my door step while I was in.
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5 months ago
Well packed and fast delivery. Quality is usually excellent but this time the apricots were disappointing, they were small hard and tasteless and the pitted prunes had a lot of stones in.
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 Verified review
10 months ago 
Your products are fantastic quality, communication of order progression was great, despatched quickly. I would have liked to award you 5 stars for delivery but Yodel Express let you down.
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 Verified review
7 months ago
Excellent service with next day delivery. Products look good but not tried yet. Good prices except for basmati rice which is a tad more expensive than other sources.
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1 year ago 
As I am now a regular customer of Wilton Wholefoods I am running out of superlatives to rate my experience. They are just a very good company to deal with.
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1 year ago
Previous order of Jumbo oats cooked and tasted like mornflakes . We won’t know how this batch is until we start to use it . Disappointed
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9 months ago 
Yodel are hopeless. Failed delivery then delivered to unknown place and no card left so out out in the rain all night! Please use DPD!
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Answer by wiltonwholefoods.com
2 months ago
Thanks for your comments. We find that, on average, Yodel does a fantastic job of delivering all their parcels. Were your products ok even though the packaging got wet? (Please let me know - dan@wiltonwholefoods.com) We offer a minimum of 2 couriers (presently Yodel and DPD). You can choose your favourite at the checkout.
 Verified review
1 year ago 
by S P.
Great products, super quick to confirm, Yodel let you down with their poor delivery - but overall it’s the top product that counts
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 Verified review
1 year ago
The product is good but the lids were not secure on any of the tubs which made caused a leakage and cherries all over the box.
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 Verified review
10 months ago
I'm a regular customer of Wilton Wholefoods and think the products and delivery have always been good.
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