As usual the product was excellent. I'm afraid on this occasion the supplier was severely let down by the courier. Notified delivery date passed with no further advice from the courier. After four days and no delivery I decided I should collect. After one-and-a-half hours wait - in bitter cold but at least it wasn't raining - I came away with my order, handed over by a rather dour employee who made no attempt to pass the time of day or, god forbid, apologise for the delay. In particular I thought it rather odd that a courier company, in December and with deliveries so far behind schedule, should stick to their routine of not working on Sundays.
Unfortunately this review is not all bells and whistles, placed an order with Wilton on a Sunday and ordered express delivery, order never got despatched till the Tuesday and did not arrive until the Thursday, called Wilton Wholefoods and the woman that answered the phone said I should spend more money for next day delivery (words to that effect), why? They offer three delivery options and I took the middle one which is express, why should I spend £10 more on goods not needed! Because of this and it is not the first time this has happened I will not be ordering from this company again, how ever good the quality is, the service is awful.
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Reviews for wiltonwholefoods.com
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Verified review
14 days ago
High quality products at a great price and my parcel arrived in perfect condition in super quick time,less than 24hrs after placing my order.An excellent service from start to finish.
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17 days ago
Excellent product and service. Very easy to order on-line (this was our third on-line purchase). We were kept informed about the progress of our order including updates on delivery.
Products are always of the highest quality and service is extremely quick and efficient. It's nice to know you can rely on Wilton and be assured of a constant high level of service.
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17 days ago
Continued excellent quality of product and service. We have purchased a wide range of products for the past 2 years from Wilton Wholefoods and never been disappointed. Well done.
Despatched very quickly as always. Slight delay with the courier this time, but still received my order within a couple of days and all in good order. Product very good quality.
Quality of products is unbeatable. Prompt service giving up to date information at every stage. Excellent packaging, so that not even a tiny fragile crostini arrives broken!
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1 month ago
Excellent, almost too good, there have been 9 communications already over 1 order, So really kept up to date from from yodel as well, would use both Wilton and Yodal again.
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17 days ago
Unbelievably fast service!! Ordered Sunday evening and received delivery (in Northern Ireland) on Tuesday morning!!!! Amazing!
As usual the products were a joy and delight.
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11 days ago
My order arrived two days before the predicted date. All the items were correct and were wrapped and packaged superbly. You cannot get better than that.
Many thanks Wilton
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7 days ago
Order despatched very quickly and all items had a nice long use by date not that they wont be used within the time frame. The quality of the dried fruits is exceptional.
Always quick and easy to order and you get emails telling you the stage of your order, plus it arrives just as quick. Products are always good as well, so very happy.
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14 days ago
Another great delivery of 5kg ginger. Fantastic quality, next day delivery AND in recycled packaging!
I honestly wouldn't go anywhere else!
Many thanks as always!
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4 days ago
Fantastic produce, very reasonably priced and speedily delivered. What more could i ask for…… only biodegradable eco friendly packaging please wherever possible.
Fantastic service and products
Easy to navigate website, lots of choice, very quick delivery and informative emails of where despatch is up to. Would recommend.
Enough to say that I have purchased nuts from this Company for last 30 months and on every occasion the service has been first class and nuts excellent quality
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3 days ago
As long as Wilton continues to sell oats I will not buy them from anyone else. Always excellent service, well packed, great comms, highly recommended. 😀
This is the fourth time I've bought from Wilton Wholefoods. Their service is superb, can't recommend highly enough & will continue to purchase from them
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